Very surprised with how good the restaurant smelled upon entering. BLT was fantastic, and my husband enjoyed his bacon cheeseburger. Cajun fries were also fun. Nice that toppings didn't cost extra, too. Jalapeños for the win!
Atmosphere: 5
Food: 5
Service: 5
Sheldon Sun
> Extremely Disappointing and Discriminatory Experience
On November 1, 2025 (before 6 PM), my family and I experienced racial discrimination while ordering food at this Five Guys location. During my order — spoken entirely in English — the cashier (who was white) asked under his breath if my son “speaks English.” When confronted, he confirmed what he said.
We were shocked and deeply offended. We spoke to the manager immediately, but the experience left us so disgusted that we left without eating.
I reported this through the corporate feedback portal, but the response so far has been procedural and dismissive — a $100 gift card and vague references to “training.” What’s missing is a genuine apology from both corporate and the local store, and assurance that behavior like this will never happen again.
This incident is not about poor customer service — it’s about racial bias that no family should ever experience in any setting, much less a national restaurant chain. I’m asking Five Guys corporate to address this issue with the seriousness and urgency it deserves.
Atmosphere: 1
Food: 1
Service: 1
jrj1701
Well worth the money. Love the French fries 🍟 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Their Cheeseburger
Denis Rousseau
Best buger
Atmosphere: 5
Food: 5
Service: 5
Mary Cain
Fast and furious. I was sure I ordered a corn dog but what I got was a sausage in a roll. 😮 The burger was correct. The fries were good and hot .
What's up with the No locking bathroom? Scared someone would walk in😡 not ok for public or employees .
Atmosphere: 4
Food: 3
Service: 4
skeeter ames
Ordered through door dash and i usually like 5guys. Ordered a regular fry and they gave me a baby cup with maybe a handful in there. Never ordering from them again
Food: 2
Service: 1
Connor
Great food!
Atmosphere: 5
Food: 5
Service: 5
Cereal Monday
They are always on time with the orders and the managers are the best in the food industry here. I come here like every other week and they are not only consistent but kind every single time. 100% worth every penny.
Anna Jackson
Devastatingly, we don’t have a Five Guys closer to Middlebury, so we come whenever we get the chance. I think I have had both of my very best Five Guys experiences at this location. The fries we had last night were certainly the best I’ve ever had at a Five Guys, the burger was amazing, and the manager as well as the workers were kind, friendly, and executed our meal with care. The place was impeccably clean, and they cheerfully made us our meals even though we rushed in 3 minutes before closing. This was 08/13/25. Happy to keep paying a lot for Five Guys, as the food is consistently incredible, the workers get benefits and are paid a living wage, and the company sticks to what they know: making delicious burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries
KBioo
Great food…. Horrible staff The staff were extremely Unprofessional.. gossiping cursing and talking badly about other employees and ex girlfriends. They were just “hanging out” I will not be returning to this station. They were not busy and the food took forever to come out due to what they were doing.
By far one of the best freaking burgers I've ever eaten the endless fries are awesome. LOL They aren't endless but there is a lot of them!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Their Cheeseburger, Bacon Burger
Marykate McAssey
Slowest service ever & there was no one even in the restaurant. All the tables were sticky & dirty. The odor of the grease was making us nauseous before even getting our food & same with the floors. I slid & almost fell while walking out from the greasy floors. - Also just personal preference but I asked for Ranch for my fries & they said they only have ketchup.
Robin M.
The BEST BEST Burgers, service, smiles, attitudes of any 5 Guys that I have been to. In my opinion, 5 guys is the best burgers in Vermont.
Atmosphere: 5
Food: 5
Service: 5
Gerald Musser
This place should be bigger
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Their Cheeseburger
Jeremy Borne
Fantastic crew and management. I'm on a pretty strict diet and this is the place I choose for my once a week Cheat meal and it's always worth it.
Very surprised with how good the restaurant smelled upon entering. BLT was fantastic, and my husband enjoyed his bacon cheeseburger. Cajun fries were also fun. Nice that toppings didn't cost extra, too. Jalapeños for the win!
Atmosphere: 5
Food: 5
Service: 5
> Extremely Disappointing and Discriminatory Experience
On November 1, 2025 (before 6 PM), my family and I experienced racial discrimination while ordering food at this Five Guys location. During my order — spoken entirely in English — the cashier (who was white) asked under his breath if my son “speaks English.” When confronted, he confirmed what he said.
We were shocked and deeply offended. We spoke to the manager immediately, but the experience left us so disgusted that we left without eating.
I reported this through the corporate feedback portal, but the response so far has been procedural and dismissive — a $100 gift card and vague references to “training.” What’s missing is a genuine apology from both corporate and the local store, and assurance that behavior like this will never happen again.
This incident is not about poor customer service — it’s about racial bias that no family should ever experience in any setting, much less a national restaurant chain. I’m asking Five Guys corporate to address this issue with the seriousness and urgency it deserves.
Atmosphere: 1
Food: 1
Service: 1
Well worth the money. Love the French fries 🍟 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Their Cheeseburger
Best buger
Atmosphere: 5
Food: 5
Service: 5
Fast and furious. I was sure I ordered a corn dog but what I got was a sausage in a roll. 😮 The burger was correct. The fries were good and hot .
What's up with the No locking bathroom? Scared someone would walk in😡 not ok for public or employees .
Atmosphere: 4
Food: 3
Service: 4
Ordered through door dash and i usually like 5guys. Ordered a regular fry and they gave me a baby cup with maybe a handful in there. Never ordering from them again
Food: 2
Service: 1
Great food!
Atmosphere: 5
Food: 5
Service: 5
They are always on time with the orders and the managers are the best in the food industry here. I come here like every other week and they are not only consistent but kind every single time. 100% worth every penny.
Devastatingly, we don’t have a Five Guys closer to Middlebury, so we come whenever we get the chance. I think I have had both of my very best Five Guys experiences at this location. The fries we had last night were certainly the best I’ve ever had at a Five Guys, the burger was amazing, and the manager as well as the workers were kind, friendly, and executed our meal with care. The place was impeccably clean, and they cheerfully made us our meals even though we rushed in 3 minutes before closing. This was 08/13/25. Happy to keep paying a lot for Five Guys, as the food is consistently incredible, the workers get benefits and are paid a living wage, and the company sticks to what they know: making delicious burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Fries
Great food…. Horrible staff
The staff were extremely Unprofessional.. gossiping cursing and talking badly about other employees and ex girlfriends. They were just “hanging out” I will not be returning to this station.
They were not busy and the food took forever to come out due to what they were doing.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
By far one of the best freaking burgers I've ever eaten the endless fries are awesome. LOL They aren't endless but there is a lot of them!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Their Cheeseburger, Bacon Burger
Slowest service ever & there was no one even in the restaurant. All the tables were sticky & dirty. The odor of the grease was making us nauseous before even getting our food & same with the floors. I slid & almost fell while walking out from the greasy floors. - Also just personal preference but I asked for Ranch for my fries & they said they only have ketchup.
The BEST BEST Burgers, service, smiles, attitudes of any 5 Guys that I have been to. In my opinion, 5 guys is the best burgers in Vermont.
Atmosphere: 5
Food: 5
Service: 5
This place should be bigger
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger, Their Cheeseburger
Fantastic crew and management. I'm on a pretty strict diet and this is the place I choose for my once a week Cheat meal and it's always worth it.
Atmosphere: 5
Food: 5
Service: 5
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