This is one of the best Dunkin’ locations I’ve ever visited! The hand soap smelled amazing, the hand dryer was eco-friendly, and the fall/Halloween décor was absolutely on point. Huge shout-out to the manager deserves a promotion or a big bonus! (They are just extremely slow! It took 15 min for us to get our teas and it was not crowded so enjoy the decor while you’re waiting! Lol)
Atmosphere: 5
Food: 5
Service: 5
Grace D
The manager at the Quechee Dunkin’, Samantha, is the worst example of customer service I’ve ever experienced. I’m a local, and I’ve never been treated this poorly at any Dunkin’. She is rude, dishonest, and openly hostile not only to customers but also to her own staff. When I ordered a simple pup cup for my dog, she lied straight to my face about a “policy” that doesn’t even exist, got visibly angry that I had the nerve to ask for one, and then loudly talked about me through the drive-through window while I was still sitting right there in my car.
On top of that, they got my order wrong twice. When I tried to correct it, Samantha admitted she “didn’t know how to charge” me for the medium I had actually ordered instead of the small she already rang me up for even though it was her mistake to begin with. I have worked in the service industry for a long time, and was not annoyed even for a second for them getting my order wrong, so I don’t understand why she acted like I was being a jerk.
I’ve already contacted corporate and confirmed with the closest Dunkin’ location that what she said was a complete lie. The other women working were polite and tried to resolve the situation, but Samantha only escalated it. Instead of being a leader, she chooses to be nasty, unhelpful, and openly disrespectful.
To make matters worse, she presents herself in a greasy, unhygienic way that perfectly matches her unprofessional attitude. The entire atmosphere of this store is poisoned by her behavior, and it’s clear she thrives on conflict rather than customer service. This is not just a bad day or one rude interaction this is a manager who should not be managing anything.
This location is known by locals as always being laughably bad because orders are always wrong or things take longer, but in the past month it has been significantly worse. I’m not even wasting my time by going here anymore. I can deal with slow service due to understaffing, or small mistakes. But arrogance and managers disrespecting their staff is unacceptable to me.
Until Dunkin’ removes Samantha from this location, I’ll be warning others to steer clear. She makes the entire brand look bad.
Atmosphere: 1
Food: 1
Service: 1
Dani Lazarus
Staff loudly making fun of customers in the drive thru, bickering with each other and then called me ‘retarded’ for wanting to wait for my husband to order. Didn’t bothering ordering
Atmosphere: 1
Service: 1
Rachel
I asked if the refreshers have caffeine and was told that they don’t. I googled it after I bought it and they actually have a lot of caffeine. The large that I got had 135 mg. I can’t drink this and they wasted my money.
Heather Dazzi
Do not stop if you are in a hurry
Food: 4
Service: 2
dessa langlois
They always get my order wrong
Atmosphere: 1
Food: 1
Service: 1
Sam
Their toaster wasn't working and they gave me a cold sandwich.
Atmosphere: 5
Food: 1
Service: 1
Kara Polito
The staff here are always working their butts off and are polite while doing so. This location deserves more recognition from the corporation.
Atmosphere: 5
Food: 5
Service: 5
Aaron Mullen
Staff is kind and service is quick
Liriola de la Torre
Very bad experience in this place. DO NOT GO THERE!
At the moment, they're unable to make Dunkalattes, so be warned *NO DUNKALATTE!!* I do wish that the manager would update their amounts in the app - at the very least, shut off ordering on something if they can't make it (somewhat like Starbucks does).
Atmosphere: 5
Food: 4
Service: 4
Nathan Eastman
For some reason no matter how many times they change staff at this Dunkin they always manage to screw up basic orders.
The last 3 times I’ve come here (lack of other quick options in the area) they have given me the wrong order (can’t tell the difference between an english muffin vs croissant) and they cook any sign of life or edibility out of the hash-browns.
Please fire the manager of this location and get someone who can competently hire and train staff.
(Hash brown in the picture is hard as a rock and breaks like glass)
Atmosphere: 1
Food: 1
Service: 2
Mark Warren
Balloon dropped in for a coffee. Unreal.. lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Mary Jones
Never in my life have I ever ate at Dunkin’ Donuts so I decided to give them a try due to me just getting off and it’s closer to my job. The lady took my order was very polite to start with I asked for 10ct original donuts but I asked for mini she asked munchkin I said yes because if you been there then you would understand. Anyways when she asked munchkins I said yes thinking that’s the name for the original mini donuts not the variety of donuts. So I called back once I realized I didn’t have the original bites her attitude changed and she was very nasty. I would never go there again.
This is one of the best Dunkin’ locations I’ve ever visited!
The hand soap smelled amazing, the hand dryer was eco-friendly, and the fall/Halloween décor was absolutely on point. Huge shout-out to the manager deserves a promotion or a big bonus!
(They are just extremely slow! It took 15 min for us to get our teas and it was not crowded so enjoy the decor while you’re waiting! Lol)
Atmosphere: 5
Food: 5
Service: 5
The manager at the Quechee Dunkin’, Samantha, is the worst example of customer service I’ve ever experienced. I’m a local, and I’ve never been treated this poorly at any Dunkin’. She is rude, dishonest, and openly hostile not only to customers but also to her own staff. When I ordered a simple pup cup for my dog, she lied straight to my face about a “policy” that doesn’t even exist, got visibly angry that I had the nerve to ask for one, and then loudly talked about me through the drive-through window while I was still sitting right there in my car.
On top of that, they got my order wrong twice. When I tried to correct it, Samantha admitted she “didn’t know how to charge” me for the medium I had actually ordered instead of the small she already rang me up for even though it was her mistake to begin with. I have worked in the service industry for a long time, and was not annoyed even for a second for them getting my order wrong, so I don’t understand why she acted like I was being a jerk.
I’ve already contacted corporate and confirmed with the closest Dunkin’ location that what she said was a complete lie. The other women working were polite and tried to resolve the situation, but Samantha only escalated it. Instead of being a leader, she chooses to be nasty, unhelpful, and openly disrespectful.
To make matters worse, she presents herself in a greasy, unhygienic way that perfectly matches her unprofessional attitude. The entire atmosphere of this store is poisoned by her behavior, and it’s clear she thrives on conflict rather than customer service. This is not just a bad day or one rude interaction this is a manager who should not be managing anything.
This location is known by locals as always being laughably bad because orders are always wrong or things take longer, but in the past month it has been significantly worse. I’m not even wasting my time by going here anymore. I can deal with slow service due to understaffing, or small mistakes. But arrogance and managers disrespecting their staff is unacceptable to me.
Until Dunkin’ removes Samantha from this location, I’ll be warning others to steer clear. She makes the entire brand look bad.
Atmosphere: 1
Food: 1
Service: 1
Staff loudly making fun of customers in the drive thru, bickering with each other and then called me ‘retarded’ for wanting to wait for my husband to order. Didn’t bothering ordering
Atmosphere: 1
Service: 1
I asked if the refreshers have caffeine and was told that they don’t. I googled it after I bought it and they actually have a lot of caffeine. The large that I got had 135 mg. I can’t drink this and they wasted my money.
Do not stop if you are in a hurry
Food: 4
Service: 2
They always get my order wrong
Atmosphere: 1
Food: 1
Service: 1
Their toaster wasn't working and they gave me a cold sandwich.
Atmosphere: 5
Food: 1
Service: 1
The staff here are always working their butts off and are polite while doing so. This location deserves more recognition from the corporation.
Atmosphere: 5
Food: 5
Service: 5
Staff is kind and service is quick
Very bad experience in this place. DO NOT GO THERE!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
At the moment, they're unable to make Dunkalattes, so be warned *NO DUNKALATTE!!*
I do wish that the manager would update their amounts in the app - at the very least, shut off ordering on something if they can't make it (somewhat like Starbucks does).
Atmosphere: 5
Food: 4
Service: 4
For some reason no matter how many times they change staff at this Dunkin they always manage to screw up basic orders.
The last 3 times I’ve come here (lack of other quick options in the area) they have given me the wrong order (can’t tell the difference between an english muffin vs croissant) and they cook any sign of life or edibility out of the hash-browns.
Please fire the manager of this location and get someone who can competently hire and train staff.
(Hash brown in the picture is hard as a rock and breaks like glass)
Atmosphere: 1
Food: 1
Service: 2
Balloon dropped in for a coffee. Unreal.. lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Never in my life have I ever ate at Dunkin’ Donuts so I decided to give them a try due to me just getting off and it’s closer to my job. The lady took my order was very polite to start with I asked for 10ct original donuts but I asked for mini she asked munchkin I said yes because if you been there then you would understand. Anyways when she asked munchkins I said yes thinking that’s the name for the original mini donuts not the variety of donuts. So I called back once I realized I didn’t have the original bites her attitude changed and she was very nasty. I would never go there again.
Atmosphere: 1
Food: 3
Service: 1
Great service with a
Atmosphere: 5
Food: 5
Service: 5
Loading...