Horrible costumer service and long wait times for a shake (long being 15-20 mins w/ 3 workers and maybe 8 customers total…when asked a worker for time estimate, was told maybe another 5-10 mins while all other customers get helped. Never again…
Atmosphere: 1
Food: 2
Service: 1
Josh van Hulst
Getting a sandwich
Josh van Hulst
Making an order to go
EnochthaEagle E.
Sandwiches are always good Great staff! Highly recommend Always get the wreck it's the best
ANA TERUYA
I order a grilled chicken sub and must I say it was the most bland food I haven’t ever had.Barely any cheese or chicken. Mainly bread and lettuce.
Atmosphere: 5
Food: 1
Service: 5
Chase Edson
really disappointed with this location because i do really like potbelly, but this location does not seem well run. pickup order was almost half an hour late, sat and waited while the very very few staff worked through the customer line completely ignoring my order.bummed, won’t come to this location again
Atmosphere: 3
Food: 3
Service: 1
Josh van Hulst
Picking up a sub
Josh van Hulst
Making a to-go order
Shy Picard
Very delicious, great job! I had the Mediterranean on flat bread with mayo and onion added, and my husband got the steakhouse beef on multigrain with hotpeppers, mayo, and Dijon mustard. I wish I got the hot peppers on mine, they were so delicious!!
Atmosphere: 5
Food: 5
Service: 5
Matt Chapman
Don't order online here. I waited 20 minutes past my delivery time because walk-ins take priority over mobile orders.Based on their responses (here in particular), it doesn't seem Potbelly really cares. Won't be coming back here any time soon.Edit: See the cookie-cutter nonresponse below ?
Delicious food! Very friendly service! I will definetly visit again!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Flom
For the second time in the last month, I ordered delivery to feed my staff, and the order got screwed up!The first time, the manager had to deliver my order himself because someone stole my food from the pick-up area, where they just set it out for delivery drivers without anyone checking who is taking the orders.Then today a driver delivered the wrong order (so someone else didn't get their food either!).When I tried calling the store (the only way you can contact them), I waited forever for someone to pick up. When I finally got someone and told her I got the wrong order, she asked me to come in to the store to get the right food. I told her I run a business and that's why I ordered delivery in the first place! (I mean, I placed the order at 9:15am for 11:45 delivery!). I told her if I drive over, they need to have my order ready to hand to me, since I can't leave work for too long. She told me they were busy.Then she put me on hold and never came back.Don't order delivery through the Potbelly app. They farm it out to Doordash and then they don't take responsibility when they screw up.
Atmosphere: 2
Food: 4
Service: 1
Nishantpareek16
Ordered online and delivery was delayed by 30 min. I missed my meeting during office hour; walk ins were given preference over mobile orders. I will not place mobile orders any more
Atmosphere: 3
Food: 4
Service: 1
Jonathan F.
For the second time in the last month, I ordered delivery to feed my staff, and the order got screwed up! The first time, the manager had to deliver my order himself because someone stole my food from the pick-up area, where they just set it out for delivery drivers without anyone checking who is taking the orders. Then today a driver delivered the wrong order (so someone else didn't get their food either!). When I tried calling the store (the only way you can contact them), I waited forever for someone to pick up. When I finally got someone and told her I got the wrong order, she asked me to come in to the store to get the right food. I told her I run a business and that's why I ordered delivery in the first place! (I mean, I placed the order at 9:15am for 11:45 delivery!). I told her if I drive over, they need to have my order ready to hand to me, since I can't leave work for too long. She told me they were busy. Then she put me on hold and never came back. Don't order delivery through the Potbelly app. They farm it out to Doordash and then they don't take responsibility when they screw up.
Tricia L.
Ordered from the wrong shop, called to cancel the order or have them move it to the right location. Per their website instructions to call the store I ordered from directly ( I called the Bellevue location four times after they location had opened at 10 AM. On the fourth, I finally received a response. After describing my issue, I was told there was no way I could be refunded as they did not have the capabilities in the store. I then asked for corporate information for additional help and the person who answered the phone abandoned me, leaving me hanging with no explanation, just silence. I finally hung up after an extended moment of silence, and tried calling again 3x more, but received no answer.
Horrible costumer service and long wait times for a shake (long being 15-20 mins w/ 3 workers and maybe 8 customers total…when asked a worker for time estimate, was told maybe another 5-10 mins while all other customers get helped. Never again…
Atmosphere: 1
Food: 2
Service: 1
Getting a sandwich
Making an order to go
Sandwiches are always good Great staff! Highly recommend Always get the wreck it's the best
I order a grilled chicken sub and must I say it was the most bland food I haven’t ever had.Barely any cheese or chicken. Mainly bread and lettuce.
Atmosphere: 5
Food: 1
Service: 5
really disappointed with this location because i do really like potbelly, but this location does not seem well run. pickup order was almost half an hour late, sat and waited while the very very few staff worked through the customer line completely ignoring my order.bummed, won’t come to this location again
Atmosphere: 3
Food: 3
Service: 1
Picking up a sub
Making a to-go order
Very delicious, great job! I had the Mediterranean on flat bread with mayo and onion added, and my husband got the steakhouse beef on multigrain with hotpeppers, mayo, and Dijon mustard. I wish I got the hot peppers on mine, they were so delicious!!
Atmosphere: 5
Food: 5
Service: 5
Don't order online here. I waited 20 minutes past my delivery time because walk-ins take priority over mobile orders.Based on their responses (here in particular), it doesn't seem Potbelly really cares. Won't be coming back here any time soon.Edit: See the cookie-cutter nonresponse below ?
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Delicious food! Very friendly service! I will definetly visit again!
Atmosphere: 5
Food: 5
Service: 5
For the second time in the last month, I ordered delivery to feed my staff, and the order got screwed up!The first time, the manager had to deliver my order himself because someone stole my food from the pick-up area, where they just set it out for delivery drivers without anyone checking who is taking the orders.Then today a driver delivered the wrong order (so someone else didn't get their food either!).When I tried calling the store (the only way you can contact them), I waited forever for someone to pick up. When I finally got someone and told her I got the wrong order, she asked me to come in to the store to get the right food. I told her I run a business and that's why I ordered delivery in the first place! (I mean, I placed the order at 9:15am for 11:45 delivery!). I told her if I drive over, they need to have my order ready to hand to me, since I can't leave work for too long. She told me they were busy.Then she put me on hold and never came back.Don't order delivery through the Potbelly app. They farm it out to Doordash and then they don't take responsibility when they screw up.
Atmosphere: 2
Food: 4
Service: 1
Ordered online and delivery was delayed by 30 min. I missed my meeting during office hour; walk ins were given preference over mobile orders. I will not place mobile orders any more
Atmosphere: 3
Food: 4
Service: 1
For the second time in the last month, I ordered delivery to feed my staff, and the order got screwed up! The first time, the manager had to deliver my order himself because someone stole my food from the pick-up area, where they just set it out for delivery drivers without anyone checking who is taking the orders. Then today a driver delivered the wrong order (so someone else didn't get their food either!). When I tried calling the store (the only way you can contact them), I waited forever for someone to pick up. When I finally got someone and told her I got the wrong order, she asked me to come in to the store to get the right food. I told her I run a business and that's why I ordered delivery in the first place! (I mean, I placed the order at 9:15am for 11:45 delivery!). I told her if I drive over, they need to have my order ready to hand to me, since I can't leave work for too long. She told me they were busy. Then she put me on hold and never came back. Don't order delivery through the Potbelly app. They farm it out to Doordash and then they don't take responsibility when they screw up.
Ordered from the wrong shop, called to cancel the order or have them move it to the right location. Per their website instructions to call the store I ordered from directly ( I called the Bellevue location four times after they location had opened at 10 AM. On the fourth, I finally received a response. After describing my issue, I was told there was no way I could be refunded as they did not have the capabilities in the store. I then asked for corporate information for additional help and the person who answered the phone abandoned me, leaving me hanging with no explanation, just silence. I finally hung up after an extended moment of silence, and tried calling again 3x more, but received no answer.