They stole my money and now they won't give it back. The milkshake machine was broken, I paid for a milkshake via the app and when I showed up to get it, they told me they had nothing for me and I had to use the app to get my refund. I used the app and they gave me a choice. Get a coupon for the amount of a refund. Or a cash refund. I thought the coupon was reasonable so I chose that. But they didn't explain that the coupon expired, and then the restaurant was closed for renovations. So when I finally went to use it, the coupon was gone. And now, neither the restaurant, nor the app will make good. We are talking about $5 here. And don't tell me it's only the app that bears responsibility. The store was paid at least a cut of what I paid for that milkshake I never received. So now, the result is that I went from a customer who had newly discovered that this was a pretty decent place to pick up dinner on my way home from the mall, to a person who never wants to patronize this business again. I mean, if they offered me a free milkshake I would at least have been satisfied. But the people in the restaurant are like "talk to the hand" as soon as I tell them it was something I ordered thru the app. It's the rudest, least customer friendly experience you can get from one of these places. Clearly they don't care one iota about customer satisfaction. Certainly, it's not worth $5 or a free milkshake.
I waited posting this review to get a reply from customer service too. They don't care. They are happy to keep my money and not re-issueme a coupon and lose my business. Probably just a bunch of billionaires who don't care about anyone but themselves.
Service: 1
Go Big Red
40 min in drive thru
Atmosphere: 1
Food: 1
Service: 1
DBS Sr
The melt is Legit, shroom n Swiss with the double whopper feeds a giant for a day, renewed location and nice staff..
Atmosphere: 5
Food: 5
Service: 5
Monica Wilson
Closed. Being remodeled. 😒😢
Atmosphere: 1
Food: 1
Service: 1
Steve Gruwell
Burger king is chapter 11.
Atmosphere: 1
Food: 1
Service: 1
Isabel Colby-Hutchison
The food was fine and the service was good but the place was disgusting. At least it was better than KFC.
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: French Fries
C
Ordered a special order sandwich, paid extra for it...it wasn't what I ordered and when I attempted to call soon after, they didn't answer...three attempts. So, we already know it's mediocre food but now they're just stealing and too lame to answer phone to address a simple complaint.
Atmosphere: 1
Food: 1
Service: 1
Jim Nwmtman
It was okay, tasted like Burger King.
Atmosphere: 3
Food: 4
Service: 4
Jonathan Muller
I've been a fan of Burger King ever since I was 10 years old and the food is consistently good and tasty
I get off early in the morning and they open at 6am. I have sat in the drive through many times just after 6am just for no one to even either be there and/or just not bothering to do their job. Food there is good when someone bothers to service the customers. I have been in small lines that form in the morning in tbeir drive thru because no one was doing their job.
Atmosphere: 2
Food: 5
Service: 1
Intensity In 10 cities
Texas Whopper! Coke Icee! Really glad I came in thank you so much.!. You deserve my money much more than Red
Atmosphere: 5
Food: 5
Service: 5
Nathan (Bleach Master)
Just bad food especially the milkshakes. My pre historic dad says that the Baconator is the worst
Atmosphere: 2
Food: 2
Service: 2
Drewzy Tran
Always great tasting veggie burgers.
They always grill the patties, and it taste way better compared to the microwaved ones at the Blaine location.
Great service, professional and clean.
Atmosphere: 5
Food: 5
Service: 5
They stole my money and now they won't give it back. The milkshake machine was broken, I paid for a milkshake via the app and when I showed up to get it, they told me they had nothing for me and I had to use the app to get my refund. I used the app and they gave me a choice. Get a coupon for the amount of a refund. Or a cash refund. I thought the coupon was reasonable so I chose that. But they didn't explain that the coupon expired, and then the restaurant was closed for renovations. So when I finally went to use it, the coupon was gone. And now, neither the restaurant, nor the app will make good. We are talking about $5 here. And don't tell me it's only the app that bears responsibility. The store was paid at least a cut of what I paid for that milkshake I never received. So now, the result is that I went from a customer who had newly discovered that this was a pretty decent place to pick up dinner on my way home from the mall, to a person who never wants to patronize this business again. I mean, if they offered me a free milkshake I would at least have been satisfied. But the people in the restaurant are like "talk to the hand" as soon as I tell them it was something I ordered thru the app. It's the rudest, least customer friendly experience you can get from one of these places. Clearly they don't care one iota about customer satisfaction. Certainly, it's not worth $5 or a free milkshake.
I waited posting this review to get a reply from customer service too. They don't care. They are happy to keep my money and not re-issueme a coupon and lose my business. Probably just a bunch of billionaires who don't care about anyone but themselves.
Service: 1
40 min in drive thru
Atmosphere: 1
Food: 1
Service: 1
The melt is Legit, shroom n Swiss with the double whopper feeds a giant for a day, renewed location and nice staff..
Atmosphere: 5
Food: 5
Service: 5
Closed. Being remodeled. 😒😢
Atmosphere: 1
Food: 1
Service: 1
Burger king is chapter 11.
Atmosphere: 1
Food: 1
Service: 1
The food was fine and the service was good but the place was disgusting. At least it was better than KFC.
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: French Fries
Ordered a special order sandwich, paid extra for it...it wasn't what I ordered and when I attempted to call soon after, they didn't answer...three attempts. So, we already know it's mediocre food but now they're just stealing and too lame to answer phone to address a simple complaint.
Atmosphere: 1
Food: 1
Service: 1
It was okay, tasted like Burger King.
Atmosphere: 3
Food: 4
Service: 4
I've been a fan of Burger King ever since I was 10 years old and the food is consistently good and tasty
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I get off early in the morning and they open at 6am. I have sat in the drive through many times just after 6am just for no one to even either be there and/or just not bothering to do their job. Food there is good when someone bothers to service the customers. I have been in small lines that form in the morning in tbeir drive thru because no one was doing their job.
Atmosphere: 2
Food: 5
Service: 1
Texas Whopper! Coke Icee!
Really glad I came in thank you so much.!. You deserve my money much more than Red
Atmosphere: 5
Food: 5
Service: 5
Just bad food especially the milkshakes. My pre historic dad says that the Baconator is the worst
Atmosphere: 2
Food: 2
Service: 2
Always great tasting veggie burgers.
They always grill the patties, and it taste way better compared to the microwaved ones at the Blaine location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Burger, Onion Rings
Good burger
Atmosphere: 4
Food: 5
Service: 4
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