They treat customers differently. We were told 15 min set up prior, then at 1:45 they were rushing us out of the room, saying it was booked, no one showed for 2 hours after, the next door room was in 30 min early setting up, and was still in 20 min after our time were supposed to be out buy. They charged us for graffiti balloons and never said anything about it, they gave us flack as kids didnt go in the play area as most of them were under 3 yrs old. Customer services was bad. Grandson 1st bday, the guy didn't even know how to cut a cake, as we were not allowed to touch knifes. Then he left it on the table.
Hanna Adams
The staff was friendly enough but it’s super dirty in the play structure, piles of trash between the climbing areas and exposed sharp zip ties all over the places where kids slide and play. It’s VERY dark inside the structure which makes it hard to see when kids are coming and going- an accident waiting to happen.Be warned- in the toddler area, the netting above is connected to the big kids play area- when they run overhead the netting sags and can super easily lead to a kids full weight slamming down onto your head.This place is not worth breaking your neck overThat said- my little one had fun
Alex
This place was awesome! Perfect place to stop for a bite/drink while your kids play and burn off that energy. The pizza was surprisingly good. The place was very clean and staff were very friendly. Will definitely return.
Karli Strand
The indoor play place is great for kids, a little pricey for what it is.However, the food... The food is GROSS. I ordered a grilled chicken Caesar wrap. Brown lettuce, squishy wilted tomatoes, and the chicken was clearly precooked and bought that way. They're going to make someone sick!The pizza was ok, very greasy. My kids did not eat very much.I would go back for the play area but I won't eat there again.
Crystal C
This place is not well monitored or clean. Parents aren’t watching their kids, and neither are staff. My husband was helping our toddler and stepped in poop. No joke. A child pulled down their pants and pooped in the middle of the play area and no one even noticed. He was able to alert staff and got a refund, but we will not be returning.
Aurora Hunk
The district manager was in the store when we came in. He helped us out with an issue we had and made it a really positive experience for us. He was so kind and has great customer service.
Stephanie Solomon
Great service and the kids had lots of fun!
Alison Hunt
Was here for a birthday party, goodness it was packed, children having fun on all the climbing apparatus. We had a special room for the party where parents could chill a little,while their kiddos enjoyed themselves. Food and drink available. The servers were working nine stop.
Julie Bromet
This is a great place to bring the kids. I am the grandmother of 3 young children, 2 to 6. You can grab a table near the door of the building, read a book, and let them play. You can order lunch from your phone and it is delivered to you. The food isn't bad. The fries are actually pretty good. Definitely worth the money on a rainy day to wear them out!
Roy Hawes
We drive an hour just to come here. My boys favorite place. The pizza is great as well as the coffee, but most importantly the kids have a blast.
it was very dimmly lit , not clean , dust and dirt under play tube area and my son got a spider bite on his forearm when he was sitting on the mat on the floor at base of slides to rest
Penina Ullrich
Imagine going to McDonalds and having to pay to use the playground... I have never seen them clean the play area. That being said, it's not dirty by any means. While I understand you should have to buy a drink or food to play, I feel like if you buy a food or drink item, your child should be allowed to play for free.
RYAN HIMMEL
Thank you to the employee who noticed my two year old run out the front door without me noticing . I looked away for a second and my kid was bolting through the mall on her own . Anyways thank you again and I really appreciate you noticing and taking action .
Brenda
Great place to bring your kid for a bit. Affordable. Food and drinks are great!Update: We booked a birthday party here and it went great. They had run of out invites when we stopped by and I don't think anyone reached out to us about the food order like the email said but I might've just missed the call. It wasn't a big deal. I was able to place the food order a few days before and we didn't run into any problems with that. The host was very friendly and attentive. All of the kids had a blast. We will probably do a birthday party here again next year if that's what our kid wants to do.
They treat customers differently. We were told 15 min set up prior, then at 1:45 they were rushing us out of the room, saying it was booked, no one showed for 2 hours after, the next door room was in 30 min early setting up, and was still in 20 min after our time were supposed to be out buy. They charged us for graffiti balloons and never said anything about it, they gave us flack as kids didnt go in the play area as most of them were under 3 yrs old. Customer services was bad. Grandson 1st bday, the guy didn't even know how to cut a cake, as we were not allowed to touch knifes. Then he left it on the table.
The staff was friendly enough but it’s super dirty in the play structure, piles of trash between the climbing areas and exposed sharp zip ties all over the places where kids slide and play. It’s VERY dark inside the structure which makes it hard to see when kids are coming and going- an accident waiting to happen.Be warned- in the toddler area, the netting above is connected to the big kids play area- when they run overhead the netting sags and can super easily lead to a kids full weight slamming down onto your head.This place is not worth breaking your neck overThat said- my little one had fun
This place was awesome! Perfect place to stop for a bite/drink while your kids play and burn off that energy. The pizza was surprisingly good. The place was very clean and staff were very friendly. Will definitely return.
The indoor play place is great for kids, a little pricey for what it is.However, the food... The food is GROSS. I ordered a grilled chicken Caesar wrap. Brown lettuce, squishy wilted tomatoes, and the chicken was clearly precooked and bought that way. They're going to make someone sick!The pizza was ok, very greasy. My kids did not eat very much.I would go back for the play area but I won't eat there again.
This place is not well monitored or clean. Parents aren’t watching their kids, and neither are staff. My husband was helping our toddler and stepped in poop. No joke. A child pulled down their pants and pooped in the middle of the play area and no one even noticed. He was able to alert staff and got a refund, but we will not be returning.
The district manager was in the store when we came in. He helped us out with an issue we had and made it a really positive experience for us. He was so kind and has great customer service.
Great service and the kids had lots of fun!
Was here for a birthday party, goodness it was packed, children having fun on all the climbing apparatus. We had a special room for the party where parents could chill a little,while their kiddos enjoyed themselves. Food and drink available. The servers were working nine stop.
This is a great place to bring the kids. I am the grandmother of 3 young children, 2 to 6. You can grab a table near the door of the building, read a book, and let them play. You can order lunch from your phone and it is delivered to you. The food isn't bad. The fries are actually pretty good. Definitely worth the money on a rainy day to wear them out!
We drive an hour just to come here. My boys favorite place. The pizza is great as well as the coffee, but most importantly the kids have a blast.
Restaurantji Recommends
Clean, excellent customer service and inexpensive
it was very dimmly lit , not clean , dust and dirt under play tube area and my son got a spider bite on his forearm when he was sitting on the mat on the floor at base of slides to rest
Imagine going to McDonalds and having to pay to use the playground... I have never seen them clean the play area. That being said, it's not dirty by any means. While I understand you should have to buy a drink or food to play, I feel like if you buy a food or drink item, your child should be allowed to play for free.
Thank you to the employee who noticed my two year old run out the front door without me noticing . I looked away for a second and my kid was bolting through the mall on her own . Anyways thank you again and I really appreciate you noticing and taking action .
Great place to bring your kid for a bit. Affordable. Food and drinks are great!Update: We booked a birthday party here and it went great. They had run of out invites when we stopped by and I don't think anyone reached out to us about the food order like the email said but I might've just missed the call. It wasn't a big deal. I was able to place the food order a few days before and we didn't run into any problems with that. The host was very friendly and attentive. All of the kids had a blast. We will probably do a birthday party here again next year if that's what our kid wants to do.