I just did my normal order and wanted 1 of the meal fries large and a medium fries. I got my orders right except for the fries which my wife got a medium size fries and my receipt said large and I got a small size fries instead of medium fries. If your new in the job I understand and forgive you but if you been in the job and not paying attention fixed the issue.
Atmosphere: 5
Food: 1
Service: 3
Bob Fisher
Got coffee. Had to wait for a pot to brew, which is great service. Bad service is to serve old, stale coffee. Great job !!!
Atmosphere: 5
Food: 5
Service: 5
Cellesha Steel
I am expressing my serious disappointment regarding the service I received at your restaurant’s drive-thru on November 12 between 4:00 and 4:15 PM. The unprofessionalism, disrespect, and lack of basic customer service I encountered were unacceptable and far below McDonald’s standards.
At drive-thru lane #2, the young woman at the speaker repeatedly entered my mobile app code incorrectly. I patiently repeated it four times as she became increasingly frustrated. When she told me the code had expired, I explained that it had just been generated and I had already refreshed the app several times. Instead of helping, she mumbled something under her breath. I asked her to repeat herself because I didn't hear what she said. She suddenly yelled so loudly through the headset, “What is it that you’re trying to order?” Her tone was so aggressive and inappropriate that I was genuinely shocked. How embarassing.I told her calmly that I wanted a Happy Meal and that there was no reason for her attitude. When I asked for her name so I could speak to a manager, she refused and told me to pull forward.
At the window, another employee denied being the person I had just spoken to. When I asked for a manager, she closed the window and discussed the situation with another employee before a manager came out. The manager admitted she had heard the exchange and agreed the employee’s behavior was inappropriate. She apologized and explained that the team member was frustrated because it was busy. While I appreciated her honesty, that excuse is unacceptable — McDonald’s is always busy, and professionalism should never disappear under pressure.
After the encounter, I called the restaurant and spoke with Cam, who was polite, empathetic, and professional. She apologized sincerely and assured me the General Manager would be informed. Her professionalism stood in stark contrast to the behavior I experienced earlier.
However, I remain deeply disappointed. This incident revealed not only a lack of professionalism and respect but also a serious gap in training and problem-solving. The solution was simple: a staff member could have scanned my QR code at the window, something the employee was clearly unaware of. This lack of basic knowledge shows a need for immediate retraining for all drive-thru employees on handling digital orders, communicating respectfully, and maintaining composure in busy situations.
As a Director of Operations with over 20 years in customer service, I would never tolerate an employee yelling and screaming at or dismissing a customer. McDonald’s is known worldwide for consistency, speed, and friendliness. This experience failed to reflect that.
No customer should ever be yelled at while trying to place an order. I trust that this matter will be escalated, that corrective action will be taken, and that retraining will occur to prevent future incidents of this nature. A follow up from the GM would be approportae for this matter.
Atmosphere: 1
Food: 2
Service: 1
Daniel McAlpin SR
Decent
Kyle Sirloin (Saucypotty)
They just decided not to make my order even though i placed it 4 minutes before the breakfast cutoff time. Wasted doordash drivers time and my money.
Atmosphere: 1
Food: 1
Service: 1
Jaiden Skelton
There have cheese burger and fries.
Ray Donavin
Yeah buddy,!!!
Atmosphere: 5
Food: 5
Service: 5
Justin Reinhardt
Has gotten too expensive.
Atmosphere: 3
Food: 4
Service: 1
Alec Colburn
Every single time I go through drive through I’m told to go to waiting spot A or B to “improve their drive times
Just went thru drive thru ordered a large fry and got a half full fry box. Bullshit and never going back.
Food: 1
Service: 1
Teadra
Order a basic simple order. Never got our drinks. Requested no ice. Ice was put in the drink. Got 5 sandwiches. Off the affordable menu. To get shorted. Young lady in drive thru seemed scared. Any who terrible.
Atmosphere: 1
Food: 1
Service: 1
Steven George
My normal McDonald's whenever I need a quick bite. No complaints
Atmosphere: 4
Food: 5
Service: 5
Terrence Chapman
Rude and refuse to make fresh fries even when I ask. You can tell they just take old fries and put them back in the oil. Thus hot soggy, oily fries. Sad.
Atmosphere: 1
Food: 1
Service: 1
Brandon Shepard
I have been to McDonald's in almost every state coast to coast, this one is pretty solid. Clean parking area, clean interior, food is well prepared. Current crew seems pretty chill. The turn in and exit kind of suck, but that's not really on them.
I just did my normal order and wanted 1 of the meal fries large and a medium fries. I got my orders right except for the fries which my wife got a medium size fries and my receipt said large and I got a small size fries instead of medium fries. If your new in the job I understand and forgive you but if you been in the job and not paying attention fixed the issue.
Atmosphere: 5
Food: 1
Service: 3
Got coffee. Had to wait for a pot to brew, which is great service. Bad service is to serve old, stale coffee. Great job !!!
Atmosphere: 5
Food: 5
Service: 5
I am expressing my serious disappointment regarding the service I received at your restaurant’s drive-thru on November 12 between 4:00 and 4:15 PM. The unprofessionalism, disrespect, and lack of basic customer service I encountered were unacceptable and far below McDonald’s standards.
At drive-thru lane #2, the young woman at the speaker repeatedly entered my mobile app code incorrectly. I patiently repeated it four times as she became increasingly frustrated. When she told me the code had expired, I explained that it had just been generated and I had already refreshed the app several times. Instead of helping, she mumbled something under her breath.
I asked her to repeat herself because I didn't hear what she said. She suddenly yelled so loudly through the headset, “What is it that you’re trying to order?” Her tone was so aggressive and inappropriate that I was genuinely shocked. How embarassing.I told her calmly that I wanted a Happy Meal and that there was no reason for her attitude. When I asked for her name so I could speak to a manager, she refused and told me to pull forward.
At the window, another employee denied being the person I had just spoken to. When I asked for a manager, she closed the window and discussed the situation with another employee before a manager came out. The manager admitted she had heard the exchange and agreed the employee’s behavior was inappropriate. She apologized and explained that the team member was frustrated because it was busy. While I appreciated her honesty, that excuse is unacceptable — McDonald’s is always busy, and professionalism should never disappear under pressure.
After the encounter, I called the restaurant and spoke with Cam, who was polite, empathetic, and professional. She apologized sincerely and assured me the General Manager would be informed. Her professionalism stood in stark contrast to the behavior I experienced earlier.
However, I remain deeply disappointed. This incident revealed not only a lack of professionalism and respect but also a serious gap in training and problem-solving. The solution was simple: a staff member could have scanned my QR code at the window, something the employee was clearly unaware of. This lack of basic knowledge shows a need for immediate retraining for all drive-thru employees on handling digital orders, communicating respectfully, and maintaining composure in busy situations.
As a Director of Operations with over 20 years in customer service, I would never tolerate an employee yelling and screaming at or dismissing a customer. McDonald’s is known worldwide for consistency, speed, and friendliness. This experience failed to reflect that.
No customer should ever be yelled at while trying to place an order. I trust that this matter will be escalated, that corrective action will be taken, and that retraining will occur to prevent future incidents of this nature. A follow up from the GM would be approportae for this matter.
Atmosphere: 1
Food: 2
Service: 1
Decent
They just decided not to make my order even though i placed it 4 minutes before the breakfast cutoff time. Wasted doordash drivers time and my money.
Atmosphere: 1
Food: 1
Service: 1
There have cheese burger and fries.
Yeah buddy,!!!
Atmosphere: 5
Food: 5
Service: 5
Has gotten too expensive.
Atmosphere: 3
Food: 4
Service: 1
Every single time I go through drive through I’m told to go to waiting spot A or B to “improve their drive times
No one at the counter had to use the kiosk.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Just went thru drive thru ordered a large fry and got a half full fry box. Bullshit and never going back.
Food: 1
Service: 1
Order a basic simple order. Never got our drinks. Requested no ice. Ice was put in the drink. Got 5 sandwiches. Off the affordable menu. To get shorted. Young lady in drive thru seemed scared. Any who terrible.
Atmosphere: 1
Food: 1
Service: 1
My normal McDonald's whenever I need a quick bite. No complaints
Atmosphere: 4
Food: 5
Service: 5
Rude and refuse to make fresh fries even when I ask. You can tell they just take old fries and put them back in the oil. Thus hot soggy, oily fries. Sad.
Atmosphere: 1
Food: 1
Service: 1
I have been to McDonald's in almost every state coast to coast, this one is pretty solid. Clean parking area, clean interior, food is well prepared. Current crew seems pretty chill. The turn in and exit kind of suck, but that's not really on them.
Atmosphere: 5
Food: 5
Service: 5
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