The Subway owner does not train his team in customer service. I’ve been coming to this location off and on for two years. During that time, I’ve seen four or five different crews of employees. Not once has anyone said, “Welcome to Subway.” Not once has anyone made eye contact until they start making your sub. The entire staff ignores you until they’re forced to speak with you.
Every other Subway in town greets you, offers a simple “Hello,” or at least says, “I’ll be with you in just a minute.” If this had happened only once, I might assume that particular employee just didn’t like to talk. But after experiencing this with so many different people, it clearly points to a failure in leadership.
If you’re ordering online or prefer not to interact with people, this location is fine. But if you want to be treated like a valued customer, go to any other Subway in Bremerton.
Atmosphere: 4
Food: 4
Service: 1
A I
If I could go back in time to record the encounter me and my partner experienced going inside to order food I really would because we both were very confused. We immediately noticed nobody around so I rung the bell and we were eventually (because it took the dude a while to even come out) greeted with absolute attitude. Were ordering our food he completely ignores me and then later on let me know he heard my request he just wasn’t responding.. He was slamming everything around and we walked out those doors knowing that we will NEVER go back to that specific subway again which is sad because it’s so close to us.
Atmosphere: 1
Food: 1
Service: 1
Michelle Cardwell
I ordered online and my visit for 6/5/25 @401 pm .... This is the best sandwich I have had in a long time and mainly too you know how to balance the ingredients!! Nice fresh presentation!! Thank you to the gal!!! Great work!!!💜💜 I ordered #23 Hotshot Italiano with added ingredients from the defaulted ingredients
Atmosphere: 5
Food: 5
Service: 5
Amanda ONeal
I love this subway I hold visits with my daughter there and they make really good sandwiches My daughter always orders spinach on hers I just want mine to be messy and drip in my lap and that garlic aioli is to die for
sammantha stevens
Emily is the best sandwich artist there is!! She’s such a bubbly welcoming person, just love her! ❤️
Real Reviews
Emily was extremely short and rude with me also very short and rude towards Kristina her co worker.
Adam Carslin
The female was fantastic
Kevin Guffey
Do not go to this Subway. What a disaster. Order 45 minutes ahead and get sandwich 30 minutes late. It’s a snails pace in there.
Atmosphere: 1
Food: 3
Service: 1
Steven Pitts
Fresh ingredients. Good sandwiches. HOWEVER (8.24.2024 @ 12:35 pm) No diet coke. No iced tea. No lemonade. (Drink machine issues? Why no iced tea? (Men's restroom in need of attention.)
Parking: 10 spots
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Vitamin Water xxx, Sunchips Harvest Cheddar, Subway Club
SoManyMaos!
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
The last few times I've come in they are very slow. It takes most of a half hour to get a simple sandwich. I stood there waiting and watching as they took their sweet time. Their timing sucks.
Que Kuza!?
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
Atmosphere: 1
Food: 3
Service: 3
Papi Mao
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
Chantz ChristiansenRoberts
They were friendly, expressed authenticity, effort beyond it just being a job. I forgot my diaper bag in the bathroom and they found it, kept it in the back with everything in it, including my wallet with cash. Best subway I have been to.
Atmosphere: 5
Food: 5
Service: 5
Dennis Coates
Easily the worst Subway I've been to, and this lovation used to be good.There were four people working (a Saturday around 1245), one (I believe the manager) was sitting in the dining room, one in the back prepping (vegetables I think) and two behind the counter (Girl A and Girl B). Girl B was new, like maybe her first day, and definetely no training. I will skip the comedy of errors and jump to the end. I ordered a six inch BMT--I got a twelve inch BMT on bread so stale the ends were as hard as croutons! There was no provolone cheese on the line, so they needed to grab some from the back. You know the nice shiny slicers on the counters now? Ever see one getting used? The cheese was taken from a vacuum package, and definetly was not sliced in the store. (As an aside, have you seen the lift up lid that now hides the protein section in Subway? I think that is to hide the gact that the meat is not sliced in the store and that is just a marketing scheme.)Anyway, the wher four little onion piece on the line, and no attempt was made to get more. The final fail was when she wrapped my sandwich and rhe end was left hanging out of the paper. Again, clearly Girl B has not been trained.My wife ordered a salad, which ened up missing pickles and cheese, and qhen it was done Girl A realized there were no lids for the salad bowls. When the guy in the lobby was asked about lids, he first said someone (likely him) forgot to order them, then said someone (again, probably him) ordered the wrong ones. So they found saran wrap to put on the bowl.No knock on the girls behind the counter--they were doing there best. Girl B deserves proper training. Girl A deserves help from an experienced co-worker (either the lady in the back or the guy in the lobby, who can get back to what they were doing when there's no customers. The guy in the lobby is inept and should not be in the position he's in.And Subway should explain why the cheese is prepackage, and answer whether the meat is too. I have yet to see a slicer in ANY Subway that lioks like it was used to slice anything.
The Subway owner does not train his team in customer service. I’ve been coming to this location off and on for two years. During that time, I’ve seen four or five different crews of employees. Not once has anyone said, “Welcome to Subway.” Not once has anyone made eye contact until they start making your sub. The entire staff ignores you until they’re forced to speak with you.
Every other Subway in town greets you, offers a simple “Hello,” or at least says, “I’ll be with you in just a minute.” If this had happened only once, I might assume that particular employee just didn’t like to talk. But after experiencing this with so many different people, it clearly points to a failure in leadership.
If you’re ordering online or prefer not to interact with people, this location is fine. But if you want to be treated like a valued customer, go to any other Subway in Bremerton.
Atmosphere: 4
Food: 4
Service: 1
If I could go back in time to record the encounter me and my partner experienced going inside to order food I really would because we both were very confused. We immediately noticed nobody around so I rung the bell and we were eventually (because it took the dude a while to even come out) greeted with absolute attitude. Were ordering our food he completely ignores me and then later on let me know he heard my request he just wasn’t responding.. He was slamming everything around and we walked out those doors knowing that we will NEVER go back to that specific subway again which is sad because it’s so close to us.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and my visit for 6/5/25 @401 pm .... This is the best sandwich I have had in a long time and mainly too you know how to balance the ingredients!! Nice fresh presentation!! Thank you to the gal!!! Great work!!!💜💜 I ordered #23 Hotshot Italiano with added ingredients from the defaulted ingredients
Atmosphere: 5
Food: 5
Service: 5
I love this subway I hold visits with my daughter there and they make really good sandwiches My daughter always orders spinach on hers I just want mine to be messy and drip in my lap and that garlic aioli is to die for
Emily is the best sandwich artist there is!! She’s such a bubbly welcoming person, just love her! ❤️
Emily was extremely short and rude with me also very short and rude towards Kristina her co worker.
The female was fantastic
Do not go to this Subway. What a disaster. Order 45 minutes ahead and get sandwich 30 minutes late. It’s a snails pace in there.
Atmosphere: 1
Food: 3
Service: 1
Fresh ingredients. Good sandwiches. HOWEVER (8.24.2024 @ 12:35 pm) No diet coke. No iced tea. No lemonade. (Drink machine issues? Why no iced tea? (Men's restroom in need of attention.)
Parking: 10 spots
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Vitamin Water xxx, Sunchips Harvest Cheddar, Subway Club
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
The last few times I've come in they are very slow. It takes most of a half hour to get a simple sandwich. I stood there waiting and watching as they took their sweet time. Their timing sucks.
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
Atmosphere: 1
Food: 3
Service: 3
Kind of a dead of a place, comparing to other locations. Basically same Subway as others but for the price nowadays for a sammie, there's a lot not to be desired at this place.
By the way, restroom is locked here. So one has to wait in line for the others to sloooowly get their sandwich before the next customer can get theirs before finally someone next in line just wants the door code.
TV wasn't running, restaurant is empty, .. it's just sooo sad of a place. Oh wells,
They were friendly, expressed authenticity, effort beyond it just being a job. I forgot my diaper bag in the bathroom and they found it, kept it in the back with everything in it, including my wallet with cash. Best subway I have been to.
Atmosphere: 5
Food: 5
Service: 5
Easily the worst Subway I've been to, and this lovation used to be good.There were four people working (a Saturday around 1245), one (I believe the manager) was sitting in the dining room, one in the back prepping (vegetables I think) and two behind the counter (Girl A and Girl B). Girl B was new, like maybe her first day, and definetely no training. I will skip the comedy of errors and jump to the end. I ordered a six inch BMT--I got a twelve inch BMT on bread so stale the ends were as hard as croutons! There was no provolone cheese on the line, so they needed to grab some from the back. You know the nice shiny slicers on the counters now? Ever see one getting used? The cheese was taken from a vacuum package, and definetly was not sliced in the store. (As an aside, have you seen the lift up lid that now hides the protein section in Subway? I think that is to hide the gact that the meat is not sliced in the store and that is just a marketing scheme.)Anyway, the wher four little onion piece on the line, and no attempt was made to get more. The final fail was when she wrapped my sandwich and rhe end was left hanging out of the paper. Again, clearly Girl B has not been trained.My wife ordered a salad, which ened up missing pickles and cheese, and qhen it was done Girl A realized there were no lids for the salad bowls. When the guy in the lobby was asked about lids, he first said someone (likely him) forgot to order them, then said someone (again, probably him) ordered the wrong ones. So they found saran wrap to put on the bowl.No knock on the girls behind the counter--they were doing there best. Girl B deserves proper training. Girl A deserves help from an experienced co-worker (either the lady in the back or the guy in the lobby, who can get back to what they were doing when there's no customers. The guy in the lobby is inept and should not be in the position he's in.And Subway should explain why the cheese is prepackage, and answer whether the meat is too. I have yet to see a slicer in ANY Subway that lioks like it was used to slice anything.
Atmosphere: 1
Food: 1
Service: 2
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