They ask you to pull up to the door and take forever to give you your food
Atmosphere: 1
Food: 3
Service: 1
Jennifer Rose
The place was ratchet water all over the floor the bathrooms was dirty and the women that are working paid no attention to the front desk it took over 15 mins to take to order because they where arguing about Christmas presents smh I will never come here again
Atmosphere: 1
Food: 1
Service: 1
Nat K
I ordered a large fry on the go. 5 dollars to find a hair in the food :(
Food: 1
GHOST
Good service and usually fast
Atmosphere: 4
Food: 5
Service: 5
Gordon Freeman
I really want to like this Jack in the Box because it’s one of the only fast food spots in the Burien area, especially late at night when options are slim. Unfortunately, nearly every visit leaves me feeling more frustrated than satisfied.The staff clearly seem overworked and under-resourced (you can tell they’re doing the best they can with short staffing and a constant rush), but that doesn’t excuse the consistent vibe that customers are an inconvenience. From the moment you walk in or pull up to the drive-thru, the energy feels cold. Eye contact is rare, greetings are mumbled (if they happen at all), and more than once I’ve been snapped at for asking simple questions like “Can you make sure there’s no cheese?” or “Is the grilled chicken sandwich ready yet?” It’s not outright hostility, but it’s enough to make you feel like you’re burdening them just by existing and placing an order.Food wait times are painfully slow, even when the lobby or drive-thru isn’t particularly busy. Ten to fifteen minutes for a couple of tacos and curly fries isn’t uncommon, and drive-thru orders frequently get backed up because it feels like only one or two people are juggling everything (cooking, bagging, cashier, etc.). Accuracy is hit-or-miss too: missing items, wrong customizations, cold fries, or soggy tacos happen more often than they should.The restaurant itself is usually clean enough, and the food, when it finally arrives and is correct, tastes like standard Jack in the Box fare (which is honestly why I keep coming back despite everything else). But the overall experience just wears you down. If there were another decent late-night option within a reasonable drive, I’d go there instead without hesitation. Bottom line: Convenient location, but come prepared for a long wait and service that ranges from indifferent to borderline rude. 3 stars because the food is edible and it’s open late; otherwise it’d be a 2-star review. Management really needs to address staffing and customer service training here.
Atmosphere: 2
Food: 3
Service: 3
Temperate Houndsman
Charges for online orders, doesn’t make them, and then claims they were taken. Manager and owner (if they even respond) will refuse to honor purchase and won’t actually make the food.
Atmosphere: 1
Food: 1
Service: 1
Sharon Nelson
I just picked up my buttery smash jack burger... one of their $10.99 burgers. I just asked for no cheese. What I got was a totally dry plain burger that was not what I ordered! Then, now that I am home and my husband is done eating his burger. I have to get back in the car and go get this fixed! This sucks!!!
Atmosphere: 1
Jalice May
Just paid $4.80 for a large ice tea with hardly any ice in it. Price seems steep for a fountain drink that will be warm in 10 mins.
Food: 1
Service: 5
Mary Jane
Waiting at the ordering screen for 10+ minutes, employees walking in and out of establishment and going to Bigfoot Java. Needs management on site
Atmosphere: 1
Food: 2
Service: 1
Hector Garate
⭐️⭐️⭐️⭐️⭐️
I had a great experience at Jack in the Box. The food was fresh and tasted great, but what really stood out was the customer service. I went through the drive-through on Thursday night around 11:00pm, and the employee working was excellent—very attentive, repeated my order back clearly, and made sure everything was perfect before I left. That kind of service late at night is rare, and I really appreciated it!
The customer service was impeccable and the the food was hot and fresh. The Hispanic male that handled our order just now at 11:30 pm on a Thursday.
Atmosphere: 5
Food: 5
Service: 5
Rachel Wolfley
Speaker doesn't work well apparently on both ends because I could barely here the worker and I had to repeat my order 4 times practically yelling it before the lady could get it then sat in 95 degree weather in my car for over 10 min for 2 items. I will not be going to this location anymore.
Atmosphere: 1
Food: 3
Service: 1
Robyn J . Garrett
The usual.
Atmosphere: 2
Food: 3
Service: 3
Jeff D
I'm giving 1 star but if should be minus. 100 their should be another emoji because there were no stars here . Search I thought was warm and flat. The PlayStation like they were made in month old grease in the double burger was disgusting and cold I couldn't even eat one bite what is a waste of money I'll never come here again not a single Jack in the box on the planet.
Pat Lynch
I stood at the counter, no one acknowledged me, finally a lady asked do you need something, I said I'd like to order and she pointed to a kiosk, I walked right out.
They ask you to pull up to the door and take forever to give you your food
Atmosphere: 1
Food: 3
Service: 1
The place was ratchet water all over the floor the bathrooms was dirty and the women that are working paid no attention to the front desk it took over 15 mins to take to order because they where arguing about Christmas presents smh I will never come here again
Atmosphere: 1
Food: 1
Service: 1
I ordered a large fry on the go. 5 dollars to find a hair in the food :(
Food: 1
Good service and usually fast
Atmosphere: 4
Food: 5
Service: 5
I really want to like this Jack in the Box because it’s one of the only fast food spots in the Burien area, especially late at night when options are slim. Unfortunately, nearly every visit leaves me feeling more frustrated than satisfied.The staff clearly seem overworked and under-resourced (you can tell they’re doing the best they can with short staffing and a constant rush), but that doesn’t excuse the consistent vibe that customers are an inconvenience. From the moment you walk in or pull up to the drive-thru, the energy feels cold. Eye contact is rare, greetings are mumbled (if they happen at all), and more than once I’ve been snapped at for asking simple questions like “Can you make sure there’s no cheese?” or “Is the grilled chicken sandwich ready yet?” It’s not outright hostility, but it’s enough to make you feel like you’re burdening them just by existing and placing an order.Food wait times are painfully slow, even when the lobby or drive-thru isn’t particularly busy. Ten to fifteen minutes for a couple of tacos and curly fries isn’t uncommon, and drive-thru orders frequently get backed up because it feels like only one or two people are juggling everything (cooking, bagging, cashier, etc.). Accuracy is hit-or-miss too: missing items, wrong customizations, cold fries, or soggy tacos happen more often than they should.The restaurant itself is usually clean enough, and the food, when it finally arrives and is correct, tastes like standard Jack in the Box fare (which is honestly why I keep coming back despite everything else). But the overall experience just wears you down. If there were another decent late-night option within a reasonable drive, I’d go there instead without hesitation. Bottom line: Convenient location, but come prepared for a long wait and service that ranges from indifferent to borderline rude. 3 stars because the food is edible and it’s open late; otherwise it’d be a 2-star review. Management really needs to address staffing and customer service training here.
Atmosphere: 2
Food: 3
Service: 3
Charges for online orders, doesn’t make them, and then claims they were taken. Manager and owner (if they even respond) will refuse to honor purchase and won’t actually make the food.
Atmosphere: 1
Food: 1
Service: 1
I just picked up my buttery smash jack burger... one of their $10.99 burgers. I just asked for no cheese. What I got was a totally dry plain burger that was not what I ordered! Then, now that I am home and my husband is done eating his burger. I have to get back in the car and go get this fixed! This sucks!!!
Atmosphere: 1
Just paid $4.80 for a large ice tea with hardly any ice in it. Price seems steep for a fountain drink that will be warm in 10 mins.
Food: 1
Service: 5
Waiting at the ordering screen for 10+ minutes, employees walking in and out of establishment and going to Bigfoot Java. Needs management on site
Atmosphere: 1
Food: 2
Service: 1
⭐️⭐️⭐️⭐️⭐️
I had a great experience at Jack in the Box. The food was fresh and tasted great, but what really stood out was the customer service. I went through the drive-through on Thursday night around 11:00pm, and the employee working was excellent—very attentive, repeated my order back clearly, and made sure everything was perfect before I left. That kind of service late at night is rare, and I really appreciated it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The customer service was impeccable and the the food was hot and fresh. The Hispanic male that handled our order just now at 11:30 pm on a Thursday.
Atmosphere: 5
Food: 5
Service: 5
Speaker doesn't work well apparently on both ends because I could barely here the worker and I had to repeat my order 4 times practically yelling it before the lady could get it then sat in 95 degree weather in my car for over 10 min for 2 items. I will not be going to this location anymore.
Atmosphere: 1
Food: 3
Service: 1
The usual.
Atmosphere: 2
Food: 3
Service: 3
I'm giving 1 star but if should be minus. 100 their should be another emoji because there were no stars here . Search I thought was warm and flat. The PlayStation like they were made in month old grease in the double burger was disgusting and cold I couldn't even eat one bite what is a waste of money I'll never come here again not a single Jack in the box on the planet.
I stood at the counter, no one acknowledged me, finally a lady asked do you need something, I said I'd like to order and she pointed to a kiosk, I walked right out.
Atmosphere: 1
Food: 1
Service: 1
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