I am a frequent customer at this Chick-fil-A location, but today’s experience was very disappointing. I ordered a bag of ice—just ice—and normally it is prepared when I pull up to the window. Instead, the bag had been sitting out and was already melting.
I politely requested a fresh bag. The team member at the window was very kind and attempted to get one, but her coworkers gave her noticeable attitude and insisted the melted bag was fine. We then sat at the window for several minutes while staff stood around without taking action.
I was ultimately asked to park and wait for a bag of ice, which felt unnecessary and unprofessional. I ended up sending my daughter inside to resolve it.
This experience was far below the standard I expect from Chick-fil-A. I hope this feedback helps improve service moving forward.
Atmosphere: 1
Service: 1
Jeff Chang
Relatively new location. Food is good and is same across the board for Chic Fil A - pretty solid. This location gets pretty busy during peak times, parking lot can be a bit difficult with the excessive line for the drive thru. At times the staff can appear to be lacking, possibly due to staffing. Overall pretty good experience, just plan to spend added time during peak hours.
Atmosphere: 3
Food: 4
Service: 3
Lisa Halvorsen
At 5pm on a Tuesday, the customer service was not good. Trying to get a single drink refill, standing at the front counter holding my cup with the lid off, staff rudely avoided eye contact and walked past me several times without even acknowledging me. Two employees went off shift while I stood there, along with two other people who were waiting for assistance. Six families came in, stood in line, ordered and sat down while I continued to wait for a single drink refill. The children working at the Covington restaurant act like they don't like their job and they're sick of dealing with customers. It was a disappointing experience and a far cry from the top-notch service we'd always attributed to Chick-fil-a --- until now.
Atmosphere: 4
Food: 5
Service: 1
Jaxson
I love there food and always fast 5 stars!!!
Atmosphere: 4
Food: 5
Service: 5
Dan Kain
Wow. The worse Chick-fil-A I've ever had. Such a disappointment. The deep fryer needs an oil change. The oil was so nasty today. Please change your oil when deep frying.
Not joking, I've never had this bad of quality before from this location. This is stuff I would expect from McDonald's.
Atmosphere: 2
Food: 1
Service: 4
Mary Davis
Love it for a quick meal on the move. They staff is great!
Atmosphere: 4
Food: 4
Service: 5
Sarah R
What great service in the drive thru. They have workers on the driveway who take your order, swipe your card and send you to the window to pick up your accurate order. So quick!
Can't complain, so I guess that makes it better than average.
Atmosphere: 3
Food: 3
Service: 5
BETH MCCLEERY
I LOVE their chicken noodle soup! But what I got last Wed was some sort of concoction that looked like it had been put into a blender! Everything was SHREDDED & it was thick and off-color..Yuck. i may never be able to order soup again.
Food: 1
William Satiacum (Big Will)
It was Awesome.. ‼️😃 Great Time With The Fam-Bam..
We had Chick-fil-A Covington cater our wedding after-party in Snoqualmie! This was out of their delivery range, but they went out of their way to make it happen. As we walked into the after party location, they were right behind us with the food and it was so fresh and warm still! Our guests loved having food after dancing and drinking, and it was the perfect comfort food to end the night! We truly are appreciative of you all for going above and beyond!!! Would highly recommend them for catering!
Atmosphere: 5
Food: 5
Service: 5
Shaina Williams
The customer service was a bit subpar- staff were approachable but not super warm and friendly. Other locations, staff and service go above and beyond while this one is more like going to a typical McDonald's. It appeared to be mostly teens. It was during dinnertime and someone was being trained on the register which may have affected service quality. My food arrived quickly. There was a hair on the tray of food but thankfully not on/in the food. I ordered the pretzel burger meal and it was delicious! Lemonade was perfect. I plan to go again and am hoping for friendlier service.
Atmosphere: 4
Food: 5
Service: 3
Aga Z.
Great location! Clean and welcoming! Those chicken nuggets are so good😊
Atmosphere: 5
Food: 5
Service: 5
MI COCINA MEXICANA
Not very happy with chick fil-A today I was in the drive through, some white girl was helping the car in front of me, then she got distracted taking to another employee instead of helping me, then another, 3 of them there, then I had to pull forward & still waiting for her to see me so I could wav her to follow me & take my order but didn’t happen, instead she started taking care of the car behind me…I got to the window & told them my issue, they said they would to her or them, I had no time to wait today & actually I had to eat the salad I ordered in my car but oh surprise! When i was about to do not No fork, no knife & no napkins🤦♀️
I am a frequent customer at this Chick-fil-A location, but today’s experience was very disappointing. I ordered a bag of ice—just ice—and normally it is prepared when I pull up to the window. Instead, the bag had been sitting out and was already melting.
I politely requested a fresh bag. The team member at the window was very kind and attempted to get one, but her coworkers gave her noticeable attitude and insisted the melted bag was fine. We then sat at the window for several minutes while staff stood around without taking action.
I was ultimately asked to park and wait for a bag of ice, which felt unnecessary and unprofessional. I ended up sending my daughter inside to resolve it.
This experience was far below the standard I expect from Chick-fil-A. I hope this feedback helps improve service moving forward.
Atmosphere: 1
Service: 1
Relatively new location. Food is good and is same across the board for Chic Fil A - pretty solid. This location gets pretty busy during peak times, parking lot can be a bit difficult with the excessive line for the drive thru. At times the staff can appear to be lacking, possibly due to staffing. Overall pretty good experience, just plan to spend added time during peak hours.
Atmosphere: 3
Food: 4
Service: 3
At 5pm on a Tuesday, the customer service was not good. Trying to get a single drink refill, standing at the front counter holding my cup with the lid off, staff rudely avoided eye contact and walked past me several times without even acknowledging me. Two employees went off shift while I stood there, along with two other people who were waiting for assistance. Six families came in, stood in line, ordered and sat down while I continued to wait for a single drink refill. The children working at the Covington restaurant act like they don't like their job and they're sick of dealing with customers. It was a disappointing experience and a far cry from the top-notch service we'd always attributed to Chick-fil-a --- until now.
Atmosphere: 4
Food: 5
Service: 1
I love there food and always fast 5 stars!!!
Atmosphere: 4
Food: 5
Service: 5
Wow. The worse Chick-fil-A I've ever had. Such a disappointment. The deep fryer needs an oil change. The oil was so nasty today. Please change your oil when deep frying.
Not joking, I've never had this bad of quality before from this location. This is stuff I would expect from McDonald's.
Atmosphere: 2
Food: 1
Service: 4
Love it for a quick meal on the move. They staff is great!
Atmosphere: 4
Food: 4
Service: 5
What great service in the drive thru. They have workers on the driveway who take your order, swipe your card and send you to the window to pick up your accurate order. So quick!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Waffle, Chick-Fil-A Deluxe Sandwich
Can't complain, so I guess that makes it better than average.
Atmosphere: 3
Food: 3
Service: 5
I LOVE their chicken noodle soup! But what I got last Wed was some sort of concoction that looked like it had been put into a blender! Everything was SHREDDED & it was thick and off-color..Yuck. i may never be able to order soup again.
Food: 1
It was Awesome.. ‼️😃
Great Time With The Fam-Bam..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We had Chick-fil-A Covington cater our wedding after-party in Snoqualmie! This was out of their delivery range, but they went out of their way to make it happen. As we walked into the after party location, they were right behind us with the food and it was so fresh and warm still! Our guests loved having food after dancing and drinking, and it was the perfect comfort food to end the night! We truly are appreciative of you all for going above and beyond!!! Would highly recommend them for catering!
Atmosphere: 5
Food: 5
Service: 5
The customer service was a bit subpar- staff were approachable but not super warm and friendly. Other locations, staff and service go above and beyond while this one is more like going to a typical McDonald's. It appeared to be mostly teens. It was during dinnertime and someone was being trained on the register which may have affected service quality.
My food arrived quickly. There was a hair on the tray of food but thankfully not on/in the food.
I ordered the pretzel burger meal and it was delicious! Lemonade was perfect. I plan to go again and am hoping for friendlier service.
Atmosphere: 4
Food: 5
Service: 3
Great location! Clean and welcoming! Those chicken nuggets are so good😊
Atmosphere: 5
Food: 5
Service: 5
Not very happy with chick fil-A today
I was in the drive through, some white girl was helping the car in front of me, then she got distracted taking to another employee instead of helping me, then another, 3 of them there, then I had to pull forward & still waiting for her to see me so I could wav her to follow me & take my order but didn’t happen, instead she started taking care of the car behind me…I got to the window & told them my issue, they said they would to her or them, I had no time to wait today & actually I had to eat the salad I ordered in my car but oh surprise! When i was about to do not No fork, no knife & no napkins🤦♀️
Atmosphere: 1
Food: 1
Service: 1
Fast and efficient, service was great
Atmosphere: 5
Food: 5
Service: 5
Loading...