Puerto Vallarta Family Mexican Restaurant

Happy hour all day Sunday 🙌

Atmosphere: 4

Food: 4

Service: 5

I was really disappointed with my visit to this Mexican restaurant. The food was bland and didn’t taste fresh — my tacos were cold and the meat was dry. The service was also very slow, even though the restaurant wasn’t busy. When we asked for help, the staff didn’t seem very friendly or interested. For the price, I expected much better quality and service. I won’t be coming back.

Atmosphere: 2

Food: 1

Service: 1

Great food

Atmosphere: 5

Food: 5

Service: 5

We had a large party here of about 40 people and the staff was great. When I called to book our party, the person I spoke to was very helpful and friendly. I had to call a second time to increase our reservation size and the second person I spoke to was also helpful and friendly. When our large group arrived they seated us within a few minutes. The service was fast and they managed to get all 40 people served in a very reasonable amount of time. The portions are huge and everything was very tasty. I only heard good experiences from everyone who attended.

Atmosphere: 4

Food: 4

Service: 5

We went to Puerta Vallarta in Covington on September 3rd for dinner and had Carlos as our waiter. The food was good, the decorations inside the building are so fun and beautiful. The service was slow but there was about 4-5 tables and just Carlos and his (amazing) hostess there.

It was difficult to flag him down and waited awhile to order. When ordering, we asked for nachos as an appetizer and the rest of the food after but it all came at once.

At the end, we were needing to go and did not want to wait for awhile again. So we went to leave and I found the hostess and gave her $100 with the $71.74 bill asking to pay. She took it and went to find Carlos. He cashed me out and I tipped him $12. We went outside and said goodbyes. When I was in the car I realized I only had $6 in my hands when it should have been $16. He did not give me $10 in my change. I should have checked my change better.

We’ve always gone to this location as a family. I’m disappointed in how my money was handled, perhaps he assumed I’d just walk out without tipping or miscounted and perhaps there was $10 extra in the register at the end of the day. I hope it was the latter but please be sure to check your change when you pay.

Atmosphere: 4

Food: 5

Service: 1

No service. Sat for 15-20 minutes. Had chips and salsa no water. Another couple that just sat down that came in got serviced before coming to our table. No explanation, restaurant was not busy. Afterwards the waitress came to our table but told her the couple came after us she served first so we left. Not very good customer service!

Livvy was a great hostess. Food was delish, tamale and chicken fajitas. We will be back.

Atmosphere: 5

Food: 5

Service: 5

Always had a good meal here

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fajita Combination, Fajita Burrito, Steak Fajitas

Love the authenticity and art work

Atmosphere: 5

Food: 4

Service: 5

The server didn’t really come by to check on us. The food was good. The atmosphere is good they have a lot of paintings. And it fits with the vibe.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Fresh Tableside Guacamole, Burrito

Prices on website are extremely deceiving, as in actual prices are much higher on restaurant menu.
Ordered takeout (with coupon), received a call informing me they are out of one of our requested beverages so I changed it.
Get there to pick up order and they do not have lids to cover the 2 beverages of which were a requirement to use coupon. I WILL NOT TRAVEL ALONE WITHOUT BEVERAGES CONTAINED.
I requested the beverages be taken off the coupon requirement since we already had to change our beverage choice and the response was negative as my husband’s request to speak with manager was denied due to the manager on-duty did not speak English.
Get home with food and the small bag of chips was LESS THAN HALF (½) FULL!
When we have dined in, more times than not, they are out of the beer(s) we like.
IS THE COVINGTON LOCATION GOING OUT OF BUSINESS????

Service: 1

My husband and I got the fajitas for two at the location in Covington. The fajitas had a strange smell and tasted horrible.

Something was off with the tortillas and the rice. Compared to other locations this one wasn't as good.

Our service was good but good was not. Chips tasted stale, pop served warm, and food was greasy.

Best service and Mexican food combo I’ve had in a long time!