They purposely kept the car in front of us there until after they closed so that we couldn’t order even though we had been sitting in line for quite some time. Then they came out and walked past that car to tell us to leave.
Atmosphere: 1
Food: 1
Service: 1
Bruce Forest
The ladies are fantastic
Atmosphere: 5
Food: 5
Service: 5
Alina Bas
Expensive and they don't layer the whip👎
Ross Rifenberick
Drinks are usually always good. Only gave 4* on service and atmosphere due to it's a drive up coffee shop with no inside area and you can tell when people are in training/new and sometimes can get a little overwhelmed by the system or making the drinks. Always have a smile when they come up to give the drinks tho~
The drink I received was made well and had no complaints on it. However, the customer service here was terrible, no how are you, hello, what can I get for you. The worker was very rude handing my order and seemed annoyed that I asked for a pup cup. Definitely not coming here again.
John Hussey
Great concept. The coffee was very good but not exceptional.
They have a very wide range of beverages
ŔÒMÈÒ TM
Graviti Des Moines. My favorite coffee shop! This place makes the best coffee, and the staff are the nicest and friendliest!
Andrea Graving
I came here yesterday with my niece to grab 2 Coffees and a cake pop and did not receive that. I received my two copies but not the cake pop I tried to call the place and you cannot get a hold of anybody. It just gives you a Busy signal super annoying they should have somebody that you should be able to contact to make complaints. Definitely will not recommend.
Overall this location was good also they just did not seem like they were interested in trying to help somebody is almost like an air of the standoffish when you pull up. Drinks were still good
Atmosphere: 5
Food: 5
Service: 4
Rachel
This was one of my go to coffee stands. The mid day/evening staff is great. I have a couple favorite baristas there who know me and make my drink with love & perfection! This morning I put an online order through their app, I love this feature since it’s great with time management for work. I arrived when the app said my order was ready about 15 mins later. There was a Tesla parked out front. It looked like there was nobody on site (even though all lights and everything was on) after waiting for about 20 mins, I knocked on the window to get somebody’s attention, nobody answered. (By the way this is way past their opening time). I would usually leave in this case but I was so frustrated because I already placed and PAID for this coffee through the app and it should’ve been ready by the time I got there. Instead, I got there and waited over 25 mins for them to even make my order.
Finally, a girl in a Lexus pulled up and 2 girls arrived. They didn’t acknowledge me, apologize or say anything to me regarding the situation. Instead they made my drink with an attitude and ugly demeanor…. They didn’t even make the drink the way I ordered it through the app..
Atmosphere: 1
Food: 1
Service: 1
Koda Durbin
We had gone to a different shop(Aunties coffee something) for coffee and they messed up our Orders like gave the opposite of what we had order BUT the girls from Gravity were so sweet and gave us half off even tho they weren't the ones who ruined our first cups of coffee such amazing customer service
Atmosphere: 5
Food: 5
Service: 5
Derek Forbush
7pm Sunday night and nobody in sight (except catching a glimpse of a hand when pulling up). (Sign says open till 8.) The girl was inside hiding. After visiting both drive thrus and standing at the walk up door for 5 minutes ringing the bell, the worker told us that the system was down and couldn't process payments. By this time, someone else was waiting on the other side. Absolutely horrendous service—even if the system was truly down, she should have been doing her job and telling people outright. Would give 0 stars if possible.
Service: 1
Jessica Summerton-Moore
Longest I’ve ever waited for a drive through just for mediocre coffee.
They purposely kept the car in front of us there until after they closed so that we couldn’t order even though we had been sitting in line for quite some time. Then they came out and walked past that car to tell us to leave.
Atmosphere: 1
Food: 1
Service: 1
The ladies are fantastic
Atmosphere: 5
Food: 5
Service: 5
Expensive and they don't layer the whip👎
Drinks are usually always good. Only gave 4* on service and atmosphere due to it's a drive up coffee shop with no inside area and you can tell when people are in training/new and sometimes can get a little overwhelmed by the system or making the drinks. Always have a smile when they come up to give the drinks tho~
Love the drinks
I love GC
The drink I received was made well and had no complaints on it. However, the customer service here was terrible, no how are you, hello, what can I get for you. The worker was very rude handing my order and seemed annoyed that I asked for a pup cup. Definitely not coming here again.
Great concept. The coffee was very good but not exceptional.
They have a very wide range of beverages
Graviti Des Moines. My favorite coffee shop! This place makes the best coffee, and the staff are the nicest and friendliest!
I came here yesterday with my niece to grab 2 Coffees and a cake pop and did not receive that. I received my two copies but not the cake pop I tried to call the place and you cannot get a hold of anybody. It just gives you a Busy signal super annoying they should have somebody that you should be able to contact to make complaints. Definitely will not recommend.
Restaurantji Recommends
Overall this location was good also they just did not seem like they were interested in trying to help somebody is almost like an air of the standoffish when you pull up. Drinks were still good
Atmosphere: 5
Food: 5
Service: 4
This was one of my go to coffee stands. The mid day/evening staff is great. I have a couple favorite baristas there who know me and make my drink with love & perfection!
This morning I put an online order through their app, I love this feature since it’s great with time management for work. I arrived when the app said my order was ready about 15 mins later. There was a Tesla parked out front. It looked like there was nobody on site (even though all lights and everything was on) after waiting for about 20 mins, I knocked on the window to get somebody’s attention, nobody answered. (By the way this is way past their opening time). I would usually leave in this case but I was so frustrated because I already placed and PAID for this coffee through the app and it should’ve been ready by the time I got there. Instead, I got there and waited over 25 mins for them to even make my order.
Finally, a girl in a Lexus pulled up and 2 girls arrived. They didn’t acknowledge me, apologize or say anything to me regarding the situation. Instead they made my drink with an attitude and ugly demeanor…. They didn’t even make the drink the way I ordered it through the app..
Atmosphere: 1
Food: 1
Service: 1
We had gone to a different shop(Aunties coffee something) for coffee and they messed up our Orders like gave the opposite of what we had order BUT the girls from Gravity were so sweet and gave us half off even tho they weren't the ones who ruined our first cups of coffee such amazing customer service
Atmosphere: 5
Food: 5
Service: 5
7pm Sunday night and nobody in sight (except catching a glimpse of a hand when pulling up). (Sign says open till 8.) The girl was inside hiding. After visiting both drive thrus and standing at the walk up door for 5 minutes ringing the bell, the worker told us that the system was down and couldn't process payments. By this time, someone else was waiting on the other side. Absolutely horrendous service—even if the system was truly down, she should have been doing her job and telling people outright. Would give 0 stars if possible.
Service: 1
Longest I’ve ever waited for a drive through just for mediocre coffee.
Food: 3
Service: 1
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