Jack in the Box
1810 S 272nd St, Des Moines
(253) 941-5958
Recent Reviews
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Very bad. Very slow. The staff was rude and unhelpful. Won’t come to this jack in a the box any more.
Atmosphere: 1
Food: 3
Service: 1
I tried to order the 2.99 chicken breast (ordering the grilled chicken sandwich just the patty) at 130 PM on 11/4/2025. The person working the drive through at that time stated that the location could no longer sell the chicken patty by itself. She stated that the new policy was to order a full sandwich in order to get the patty by itself. When I challenged this she changed her statement to a claim that the location was all out of grilled chicken sandwiches. On a previous visit when I had made this order, the same employee had tried to state that they could no longer sell the chicken breast al la carte, however by repeatedly asking for the order she eventually filled it this way. It is worth noting she stated that the locations owner had made this policy change. I have never had this issue at any other Jack in the Box location.
Very rude customer service cussed me and my 1 year old child out. Close the door to the lobby very early. I come to the Jack-in-the-Box all the time. I’m very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Not actually open 24 hours.
Really bad customer service and very disrespectful and gave too much attitude
Atmosphere: 1
Food: 1
Service: 1
I love my burger there
Atmosphere: 5
Food: 5
Service: 5
Today was good
Food: 5
Service: 5
Food arrived as ordered.
These guys were not ready to go at 6 am. The doors were locked, the lights were off, and there were balloons all over the floor.
Atmosphere: 2
Food: 4
Service: 2
Meat taste like it’s gone bad. Low quality for high price
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
The employee working the drive-thru was extremely rude and dismissive. He abruptly asked if I was DoorDash and told me to come inside. Once I told him I wasn't door dash, he started yelling about how they were short-staffed and that I’d be waiting a long time—without even giving me a chance to say a word. This happened around 10:45 PM. There was absolutely no customer service, just attitude. If I could give zero stars, I would.
Date: April 14th
Time: 10:45 PM
Just bought a surpreme croissant and as soon I went to take a bite I noticed mold on the bread. Tried to call and speak to someone but after 5 attempts, nobody answered. Which is strange because there was a full staff before I pulled off. Also, I spent $16 on a meal that they hardly ever get correct. I will not be returning.
The are too expensive over charge me the lady didn’t understand what I need bad experience .
I visit this Jack in the Box more than I should, but it's very conveniently located for me, and I have a weakness for bacon Swiss buttery smashed Jack's, drenched in ranch. One thing I can say about this location is they won't hesitate to give extra sauce if you ask. Most places are stingy and charge for each extra, but here you can regularly get 3-5 for free, so that's a plus. The food is good, what you expect from Jack in the Box, but not especially great. You're gonna pay about as much as you would at a more sit-down burger place and, frankly, it's not gonna be as good. But still, the service is quick, the staff are polite(at least when I've gone) and as I said, it's conveniently located for me, right off the A Line.
Are you kidding me. who doesn't love Uncle Jack 👍🏼 always all around good service and food
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