We go to this location pretty often, but recently there's been a shift in quality of the preparation of drinks. Not only did they make one of our drinks incorrectly in our last visit despite the order being taken correctly, they also absolutely crammed ice into our iced coffee. Was gone in three sips. Please don't rip us off like this in the future. I paid $5 and wanted coffee, not ice.
R BA
I understand that mobile orders need a few minutes to make. I pulled up to drive thru and was told I needed to give at least 5 minutes or so for mobile orders. There was no one else in the drive thru. 1 drink and 1 pastry was ordered. Even if I had placed an order right when I pulled up to the intercom, it always took the same amount of time the mobile order took to make since I didn’t even wait that long both times. And when I get there, I was not expecting it to be ready anyways. I was very aware I had placed the order literally less than 2 minutes before I pulled up to the intercom. I found it rude and unnecessary to repeat that they need more time. Happened twice. Other baristas usually say, “we’re working on it” as opposed to”we require more time to make your order.” I get the impression that they’re just annoyed.
iris Denmon
I stop here everytime I come up to Tacoma
Atmosphere: 5
Food: 5
Service: 5
Gerald F Clement Jr
A favorite road stop.
Atmosphere: 5
Food: 5
Service: 5
Cara “Barista01”
I’ll start by saying I’m a former Starbucks Partner so I know the intricacies of working behind the counter. That said, I go to this location once or twice a week. I wasn’t going to post a review since this is my preferred store but the last three times I have been in, I’ve been ignored behind the counter. This morning, there were at least five partners behind the counter and no one came to take my order for several minutes. The previous time I waited almost ten minutes. You don’t need five partners working behind the counter and no one stepping up to take an order. I will say, one young man behind the counter-working in the drive through, looked at me and asked if I had been helped, and when I said no, he kindly said someone would help me. He wasn’t even assigned to the main floor and was the only one who had the decency to greet me- and if he hadn’t, I probably would have waited even longer.
I don’t understand how you can have so many partners and ignore customers. I worked at the original Starbucks store when it was still in the building across the way. I also worked at a drive thru store, and I would never ignore a customer and let them wait over five minutes to be attended to. Hopefully it will get better but it’s starting to become a trend.
Service: 1
Steven Rodriguez
This Starbucks location truly shines! From the moment I stepped inside, I was greeted by a warm, inviting atmosphere. The baristas were incredibly friendly and efficient, handling a steady stream of customers with impressive speed and genuine smiles. My latte was crafted to perfection—rich, creamy, and precisely the right temperature, with beautiful latte art that showed their attention to detail. What really sets this Starbucks apart, though, is the overall vibe. It's clean, well-lit, and the background music is just loud enough to be enjoyable without being intrusive, making it ideal for both quick pick-ups and extended work sessions. They even had a few cozy armchairs that were perfect for unwinding. The speed of service, even during a busy morning rush, was commendable. It’s clear the team here takes pride in their work and genuinely cares about the customer experience. This is definitely my new go-to spot for my daily caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
A
Served people who came in after is before us and we had been waiting a while.
Atmosphere: 4
Food: 1
Service: 1
Kori Nishiguchi
Ginger was so friendly and made me the best coffee! Do recommend
Atmosphere: 5
Food: 5
Service: 5
Taralyn Meloni
Doors and drive thru not open at 5:20AM even though business hours say they are open at 4:30AM. Mobile app not open either.
Tommy Hepner
Starbucks, very consistent around the world. Great product and convenient.
This is by far one if the best locations I have visited in awhile. The employees care and very obviously enjoy their job and they always make my drink just right. Thank you.
Bantjh2o
Great staff. Unfortunately, my drink hasn’t been made correctly twice
Anonymous
Easy ordering and always great!
Tamara Hakala
They cannot get a drink from their holiday menu correct 1 out of 5 tries they got it right. Peppermint white cocoa. What you get is hot chocolate with peppermint or a white mocha with peppermint. And let's talk about drive though. If they have a big order in store, they'll make you in the drive-through wait. We meaning all the vehicles that are trapped in the drive- though, we waited 15-20 minutes. This has happened a couple times in the last few weeks.
James Prutzman
Drinks are always on point if u order in the app or drive thu. But don't expect service if u walk in to order. Had 4 to 5 people working, and i was standing their for 4 minutes, and no one acknowledged me... when I was there. The cashier never made eye contact with me and struggled counting change out of her til. I am never going back to this Starbucks again for that reason.
We go to this location pretty often, but recently there's been a shift in quality of the preparation of drinks. Not only did they make one of our drinks incorrectly in our last visit despite the order being taken correctly, they also absolutely crammed ice into our iced coffee. Was gone in three sips. Please don't rip us off like this in the future. I paid $5 and wanted coffee, not ice.
I understand that mobile orders need a few minutes to make. I pulled up to drive thru and was told I needed to give at least 5 minutes or so for mobile orders. There was no one else in the drive thru. 1 drink and 1 pastry was ordered. Even if I had placed an order right when I pulled up to the intercom, it always took the same amount of time the mobile order took to make since I didn’t even wait that long both times.
And when I get there, I was not expecting it to be ready anyways. I was very aware I had placed the order literally less than 2 minutes before I pulled up to the intercom. I found it rude and unnecessary to repeat that they need more time. Happened twice. Other baristas usually say, “we’re working on it” as opposed to”we require more time to make your order.” I get the impression that they’re just annoyed.
I stop here everytime I come up to Tacoma
Atmosphere: 5
Food: 5
Service: 5
A favorite road stop.
Atmosphere: 5
Food: 5
Service: 5
I’ll start by saying I’m a former Starbucks Partner so I know the intricacies of working behind the counter. That said, I go to this location once or twice a week. I wasn’t going to post a review since this is my preferred store but the last three times I have been in, I’ve been ignored behind the counter. This morning, there were at least five partners behind the counter and no one came to take my order for several minutes. The previous time I waited almost ten minutes. You don’t need five partners working behind the counter and no one stepping up to take an order. I will say, one young man behind the counter-working in the drive through, looked at me and asked if I had been helped, and when I said no, he kindly said someone would help me. He wasn’t even assigned to the main floor and was the only one who had the decency to greet me- and if he hadn’t, I probably would have waited even longer.
I don’t understand how you can have so many partners and ignore customers. I worked at the original Starbucks store when it was still in the building across the way. I also worked at a drive thru store, and I would never ignore a customer and let them wait over five minutes to be attended to. Hopefully it will get better but it’s starting to become a trend.
Service: 1
This Starbucks location truly shines! From the moment I stepped inside, I was greeted by a warm, inviting atmosphere. The baristas were incredibly friendly and efficient, handling a steady stream of customers with impressive speed and genuine smiles. My latte was crafted to perfection—rich, creamy, and precisely the right temperature, with beautiful latte art that showed their attention to detail.
What really sets this Starbucks apart, though, is the overall vibe. It's clean, well-lit, and the background music is just loud enough to be enjoyable without being intrusive, making it ideal for both quick pick-ups and extended work sessions. They even had a few cozy armchairs that were perfect for unwinding. The speed of service, even during a busy morning rush, was commendable. It’s clear the team here takes pride in their work and genuinely cares about the customer experience. This is definitely my new go-to spot for my daily caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
Served people who came in after is before us and we had been waiting a while.
Atmosphere: 4
Food: 1
Service: 1
Ginger was so friendly and made me the best coffee! Do recommend
Atmosphere: 5
Food: 5
Service: 5
Doors and drive thru not open at 5:20AM even though business hours say they are open at 4:30AM. Mobile app not open either.
Starbucks, very consistent around the world. Great product and convenient.
Restaurantji Recommends
This is by far one if the best locations I have visited in awhile. The employees care and very obviously enjoy their job and they always make my drink just right. Thank you.
Great staff. Unfortunately, my drink hasn’t been made correctly twice
Easy ordering and always great!
They cannot get a drink from their holiday menu correct 1 out of 5 tries they got it right. Peppermint white cocoa. What you get is hot chocolate with peppermint or a white mocha with peppermint. And let's talk about drive though. If they have a big order in store, they'll make you in the drive-through wait. We meaning all the vehicles that are trapped in the drive- though, we waited 15-20 minutes. This has happened a couple times in the last few weeks.
Drinks are always on point if u order in the app or drive thu. But don't expect service if u walk in to order. Had 4 to 5 people working, and i was standing their for 4 minutes, and no one acknowledged me... when I was there. The cashier never made eye contact with me and struggled counting change out of her til. I am never going back to this Starbucks again for that reason.
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