Papa Murphy's | Take 'N' Bake Pizza

I placed an order with this location for one gluten free pizza for myself (I have a gluten intolerance) and a non gf pizza for my partner.

This was after I had tried to place the same order at the Lake Forest Park location. the LFP location called me to let me know they were out of gluten free crust, and that they'd refund the order for me (as of this writing they have not, I will review their location separately).

This Edmonds location did not call me, but informed me that they did not have any gluten free crust when I came to pick the order up. They also told me they would refund the order then next day as well as call me.

They also have yet to refund the order or contact me, and it's been about a week and a half since. I have tried to go through Papa Murphy's online support, who assured me they would get the stores to refund me in 3-5 business days, I have yet to receive a refund or contact.

The food here is fine and I don't blame the location for running out of something, but I absolutely will not order again knowing that it's so hard to get refunded in the event that there's something wrong with the order.

UPDATE: I did finally receive a refund from the store as well as a text from one of the staff apologizing. Glad to see this resolved.

Atmosphere: 3

Food: 3

Service: 3

Good all around

Atmosphere: 4

Food: 4

Service: 4

Pizza was on time, the taste was excellent. It baked up perfectly.

Atmosphere: 5

Food: 5

Service: 5

Staff is always fast friendly and helpful
This is historically a very busy day for them and they were efficient and prepared

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Scratch-Made 5-Cheese Bread

The guy who works at night is super rude unfriendly and stoned. I walked in while he was sitting be on the curb out front of the door smoking weed. Next time I will be going out of my way to use Mountlake Terrace, or Lake Forest Park. One time they didn't have any cheese topping, didn't tell me in advance, wasn't smart enough to even throw some mozzarella on top. Another, after waiting 10 minutes, he said they only have a couple medium sized thin crusts pizzas, and were reserved for online orders. He wasn't speaking, or helping a customer while I was waiting to be helped. Terrible.

Atmosphere: 1

Food: 1

Service: 1

Great, hard working staff

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Bacon Artichoke, Herb Chicken Mediterranean Pizza Baking Required

order on the website, schedule the time you want to pick it up. its always waiting and ready

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Herb Chicken Mediterranean Pizza Baking Required

Parking: Large parking area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Papa's All Meat Pizza, Pepperoni & Mozzarella Calzone, Hawaiian Pizza, Garden Salad, Scratch-Made 5-Cheese Bread, Murphy's Combo Pizza, Pan Pizza, Cowboy

Cowboy pizza with added green peppers, and a large 2 topping. Staff was friendly and fast. Pizza was delicious.

Atmosphere: 5

Food: 5

Service: 5

Michelle is awesome. Busy being she's working by herself but did a great job.

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Herb Chicken Mediterranean Pizza Baking Required

Michelle was very professional and made a great pie. Listened and made my order exactly as requested.

Atmosphere: 5

Food: 5

Service: 5

The Edmonds , Wa manager was super rude and refused to help me order online for the current bogo deal. I walked out…oh well I missed the cardboard crust and chintsy toppings.

Atmosphere: 1

Food: 1

Service: 1

This location never answers their phone. It’s super annoying.

Atmosphere: 2

Food: 3

Service: 1

Worst experience ever. I ordered a pizza that clearly didn’t call for bacon but the guy making it purposefully put it on there . When I went back he had the audacity to say oh sundried tomatoes look like bacon . What made the experience worse was the manager Zara didn’t even apologize.

Atmosphere: 1

Food: 1

Service: 1

Even though we ordered several hours early for curbside pickup and then sat in our car waiting we eventually went in and the lady tried to give us most of our order, which was only 4 items, without acknowledging that we were missing food. Then seemed inconvenienced when she had to make our food that we had already paid for. Our food looked tossed together and like it was less than compared to other papa Murphys we've been to.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Calzones with Dipping Sauce, Chicken Garlic Calzone