Love to bring my daughter here for an after school snack, but the lady at the front desk is entirely rude, every single time. Also the price of the cookie pizza listed 19.99 and she charged us 22.99. Refused to honor the price listed on the box. As a regular customer some kindness goes a long away. As well as up charging is entirely unacceptable.
Atmosphere: 3
Food: 5
Service: 1
Danielle
Great ice cream shop! This location is Open later than the other ice cream shops! Staff is always kind and friendly! Tons of flavors, toppings and different things to choose from like milkshakes, sundaes etc ! Everything is delicious! Clean environment! Decent prices ! Polar pizzas are delicious! Highly recommend! Parking lot is big but shared with a lot of other businesses
Atmosphere: 5
Food: 5
Service: 5
Ann Franklin
Alyssa is amazing! I've never had so much fun just getting ice cream.
Atmosphere: 5
Food: 5
Service: 5
Samantha Umbaugh
They were very fast and friendly even really late at night. You have the best ice cream. It reminded me of when my dad would take me as a kid. Thanks again. Service with a smile.
Arlehja Atkins
Very nice, lots of flavors! Tastes great too!?
Jennifer Davis
If I was a secret shopper, wow!Greeted ✔️Very dirty floor/establishmentChairs up on tables - clearly a sign not to stay to eat, so you ice cream doesn't melt on you on a hot day!No public restrooms in an establishment for the public (which I've used before since it's been shut down, so dependant on worker.. clearly)I left and came back even after using the restroom elsewhere and I was disappointed at best. I ordered a large shake for $9 and some change out the door. What I got was a large $9 chocolate milk. She made it a med size, then tried to correct it with milk in the blender to top off my shake with. Would greatly recommend getting your ice cream somewhere else.
Shane Lucey
Hit or miss at this location. The generosity of the scoop certainly seems to depend on which person is working the counter. The last time I went here the worker had all the chairs set up on the tables and discouraged us from sitting down because it was 45 minutes before closing hours. They also gave me the wrong birthday cake for my kids’ birthday (luckily I noticed and made sure it was corrected).There have been occasions where I have had great customer service and value for my scoop. It is just a bit of a gamble at this location. Docking off a star since they refuse to have a restroom available for paying customers.
lynzie caldwell
Will not allow patrons to use the restroom….. this means NO ONE is washing their hands! Disgusting! Not to mention there isn’t another option if you have to use the facilities! Any business, but especially a restaurant, that will not allow patrons to use the restroom should be shut down! This is unacceptable!
Philip Spagnoli
Worst service ever. Forgets orders. And doesn't answer the phone. They are horrible. Go to the mill creek location Instead.
Vanessa B (Watching Seattle Crumble)
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience.Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted.Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Variety of flavors, really good and friendly staff
V “Watching Seattle Crumble” B
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience. Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted. Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Gaurav Jindal
Nice variety and good customer service.
tommy yang
Hope you guys get some common sense because we got a cake with white background and white lettering
V B
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience.Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted.Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Love to bring my daughter here for an after school snack, but the lady at the front desk is entirely rude, every single time.
Also the price of the cookie pizza listed 19.99 and she charged us 22.99. Refused to honor the price listed on the box. As a regular customer some kindness goes a long away. As well as up charging is entirely unacceptable.
Atmosphere: 3
Food: 5
Service: 1
Great ice cream shop! This location is Open later than the other ice cream shops! Staff is always kind and friendly! Tons of flavors, toppings and different things to choose from like milkshakes, sundaes etc ! Everything is delicious! Clean environment! Decent prices ! Polar pizzas are delicious! Highly recommend! Parking lot is big but shared with a lot of other businesses
Atmosphere: 5
Food: 5
Service: 5
Alyssa is amazing! I've never had so much fun just getting ice cream.
Atmosphere: 5
Food: 5
Service: 5
They were very fast and friendly even really late at night. You have the best ice cream. It reminded me of when my dad would take me as a kid. Thanks again. Service with a smile.
Very nice, lots of flavors! Tastes great too!?
If I was a secret shopper, wow!Greeted ✔️Very dirty floor/establishmentChairs up on tables - clearly a sign not to stay to eat, so you ice cream doesn't melt on you on a hot day!No public restrooms in an establishment for the public (which I've used before since it's been shut down, so dependant on worker.. clearly)I left and came back even after using the restroom elsewhere and I was disappointed at best. I ordered a large shake for $9 and some change out the door. What I got was a large $9 chocolate milk. She made it a med size, then tried to correct it with milk in the blender to top off my shake with. Would greatly recommend getting your ice cream somewhere else.
Hit or miss at this location. The generosity of the scoop certainly seems to depend on which person is working the counter. The last time I went here the worker had all the chairs set up on the tables and discouraged us from sitting down because it was 45 minutes before closing hours. They also gave me the wrong birthday cake for my kids’ birthday (luckily I noticed and made sure it was corrected).There have been occasions where I have had great customer service and value for my scoop. It is just a bit of a gamble at this location. Docking off a star since they refuse to have a restroom available for paying customers.
Will not allow patrons to use the restroom….. this means NO ONE is washing their hands! Disgusting! Not to mention there isn’t another option if you have to use the facilities! Any business, but especially a restaurant, that will not allow patrons to use the restroom should be shut down! This is unacceptable!
Worst service ever. Forgets orders. And doesn't answer the phone. They are horrible. Go to the mill creek location Instead.
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience.Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted.Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Restaurantji Recommends
Variety of flavors, really good and friendly staff
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience.
Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted.
Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Nice variety and good customer service.
Hope you guys get some common sense because we got a cake with white background and white lettering
So I will not be going back to this location anytime soon! Let's stay with their customer service, it's not there! 2 people working, 1 customer being helped when myself, Husbsnd and son went in to get cones. We were not greeted by either employee and waited 5 min. to be helped. the girl said nothing just stood there looking at me like I'm supposed to read her mind or something?! I asked her if she was ready, it was super weird and extremely awkward! neither employee ever said a word other then the total, or was a very strange experience.Send thing, I'm pretty sure not all the I've cream was as cold as it should be, quite a few looked very soft and melted.Because of this we're sticking with Cold Stone, I wouldn't recommend this specific location, it was like the twilight zone!!
Loading...