I went to the Burger King at 9803 19th Ave in Everett, WA on Thursday, July 31, 2025. I ordered the Whopper Jr BBQ Brisket Burger combo, regular size, with heavy pickles, and a lemonade. I was asked if l wanted sauce. I said tarter sauce, ketchup, and ranch. I get up to the window, pay for my food, and check the bag. No sauce. I ask for the tarter sauce. The employee states that he put the tarter sauce on the Burger. I told the employee I wanted the sauce for my fries. He offered to remake the Burger. On the request of the employee, I handed my order back through the window. I was told to pull around front. I did. I waited for 5 minutes, longer than it took to make my original order. I met the employee at the front door. I looked in the bag, pulled out a fry, and noticed they were cold, so I went up to the counter and asked for new fries. I received fries from the basket, already sitting in the warming tray. I drove home, it took 40 minutes in traffic. When I pulled out my Burger, I noticed it was a Whopper Jr with cheese. It was also sloppily made. Heavy pickles also apparently means three. I also received one sauce, ranch. I called the restaurant. The employee who talked to me gave me the order number and ID. She couldn't reimburse my credit card or issue a gift card. They could only remake the Burger. I wasn't driving another hour and a half. I looked up Burger King to get a corporate number or customer service. I couldn't find anything. I did find a website that allows you to input your information and someone will contact you. A Burger King employee, Jessica, did contact me. Over multiple emails, I told Jessica what happened. I provided the location address and phone number, my order, order number and ID, how I purchased, and a screenshot of the transaction from my bank app. I didn't have the receipt, as the original employee who helped me did not put it in the bag or hand it to me. After all that, I was told that they couldn't help me, but they have forwarded my experience to the franchisee owner and management team. I don't feel like the employees at the restaurant in Everett cared about their customers and it doesn't seem like corporate does either. I included the two pictures I took of my Burger. Does that look appetizing? No, it does not. That is the remade Burger, which ended up being a Whopper Jr. I used to love Burger King. Now it is overpriced and the quality and customer service are in the toilet.
Atmosphere: 1
Food: 1
Service: 1
Peggy Montgomery
Quick and Happy people
Atmosphere: 5
Food: 5
Service: 5
- Collette
Impossible burger is the way of you are veggie.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Impossible Whopper
Tonya Kovach
Just went thru the drive thru and ordered a sausage and cheese croissant meal and got to work and realized it wasn’t what I ordered instead it’s egg and bacon croissant no cheese. Very disappointed when I paid 9.44 to throw my food out!
Atmosphere: 1
Food: 1
Service: 1
Jess “JessSongbird” WhitleyAbernathy
Door slam and the latina was rude bad customer service
Matt Cox
It’s Burger King. Food is fine, but fast food is too expensive these days for what it is. Anyway, not this location’s fault.
This location is clean and I’ve always gotten the service I expect. Nothing more, nothing less.
Atmosphere: 3
Food: 3
Service: 4
Josh Weiss
Is what what it is you know if you going here ask for off the grille they should make it fresh... key tip
Atmosphere: 3
Food: 3
Service: 3
Chris Smith
They got better 👍
Atmosphere: 5
Food: 5
Service: 5
Tonetta “Toniee” Kelly
Went through drive through. The food is usually good, but today, the bread on the junior whooper, appeared and tasted dried out.
Food: 3
Service: 5
Alexander
They sold me a triple whopper with really dry meat. And won’t refund me
I asked for no lettuce on my fish.I got lettuce on my fish. I asked for chocolate dipping sauce with my churro fries. I got note chocolate dipping sauce with my churro fries. This place is notorious for getting your orders wrong.. the only reason we use it is because it's close enough to doordash
Atmosphere: 1
Food: 3
Service: 3
Annie Jackson
DO NOT PUT PEOPLE THAT DONT KNOW HOW TO SPEAK ENGLISH AT THE DRIVETHRU. It's pretty sad when it takes 5 minutes to order food because she can't understand what we're saying to finally go up to the window to place an order and we pull up to 3 people standing around with an omg look on their faces. If your going hire people make sure they get proper training. This location is ridiculous.
Sachin Sable
This place is quite close from I-5 for a quick bite on the way.
I went to the Burger King at 9803 19th Ave in Everett, WA on Thursday, July 31, 2025. I ordered the Whopper Jr BBQ Brisket Burger combo, regular size, with heavy pickles, and a lemonade. I was asked if l wanted sauce. I said tarter sauce, ketchup, and ranch.
I get up to the window, pay for my food, and check the bag. No sauce. I ask for the tarter sauce. The employee states that he put the tarter sauce on the Burger. I told the employee I wanted the sauce for my fries. He offered to remake the Burger. On the request of the employee, I handed my order back through the window. I was told to pull around front. I did. I waited for 5 minutes, longer than it took to make my original order. I met the employee at the front door. I looked in the bag, pulled out a fry, and noticed they were cold, so I went up to the counter and asked for new fries. I received fries from the basket, already sitting in the warming tray.
I drove home, it took 40 minutes in traffic. When I pulled out my Burger, I noticed it was a Whopper Jr with cheese. It was also sloppily made. Heavy pickles also apparently means three. I also received one sauce, ranch.
I called the restaurant. The employee who talked to me gave me the order number and ID. She couldn't reimburse my credit card or issue a gift card. They could only remake the Burger. I wasn't driving another hour and a half.
I looked up Burger King to get a corporate number or customer service. I couldn't find anything. I did find a website that allows you to input your information and someone will contact you.
A Burger King employee, Jessica, did contact me. Over multiple emails, I told Jessica what happened. I provided the location address and phone number, my order, order number and ID, how I purchased, and a screenshot of the transaction from my bank app. I didn't have the receipt, as the original employee who helped me did not put it in the bag or hand it to me. After all that, I was told that they couldn't help me, but they have forwarded my experience to the franchisee owner and management team.
I don't feel like the employees at the restaurant in Everett cared about their customers and it doesn't seem like corporate does either.
I included the two pictures I took of my Burger. Does that look appetizing? No, it does not. That is the remade Burger, which ended up being a Whopper Jr. I used to love Burger King. Now it is overpriced and the quality and customer service are in the toilet.
Atmosphere: 1
Food: 1
Service: 1
Quick and Happy people
Atmosphere: 5
Food: 5
Service: 5
Impossible burger is the way of you are veggie.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Impossible Whopper
Just went thru the drive thru and ordered a sausage and cheese croissant meal and got to work and realized it wasn’t what I ordered instead it’s egg and bacon croissant no cheese. Very disappointed when I paid 9.44 to throw my food out!
Atmosphere: 1
Food: 1
Service: 1
Door slam and the latina was rude bad customer service
It’s Burger King. Food is fine, but fast food is too expensive these days for what it is. Anyway, not this location’s fault.
This location is clean and I’ve always gotten the service I expect. Nothing more, nothing less.
Atmosphere: 3
Food: 3
Service: 4
Is what what it is you know if you going here ask for off the grille they should make it fresh... key tip
Atmosphere: 3
Food: 3
Service: 3
They got better 👍
Atmosphere: 5
Food: 5
Service: 5
Went through drive through.
The food is usually good, but today, the bread on the junior whooper, appeared and tasted dried out.
Food: 3
Service: 5
They sold me a triple whopper with really dry meat. And won’t refund me
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I asked for no lettuce on my fish.I got lettuce on my fish. I asked for chocolate dipping sauce with my churro fries. I got note chocolate dipping sauce with my churro fries. This place is notorious for getting your orders wrong.. the only reason we use it is because it's close enough to doordash
Atmosphere: 1
Food: 3
Service: 3
DO NOT PUT PEOPLE THAT DONT KNOW HOW TO SPEAK ENGLISH AT THE DRIVETHRU. It's pretty sad when it takes 5 minutes to order food because she can't understand what we're saying to finally go up to the window to place an order and we pull up to 3 people standing around with an omg look on their faces. If your going hire people make sure they get proper training. This location is ridiculous.
This place is quite close from I-5 for a quick bite on the way.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings, Fries, Sandwich, Nuggets, Whopper Jr, Cheeseburger, Grilled Chicken Sandwich, Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
I go to all BK locations, but this location is clean, neat, and has good relax atmosphere.
Staff are very nice, polite & fast workers
Thank you BK for this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Whopper
Chocolate Oreo shake is very very good 😊
Atmosphere: 5
Food: 5
Service: 5
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