Chipotle Mexican Grill

I ordered a chicken taco and when I got home I realized it wasn't chicken. I couldn't talk to a manager, just a bot robot. I drove back to Chipotle and asked them to tell me what meat they gave me. It was some kind of beef, which I can't eat or I'd get really really sick. Since none of this was my fault, I feel like they should have compt me something. Especially since they threw the food away anyway. Either a refund and remade my taco or 2 tacos to make up for the fact that I had to drive way back down there. I chose the refund and left knowing that they lost me as a customer. I will never eat there again. I understand that things happen but their customer service policy is really lacking.

I ordered delivery from their website and paid an extra $5 for double chicken in my burrito and I genuinely do not believe they put a double portion. I tasted everything but chicken. I reached out but I was only able to talk to an automated bot. I explained my situation and requested a refund however didn’t receive one.

Food: 1

Great build your own bowl Mexican grill restaurant, I highly recommend eating the Chipotle bowls with the free Tabasco sauce at the condiments section. Completely elevated your meal and blows that red Chipotle sauce out of the water.

Atmosphere: 4

Food: 5

Service: 4

Good food clean restaurant

Atmosphere: 5

Food: 5

Service: 5

Great service, quick and reliable!

Atmosphere: 5

Food: 5

Service: 5

I ordered a bowl and a kids quesadilla to eat in the park. When I went to open the bag I was surprised that they had not given me a spoon or fork, nor napkins. I had to break the lid of the kids quesadilla and invent a spoon for me and my son. What an unpleasant situation!

Food: 5

Service: 1

I love the food here so much it is one of my family's favorites

Atmosphere: 3

Food: 5

Service: 4

Ordered a chicken burrito bowl delivered. Received a bowl with literally zero chicken in it.

Edit: I contacted chipotle as the person who responded to me instructed. I was told that I was out of luck because it was 5 days after I ordered. Screw this place. A pathetic joke.

Atmosphere: 1

Food: 1

Service: 1

This location is one where employees make their own rules about who and what they want to charge for sides. And be prepared to be glared at by them when you ask anything about your order.

Atmosphere: 1

Food: 1

Service: 1

I ordered three identical dishes. The first two were fine, but the third one was clearly almost half the size of the others. I told the server, and they actually said they were all the same!

Atmosphere: 1

Food: 1

Service: 1

Very bad customer service.

Atmosphere: 1

Food: 1

Service: 1

please cook the chicken a bit longer 💔

Food: 1

I used to be a regular at this chipotle, and now the last 3-4 times i’ve got food here, it is OVERLOADED with salt. Every bite I take feels like I bit into a salt cube. Sucks when you spend $20 on your food, to turn around and throw it away

Atmosphere: 3

Food: 2

Service: 3

We was already in line before the 4 o'clock cut off time for the bogo deal. Should've monitored the line to see who was already there. But yet, some of us got inconvenienced and decided not to buy

Service: 1

Some of the chicken pieces was under cooked.

Atmosphere: 4

Food: 3

Service: 4