They allowed me to order online but when I showed up, they were closed during regular business hours. 12/22/2025 @ 11AM
Service: 1
Kim K
After my husband I experience from trying to get a pizza delivered last night and me calling corporate to enter a compliant I sure would have thought your GM would have made a effort to reach out. So I called your store this afternoon requested to speak to the GM which your RUDE EMPLOYEES REFUSED.. Now I'm leaving another Google review, will CONTINUE TO DO SO UNTIL A GENERAL MANAGER OR SHAQ HIMSELF INSISTS ON THIS LOCATION Shutting DOWN!
Atmosphere: 1
Food: 1
Service: 1
Will King
SHAQ NEEDS TO SHUT THIS STORE DOWN. WORST EXPERIENCE, HORRIBLE STAFF...ORDER PIZZA AT 5PM ITS 713 STAFF REFUSED TO CANCEL, CALLED CORPORATE. NEVER AGAIN! PIZZA HUT DID A GREAT JOB...YOU SHOULD TAKE LESSONS!
Atmosphere: 1
Food: 1
Service: 1
Karla Esponda
i ordered a pizza for delivery last night and it was the worst pizza i’ve ever gotten. i have ordered from this location almost a year ago and it was awful. i started going to the one in mill creek even though this location is closer to me, but last night i wasn’t able to pick up which is why i chose delivery. i knew the order would be placed with this location because of distance, i was hoping that this place had gotten better since i stopped ordering from them. unfortunately, it has just gotten worse. i threw the pizza away in my dumpster like this. it was sloppy and tasted horrible. i couldn’t even hold my slice up, it fell apart entirely in my hand. i called just a few minutes ago to see if i could get a refund from this location. the general manager was really rude on the phone and refused to give me a refund because i had already complained about my previous order i had made almost a year from them on doordash. the manager kept saying that the pizza looked fine to her from the picture i sent. i will always pick up my papa john’s pizza from the mill creek location from now on. this place sucks, the management and the staff are all rude. the general manager said she’s been doing this for 12 years. well girl, looks like you need to find something else to do. order here at your own risk. i would leave negative reviews if i could.
Atmosphere: 1
Food: 1
Service: 1
Ian Sarkar
Travis is a thoughtful and hard working individual. He makes sure to do his job efficiently and on time even if hes backed up and/or by himself. Informative, reliable and gives me a positive impression of Papa Johns. Give this guy a raise!! Thanks Travis
Roman M.
Great guys and service ! Thanks
Atmosphere: 5
Food: 5
Service: 5
Romelline Gonzales
I’m really disappointed with my recent experience at this Papa John’s. My order instructions were ignored — I specifically asked for no olives and no mushrooms, but both were on the pizza. Also there were added jalapeños I did not ask for! The pizza itself was undercooked, sloppily made, and unevenly cut. When I arrived to pick up my order, the staff didn’t acknowledge me for several minutes and didn’t offer a greeting. I decided to give Papa John’s another chance after a bad experience with unprofessional staff at another location, but unfortunately this visit confirmed that the quality of service and food seems to be consistently poor.
Atmosphere: 1
Food: 1
Service: 1
Chris Smith
I went to Papa John's to get a pizza the other day and I went back to the same one on 128th. The pizza that I got from that specific store the night before was hands down the best pizza I have ever had. There was a guy that was working I did not catch his name but he was the one who made the pizza. So I went back. I was glad when I showed up and seen that he was working again. When I got there it was busy, I mean really busy, there were about four or five people in the waiting area and here's the employee, discussing the finer points of a sale with one gentleman, who was being difficult with him. The employee was handling it in a nice and calm tone. He explained the situation to the customer but it seemed like the guy was not getting the point the employee was trying to tell him. The employee then explained in a very calm and professional manner how he could help him. The customer was just being difficult for no reason. The whole time this employee was getting behind in his job. The employee was all by himself with no help and was still being as helpful as humanly possible with this customer. As I sat and waited for my turn to order I watched him blast out about 5 orders. It was absolutely amazing to watch this guy do his job. I do not think that there are very many people that could have handled that situation any better than he did. The employee was very conscious that customers were waiting and let everyone know to please have some patience because he was the only one working and had been there since the place opened at 10 am. It was 930pm when I got there. I also know he was there the night before because I got a pizza from him. He was killing it. I mean it was just him and he was getting all the orders out on time. It was crazy. I mean I had to wait for a little while but I didn't mind because I could feel how much pressure was on him at that moment so I just waited till he could get to me. I understood exactly what the problem was. He was explaining that he was having issues with his workers not showing up or calling in sick. I have never in my life seen somebody pull off what he was doing. I was absolutely impressed. My pizza took a little while to get done but that was neither here nor there. I got my pizza and he even threw in a bottle of soda because I waited so long. All in all I will not get pizza anywhere else. I would recommend having a slice of his pizza.
Atmosphere: 5
Food: 5
Service: 5
Laurance Majali
Walking into Papa John’s, I expected to be welcomed with warmth and the smell of fresh pizza. Unfortunately, my experience was the complete opposite. From the very beginning, the customer service was disappointing. I had already spoken with someone on the phone about placing my order, yet when I arrived, the staff seemed overwhelmed and unwilling to help. Instead of treating me with courtesy, the employee acted as though taking my order was a burden.
The pizza itself was another letdown. What should have been hot, fresh, and inviting turned out to be poorly prepared and lacking quality. The flavor was bland, the texture unappetizing, and overall, it felt like a careless attempt at a meal. For a company that promotes itself as a reliable choice for pizza lovers, this experience fell far below expectations.
What made things worse was the attitude that came with the service. Rather than showing professionalism and care, the staff seemed dismissive, almost as if the customer’s presence was inconvenient. A restaurant should never make its guests feel unwelcome, yet that was exactly the feeling I walked away with.
I personally run my own business, and I understand how important it is to earn the trust of every single customer. To me, genuine communication, respect, and attention to detail are not optional—they are the foundation of success. Every customer deserves to feel valued and supported, no matter how busy the day might be. That is why this experience at Papa John’s stood out so negatively: it lacked the very basics of customer care.
In conclusion, this visit to Papa John’s was garbage in both service and quality. Everything about the experience left me disappointed. I cannot recommend this location to anyone and strongly advise others to avoid it. A business cannot survive without customers, and when respect and quality are missing, trust is lost.
Atmosphere: 1
Food: 1
Service: 1
Guy McMains
Manager is disrespectful did not acknowledge that we have proof of ordering buy 1 get 1 free pizza through door dash. Instead says there's nothing he can do..used profanity and hung up. That's very poor management and unethical practice. Customer first not lazy management. We will be speaking to Upper management for sure 😄
Wrost experience guy with the tattoo was very very rude i never saw a more rude guy than him he avoids everyone
Atmosphere: 1
Food: 1
Service: 1
Gianna Magdalena
Their drinks are prepared with consistency every time.
J T
Disgusting. Bro was just playing on his phone not wearing gloves preparing pizza and the cashier was short, rude and wiped her nose with an old handkerchief while handing me my food. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Dalila Hernandez
Yesterday I ordered a pizza and some sides, they told me they didn't have a salad and I thought they would give me my money back but they didn't, the pizza was disgusting, we left more than half of it and decided to throw it away just like we threw away the money for this purchase, don't buy here the flavor isn't worth it and if they don't have something they will simply steal your money.
Food: 1
Service: 1
Kevin
The worst resturant experience I've ever had, hands down
They allowed me to order online but when I showed up, they were closed during regular business hours. 12/22/2025 @ 11AM
Service: 1
After my husband I experience from trying to get a pizza delivered last night and me calling corporate to enter a compliant I sure would have thought your GM would have made a effort to reach out. So I called your store this afternoon requested to speak to the GM which your RUDE EMPLOYEES REFUSED.. Now I'm leaving another Google review, will CONTINUE TO DO SO UNTIL A GENERAL MANAGER OR SHAQ HIMSELF INSISTS ON THIS LOCATION Shutting DOWN!
Atmosphere: 1
Food: 1
Service: 1
SHAQ NEEDS TO SHUT THIS STORE DOWN. WORST EXPERIENCE, HORRIBLE STAFF...ORDER PIZZA AT 5PM ITS 713 STAFF REFUSED TO CANCEL, CALLED CORPORATE. NEVER AGAIN! PIZZA HUT DID A GREAT JOB...YOU SHOULD TAKE LESSONS!
Atmosphere: 1
Food: 1
Service: 1
i ordered a pizza for delivery last night and it was the worst pizza i’ve ever gotten. i have ordered from this location almost a year ago and it was awful. i started going to the one in mill creek even though this location is closer to me, but last night i wasn’t able to pick up which is why i chose delivery. i knew the order would be placed with this location because of distance, i was hoping that this place had gotten better since i stopped ordering from them. unfortunately, it has just gotten worse. i threw the pizza away in my dumpster like this. it was sloppy and tasted horrible. i couldn’t even hold my slice up, it fell apart entirely in my hand. i called just a few minutes ago to see if i could get a refund from this location. the general manager was really rude on the phone and refused to give me a refund because i had already complained about my previous order i had made almost a year from them on doordash. the manager kept saying that the pizza looked fine to her from the picture i sent. i will always pick up my papa john’s pizza from the mill creek location from now on. this place sucks, the management and the staff are all rude. the general manager said she’s been doing this for 12 years. well girl, looks like you need to find something else to do. order here at your own risk. i would leave negative reviews if i could.
Atmosphere: 1
Food: 1
Service: 1
Travis is a thoughtful and hard working individual. He makes sure to do his job efficiently and on time even if hes backed up and/or by himself. Informative, reliable and gives me a positive impression of Papa Johns. Give this guy a raise!! Thanks Travis
Great guys and service ! Thanks
Atmosphere: 5
Food: 5
Service: 5
I’m really disappointed with my recent experience at this Papa John’s. My order instructions were ignored — I specifically asked for no olives and no mushrooms, but both were on the pizza. Also there were added jalapeños I did not ask for! The pizza itself was undercooked, sloppily made, and unevenly cut.
When I arrived to pick up my order, the staff didn’t acknowledge me for several minutes and didn’t offer a greeting. I decided to give Papa John’s another chance after a bad experience with unprofessional staff at another location, but unfortunately this visit confirmed that the quality of service and food seems to be consistently poor.
Atmosphere: 1
Food: 1
Service: 1
I went to Papa John's to get a pizza the other day and I went back to the same one on 128th. The pizza that I got from that specific store the night before was hands down the best pizza I have ever had. There was a guy that was working I did not catch his name but he was the one who made the pizza. So I went back. I was glad when I showed up and seen that he was working again. When I got there it was busy, I mean really busy, there were about four or five people in the waiting area and here's the employee, discussing the finer points of a sale with one gentleman, who was being difficult with him. The employee was handling it in a nice and calm tone. He explained the situation to the customer but it seemed like the guy was not getting the point the employee was trying to tell him. The employee then explained in a very calm and professional manner how he could help him. The customer was just being difficult for no reason. The whole time this employee was getting behind in his job. The employee was all by himself with no help and was still being as helpful as humanly possible with this customer.
As I sat and waited for my turn to order I watched him blast out about 5 orders. It was absolutely amazing to watch this guy do his job. I do not think that there are very many people that could have handled that situation any better than he did. The employee was very conscious that customers were waiting and let everyone know to please have some patience because he was the only one working and had been there since the place opened at 10 am. It was 930pm when I got there. I also know he was there the night before because I got a pizza from him.
He was killing it. I mean it was just him and he was getting all the orders out on time. It was crazy. I mean I had to wait for a little while but I didn't mind because I could feel how much pressure was on him at that moment so I just waited till he could get to me. I understood exactly what the problem was. He was explaining that he was having issues with his workers not showing up or calling in sick. I have never in my life seen somebody pull off what he was doing. I was absolutely impressed. My pizza took a little while to get done but that was neither here nor there. I got my pizza and he even threw in a bottle of soda because I waited so long. All in all I will not get pizza anywhere else. I would recommend having a slice of his pizza.
Atmosphere: 5
Food: 5
Service: 5
Walking into Papa John’s, I expected to be welcomed with warmth and the smell of fresh pizza. Unfortunately, my experience was the complete opposite. From the very beginning, the customer service was disappointing. I had already spoken with someone on the phone about placing my order, yet when I arrived, the staff seemed overwhelmed and unwilling to help. Instead of treating me with courtesy, the employee acted as though taking my order was a burden.
The pizza itself was another letdown. What should have been hot, fresh, and inviting turned out to be poorly prepared and lacking quality. The flavor was bland, the texture unappetizing, and overall, it felt like a careless attempt at a meal. For a company that promotes itself as a reliable choice for pizza lovers, this experience fell far below expectations.
What made things worse was the attitude that came with the service. Rather than showing professionalism and care, the staff seemed dismissive, almost as if the customer’s presence was inconvenient. A restaurant should never make its guests feel unwelcome, yet that was exactly the feeling I walked away with.
I personally run my own business, and I understand how important it is to earn the trust of every single customer. To me, genuine communication, respect, and attention to detail are not optional—they are the foundation of success. Every customer deserves to feel valued and supported, no matter how busy the day might be. That is why this experience at Papa John’s stood out so negatively: it lacked the very basics of customer care.
In conclusion, this visit to Papa John’s was garbage in both service and quality. Everything about the experience left me disappointed. I cannot recommend this location to anyone and strongly advise others to avoid it. A business cannot survive without customers, and when respect and quality are missing, trust is lost.
Atmosphere: 1
Food: 1
Service: 1
Manager is disrespectful did not acknowledge that we have proof of ordering buy 1 get 1 free pizza through door dash. Instead says there's nothing he can do..used profanity and hung up. That's very poor management and unethical practice. Customer first not lazy management. We will be speaking to Upper management for sure 😄
Food: 1
Service: 1
Restaurantji Recommends
Wrost experience guy with the tattoo was very very rude i never saw a more rude guy than him he avoids everyone
Atmosphere: 1
Food: 1
Service: 1
Their drinks are prepared with consistency every time.
Disgusting. Bro was just playing on his phone not wearing gloves preparing pizza and the cashier was short, rude and wiped her nose with an old handkerchief while handing me my food. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Yesterday I ordered a pizza and some sides, they told me they didn't have a salad and I thought they would give me my money back but they didn't, the pizza was disgusting, we left more than half of it and decided to throw it away just like we threw away the money for this purchase, don't buy here the flavor isn't worth it and if they don't have something they will simply steal your money.
Food: 1
Service: 1
The worst resturant experience I've ever had, hands down
Atmosphere: 1
Food: 1
Service: 1
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