This is the worst Starbucks every single time I come here they mess up my order in the morning. It takes 20 minutes compared to the other Starbucks that take five or 10 minutes. The staff is rude. The drive-through people mess up your order.. I go to a Starbucks almost every single day and every single time I go to this one on Broadway I regret it…
Atmosphere: 1
Service: 1
Bill Redd
I showed up just after 6pm, only to find the Starbucks lobby already closed—even though the app clearly said they were open until 7pm. There was no signage on the doors with updated hours, so I tried going through the drive-thru on foot. The staff refused to serve open the window or talk, claiming they couldn’t for safety reasons. Fair enough… except moments later, they served another person doing the exact same thing. Totally inconsistent, and honestly just frustrating. If you’re going to close early, at least update your hours and be consistent with your policies. The employees claimed it was unsafe for the locations dining room to be open.
Atmosphere: 1
Service: 1
N C
Says they're open but lobby is locked with the keys in door. Baristas stare as I try to open the door. No reply, no we're not open. Just stares. Yup
Service: 2
dori heck
Best coffee for me
Atmosphere: 5
Food: 5
Service: 3
Dang Gwed
No way!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Dylan Hawthorne
Rude staff. They make fun of customers
Nasrin Chaudhry
Longtime Starbucks customer of 10+ years.. worst customer service experience of all time. I kindly & politely asked to use the bathroom while I waited for a to-go order, and the barista glared at me and asked “do you plan to make a purchase?” I said “yes, I already have.” Then she rudely and loudly stated the code, twice, as I continued to look at her, stunned by the whole interaction.
I understand workers can get busy, but a little bit of kindness goes a long way. Not to mention that using a restroom is a human right, and it’s really strange to ask customers this question in an abrasive way. I used to come here weekly over my lunch hour — will not be returning.
Service: 1
firebolt100
Don’t bother walking in during evening hours. They locked their doors despite me arriving an hour before closing time. Seems like their hours of business needs updating. 🙄
Service: 1
Sherry Bennett
Had the bacon egg bites‼️ The music was a bit loud(hard to hear what the baristas were saying) other than that nice🫶🏻
Atmosphere: 5
Food: 5
Service: 5
David Vetter
This location didn't open its lobby until 7. Only option is to wait in a backed up line because their speaker box is broken and they are only taking orders once you get to the window. I recommend going somewhere else for faster service.
Only went through the drive-thru, but quick, friendly service and good coffee.
Atmosphere: 4
Food: 5
Service: 5
Anjith Jayaraj
Christmas store hours were till 4 pm. Reached the store at 3. The DT lane was closed using a cone. The front door was locked, even though there were a couple of staff inside. We knocked on the door to no avail as the employees were busy talking with each other. Could have closed the store for real rather than having this false working hours advertised.
Atmosphere: 1
Food: 1
Service: 1
Jim C
Being closed for striking on Christmas Eve morning is not hurting Starbucks only. You're screwing over the people that pay your rent and pay your wages. Those people are the customers that you're screwing over this morning by striking. People have traditions of going to Starbucks Christmas Eve morning Christmas Eve day getting gift cards for people and getting their food and drinks. Maybe want to do it on a busy Monday or Tuesday or friday. But don't screw over your people like this. Not cool.
Atmosphere: 1
Food: 5
Service: 1
E t
The drive through is very shallow . But the service was great , and the food was nice and hot. Unfortunately, there was a retired vet in a wheelchair at the end of the driveway and I ended up giving my wrap away … I hope other people can help him out.
This is the worst Starbucks every single time I come here they mess up my order in the morning. It takes 20 minutes compared to the other Starbucks that take five or 10 minutes. The staff is rude. The drive-through people mess up your order.. I go to a Starbucks almost every single day and every single time I go to this one on Broadway I regret it…
Atmosphere: 1
Service: 1
I showed up just after 6pm, only to find the Starbucks lobby already closed—even though the app clearly said they were open until 7pm. There was no signage on the doors with updated hours, so I tried going through the drive-thru on foot. The staff refused to serve open the window or talk, claiming they couldn’t for safety reasons. Fair enough… except moments later, they served another person doing the exact same thing. Totally inconsistent, and honestly just frustrating. If you’re going to close early, at least update your hours and be consistent with your policies. The employees claimed it was unsafe for the locations dining room to be open.
Atmosphere: 1
Service: 1
Says they're open but lobby is locked with the keys in door. Baristas stare as I try to open the door. No reply, no we're not open. Just stares. Yup
Service: 2
Best coffee for me
Atmosphere: 5
Food: 5
Service: 3
No way!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Rude staff. They make fun of customers
Longtime Starbucks customer of 10+ years.. worst customer service experience of all time. I kindly & politely asked to use the bathroom while I waited for a to-go order, and the barista glared at me and asked “do you plan to make a purchase?” I said “yes, I already have.” Then she rudely and loudly stated the code, twice, as I continued to look at her, stunned by the whole interaction.
I understand workers can get busy, but a little bit of kindness goes a long way. Not to mention that using a restroom is a human right, and it’s really strange to ask customers this question in an abrasive way. I used to come here weekly over my lunch hour — will not be returning.
Service: 1
Don’t bother walking in during evening hours. They locked their doors despite me arriving an hour before closing time. Seems like their hours of business needs updating. 🙄
Service: 1
Had the bacon egg bites‼️ The music was a bit loud(hard to hear what the baristas were saying) other than that nice🫶🏻
Atmosphere: 5
Food: 5
Service: 5
This location didn't open its lobby until 7. Only option is to wait in a backed up line because their speaker box is broken and they are only taking orders once you get to the window. I recommend going somewhere else for faster service.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Don't believe the pictures, this is a QFC
Only went through the drive-thru, but quick, friendly service and good coffee.
Atmosphere: 4
Food: 5
Service: 5
Christmas store hours were till 4 pm. Reached the store at 3. The DT lane was closed using a cone. The front door was locked, even though there were a couple of staff inside. We knocked on the door to no avail as the employees were busy talking with each other. Could have closed the store for real rather than having this false working hours advertised.
Atmosphere: 1
Food: 1
Service: 1
Being closed for striking on Christmas Eve morning is not hurting Starbucks only. You're screwing over the people that pay your rent and pay your wages. Those people are the customers that you're screwing over this morning by striking. People have traditions of going to Starbucks Christmas Eve morning Christmas Eve day getting gift cards for people and getting their food and drinks. Maybe want to do it on a busy Monday or Tuesday or friday. But don't screw over your people like this. Not cool.
Atmosphere: 1
Food: 5
Service: 1
The drive through is very shallow . But the service was great , and the food was nice and hot. Unfortunately, there was a retired vet in a wheelchair at the end of the driveway and I ended up giving my wrap away … I hope other people can help him out.
Atmosphere: 5
Food: 5
Service: 5
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