I'm going to assume this is the McDonald's off of 320th in Federal Way so to start off with I tried taking an ordering on the app and was not let me do the order so the person wanted me to drive up and go in the store end up do my order that way I finally got the situation in control that was able to order online then I got up I pulled in the spot I pushed number six because that was where my order was to be taken out to me for drop offs out there after sitting there watching their drive-thru lane keep emptying out people and noticing the cars were leaving behind me after three times going through everything and I still have not received any order out to my car and it is already 20 minutes I was sitting out there and all I ordered from them at that time was a large sweet tea and I ordered the value meal the one that had the chicken sandwich before nuggets and a small Coke so after me sitting outside and noticing finally won their employees came out just to do walk around I asked her come towards me and explain to her what was going on and she went back inside and then shortly about 10 minutes after talking to her my food was finally brought out to me so I took my order from the girl and I drove off and proceeded to finish getting started on my thing that I had planned to do I finally reaching my bag to find now that all my food is cold The french fries are cold the chicken nuggets were cold and also the chicken sandwich The only thing they got right was the small Coke and the large sweet tea. I do not know what the issue is with the 320th McDonald's there in Federal Way once many moons ago I talk to one the lady managers that was in charge of the owner stores there in Federal Way and then finally to the manage himself after still have a mess-ups on large orders and his comments to me at that time was look you have to understand we hire teenagers and we finally get what we pay for so even with these short orders I'm going through and give them another chance now again this seems to be the same recurring nightmare and no this is not the first time I've been in a long time I've been in several other times trying to give him another chance and I just keep getting worse and worse with more excuses still waiting for the manager to call me back they did not work that weekend they weren't going to come back in until Monday and no call back at all again so maybe they do a lot better if you go in the store for the orders I don't know maybe that's because they got to be held accountable more than they do for drive-thru and for the outside pickup because both those areas have very big issues that need to be resolved
Food: 1
Service: 1
Suzy Choi
The staff didn't help me quickly and it was so inconvenient
Atmosphere: 3
Food: 2
Service: 1
Sofiia Shvets
I ordered deliver and I never got the order and they never messaged me. And they didn't refund it. Horrible service
Atmosphere: 1
Food: 1
Service: 1
Jamie Kimery
I ordered a quarter pound meal it's was nasty bread was hard it was cold just nasty also fries were gross not cooked enough same thing with the happy meal I will never go to the McDonald's again get better cooks
Atmosphere: 1
Food: 1
Service: 2
Edward Garcia
Rudest Employee
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Charlotte Cho
Great energy all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Hot Caramel Sundae, Crispy Chicken Sandwich, Mcgriddle and Mocha Frappe, Cheeseburger, French Fries, Chicken Mcnuggets, Big Mac Meal
Manuela Cooper
Waited for almost 30 minutes and then received the wrong order. I didn’t notice until I got home. Staff was not friendly. I don’t get fast food very often and this experience reminded me why.
Atmosphere: 1
Food: 1
Service: 1
Patricia Cook
This place has the rudest employees in all of Washington state. The one in Fife Washington as well. I advise no one to eat here. If you are traveling through don’t stop here cuz they will harass you, especially if you’re from out of state.
Atmosphere: 1
Food: 1
Service: 1
Philip Smith
My service was just horrible the drive through employee was just plain rude. I feel if you want to spend your money go to another place just plan horrible customer service experience . I will make sure all of my friends know about this situation at your location!
Service: 1
Priscila Rios
The customer service is terrible here. And to top it off, it takes way too long to get your food. I’ve consistently waited in line for over 20 minutes for a $5 meal deal / $7 meal deal. Waiting wouldn’t be so bad if the employees would simply smile and have good mannerisms.
Drive through, almost every car had to move from pickup Window to out front where there is no room, because the food wasn't ready. If you choose to go here, you must be prepared to have lots of patience, or go to different McDonalds.
Food: 5
Service: 2
Ty bright
It was good Order a quarter pounder meal Raise my diabetes, sugar a little high, but it's okay. It's yummy in the tummy.
I'm going to assume this is the McDonald's off of 320th in Federal Way so to start off with I tried taking an ordering on the app and was not let me do the order so the person wanted me to drive up and go in the store end up do my order that way I finally got the situation in control that was able to order online then I got up I pulled in the spot I pushed number six because that was where my order was to be taken out to me for drop offs out there after sitting there watching their drive-thru lane keep emptying out people and noticing the cars were leaving behind me after three times going through everything and I still have not received any order out to my car and it is already 20 minutes I was sitting out there and all I ordered from them at that time was a large sweet tea and I ordered the value meal the one that had the chicken sandwich before nuggets and a small Coke so after me sitting outside and noticing finally won their employees came out just to do walk around I asked her come towards me and explain to her what was going on and she went back inside and then shortly about 10 minutes after talking to her my food was finally brought out to me so I took my order from the girl and I drove off and proceeded to finish getting started on my thing that I had planned to do I finally reaching my bag to find now that all my food is cold The french fries are cold the chicken nuggets were cold and also the chicken sandwich The only thing they got right was the small Coke and the large sweet tea. I do not know what the issue is with the 320th McDonald's there in Federal Way once many moons ago I talk to one the lady managers that was in charge of the owner stores there in Federal Way and then finally to the manage himself after still have a mess-ups on large orders and his comments to me at that time was look you have to understand we hire teenagers and we finally get what we pay for so even with these short orders I'm going through and give them another chance now again this seems to be the same recurring nightmare and no this is not the first time I've been in a long time I've been in several other times trying to give him another chance and I just keep getting worse and worse with more excuses still waiting for the manager to call me back they did not work that weekend they weren't going to come back in until Monday and no call back at all again so maybe they do a lot better if you go in the store for the orders I don't know maybe that's because they got to be held accountable more than they do for drive-thru and for the outside pickup because both those areas have very big issues that need to be resolved
Food: 1
Service: 1
The staff didn't help me quickly and it was so inconvenient
Atmosphere: 3
Food: 2
Service: 1
I ordered deliver and I never got the order and they never messaged me. And they didn't refund it. Horrible service
Atmosphere: 1
Food: 1
Service: 1
I ordered a quarter pound meal it's was nasty bread was hard it was cold just nasty also fries were gross not cooked enough same thing with the happy meal I will never go to the McDonald's again get better cooks
Atmosphere: 1
Food: 1
Service: 2
Rudest Employee
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Great energy all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Hot Caramel Sundae, Crispy Chicken Sandwich, Mcgriddle and Mocha Frappe, Cheeseburger, French Fries, Chicken Mcnuggets, Big Mac Meal
Waited for almost 30 minutes and then received the wrong order. I didn’t notice until I got home. Staff was not friendly. I don’t get fast food very often and this experience reminded me why.
Atmosphere: 1
Food: 1
Service: 1
This place has the rudest employees in all of Washington state. The one in Fife Washington as well. I advise no one to eat here. If you are traveling through don’t stop here cuz they will harass you, especially if you’re from out of state.
Atmosphere: 1
Food: 1
Service: 1
My service was just horrible the drive through employee was just plain rude. I feel if you want to spend your money go to another place just plan horrible customer service experience . I will make sure all of my friends know about this situation at your location!
Service: 1
The customer service is terrible here. And to top it off, it takes way too long to get your food. I’ve consistently waited in line for over 20 minutes for a $5 meal deal / $7 meal deal. Waiting wouldn’t be so bad if the employees would simply smile and have good mannerisms.
Restaurantji Recommends
Drive through, almost every car had to move from pickup Window to out front where there is no room, because the food wasn't ready. If you choose to go here, you must be prepared to have lots of patience, or go to different McDonalds.
Food: 5
Service: 2
It was good
Order a quarter pounder meal
Raise my diabetes, sugar a little high, but it's okay.
It's yummy in the tummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Quarter Pounder Hamburger, Chicken Mcnuggets, Hash Browns
Poor customer service, very tired employeea, long wait, no one to litsen at the front. Will never come back here.
Easy in and out.. bathrooms were clean..
Atmosphere: 5
Food: 5
Service: 5
Crew gets the orders perfect
Food: 5
Service: 5
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