I was forced to give a star so I can write a review. It took more than 20 minutes to get my order and only when I asked them about it. The order was in the bag on the counter and cold. I asked the manager why it took so long to get my order he rudely dismissed me. I would have pressed the issue but I had to go elsewhere. I tried to contact corporate but their website was mysteriously down, weird.
Atmosphere: 1
Food: 1
Service: 1
Cameron Walls
It's McDonald's
Atmosphere: 3
Food: 4
Service: 4
PATRICIA PETERSON (Patty or Trish)
It was a nice visit.
Atmosphere: 5
Food: 5
Service: 5
Mahfooz Nazari
Forgot to add item to my order and had to pay twice then forgot my drink and tried to make me wait in line to get it after I had to drive back 20 minutes later to get it.
Hodan Dahir
**Drive-Thru Experience: Frustrating and Confusing**
I recently went through the drive-thru at this location and had a very frustrating experience. First off, the second speaker in the drive-thru is terrible — you have to *yell* just to be heard, and even then, it’s hit or miss. I was shouting just to place my order, and the staff still had trouble understanding me.
I originally ordered a **double cheeseburger and a McFlurry**, but the employee told me that a double cheeseburger *has to be ordered as a meal* and therefore comes with a drink. I was confused but went along with it and said, “Okay, I’ll take a milkshake instead of the McFlurry.” The communication was difficult the whole time — I kept being asked to repeat myself, which made the situation even more frustrating.
When I finally got my order, they gave me **two regular cheeseburgers** instead of a double cheeseburger. At that point, I’d had enough and lost my cool. I asked why I was given the wrong item, and instead of acknowledging the mistake, the staff doubled down and claimed that the double cheeseburger *doesn’t* come as a meal — completely contradicting what I was told earlier.
I felt like I was being gaslit. If a double cheeseburger isn’t part of a meal, then why did they insist I had to order a drink? And if that wasn’t the issue, then **why was I charged for something I didn’t receive**?
The lack of accountability and poor communication — both from faulty equipment and inattentive staff — made the experience incredibly frustrating. I don’t usually complain, but this one pushed me to.
Harry Everett (Shawn)
It's becoming one of those hit miss situations one time I may get good service the next time it is crappy. I placed an order from home on My McDonald app then I start driving up I pull in the parking lot I pull into the curbside area for pickup I click I'm here lately nine times out of 10 now it cannot identify me and sits there and spin so then the nightmare begins I go into the restaurant people tell me to I'm not connected to the internet and I need to connect to McDonald's internet and then the last time I kept doing everything did in my order got canceled after me using my credit card to pay for it which now it showed I was charged then refunded I also do not appreciate the fact you're being that I'm talking to them in English to begin with but as soon as something goes wrong they start talking in Spanish in front of me so I do not understand what is going on. I've already had some other incidents at the store I had to deal with one of the main people I'm assuming he's a owner or one of the big supervisor named Nick for a time where I was double billed there and they kept persisting they never double bill anybody that was something that never happens and turned out guess what I was right All I know is that I'm very frustrated now about the process of what's going on there The food I gave her three rating of your lucky I gave you three because by the time I wait around and got it it was cold the last time and the service was a one because I shouldn't have to go through trying to take and to get their internet working also taking and getting one receipt that shows I have a number and I ordered been placed and I don't have an order number to go any further The atmosphere I gave a one because I'm sitting in there I'm having problems I can't pretz going on and people are coming in and out and they didn't seem too worried about trying to help me as much as they were worried about getting the food out the door that last time I spent inside there was almost an hour just to have my order canceled being double charged and then have to place the order inside the store in order to get it right to take it out to my son whose special needs it was waiting in the car for me that whole time let's see if something can be done correctly now about doing this I'll be checking to see if Nick responds to this post
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac, Cheeseburger, Hamburger, French Fries, Filet-O-Fish, Mcchicken, Mcdouble, Double Cheeseburger, Double Quarter Pounder with Cheese, Quarter Pounder Hamburger
Michael Oziel
They hire people that don't listen, or don't understand English, terrible service, don't waste your time or money, they don't deserve my money.
Jesse Bunda
Went through the drive-thru quickly. Food was freshly cooked & prepared well. Lady who handed me my food was very nice.
Great place, the staff is always nice, and the food is the tastiest in all of Seattle (among McDonald's)
Atmosphere: 5
Food: 5
Service: 5
Eliseo Martinez (Mark)
Charges extra sauce other McDonald’ don’t go to Wendy instead just as close
Atmosphere: 4
Food: 4
Service: 2
Aitana Caruthers
Usually decent experience. Today irritated me though. I paid for my food at the first window, their card machine even dinged and she even asked me if I wanted a receipt. I go to the second window and was asked with a snarky tone “did you pay??”… yeah I paid. Then they told me that my card declined. Confused, I asked “Are you sure? Because I heard your machine ding and she even asked me if I wanted a receipt?” They told me that yeah my card declined. Like okay, that’s fine maybe I gave them the wrong card somehow? Still weird that the woman at the first window let me pass and even asked if I wanted a receipt if that was the case… So I hand over my phone to do Apple Pay and they told me that I’d have go all the way back in line and pay at the first window again 😐 doubling my time spent in the drive thru…defeating the entire purpose of the drive thru…
I just left and went to the McDonald’s at the Des Moines location instead, that same card went through just fine and the exact same order came out to be $5 cheaper because they applied a promo code.
Checked my account when I got home, the first payment had in fact gone through at the Federal Way location. I paid twice for one meal.
I’m not so bothered at the fact that I was charged twice. It’s cheap McDonald’s, who cares. It’s more so the fact that there was an error made on their end at the first window, and their best solution was for me to go all the way to the back of the line and repay at the first window to fix THEIR mistake.
Irritating.
Service: 2
Elnara Khabibova
At lunch time we always go there. Always. Really like their food
Atmosphere: 5
Food: 5
Service: 5
Marta Sánchez Calvo
If you use the app you get a lot of deals and discounts. This location is usually pretty fast and I dont have any issues with my orders which is a plus
Cold food
Atmosphere: 2
Food: 3
Service: 2
I was forced to give a star so I can write a review. It took more than 20 minutes to get my order and only when I asked them about it. The order was in the bag on the counter and cold. I asked the manager why it took so long to get my order he rudely dismissed me. I would have pressed the issue but I had to go elsewhere. I tried to contact corporate but their website was mysteriously down, weird.
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's
Atmosphere: 3
Food: 4
Service: 4
It was a nice visit.
Atmosphere: 5
Food: 5
Service: 5
Forgot to add item to my order and had to pay twice then forgot my drink and tried to make me wait in line to get it after I had to drive back 20 minutes later to get it.
**Drive-Thru Experience: Frustrating and Confusing**
I recently went through the drive-thru at this location and had a very frustrating experience. First off, the second speaker in the drive-thru is terrible — you have to *yell* just to be heard, and even then, it’s hit or miss. I was shouting just to place my order, and the staff still had trouble understanding me.
I originally ordered a **double cheeseburger and a McFlurry**, but the employee told me that a double cheeseburger *has to be ordered as a meal* and therefore comes with a drink. I was confused but went along with it and said, “Okay, I’ll take a milkshake instead of the McFlurry.” The communication was difficult the whole time — I kept being asked to repeat myself, which made the situation even more frustrating.
When I finally got my order, they gave me **two regular cheeseburgers** instead of a double cheeseburger. At that point, I’d had enough and lost my cool. I asked why I was given the wrong item, and instead of acknowledging the mistake, the staff doubled down and claimed that the double cheeseburger *doesn’t* come as a meal — completely contradicting what I was told earlier.
I felt like I was being gaslit. If a double cheeseburger isn’t part of a meal, then why did they insist I had to order a drink? And if that wasn’t the issue, then **why was I charged for something I didn’t receive**?
The lack of accountability and poor communication — both from faulty equipment and inattentive staff — made the experience incredibly frustrating. I don’t usually complain, but this one pushed me to.
It's becoming one of those hit miss situations one time I may get good service the next time it is crappy. I placed an order from home on My McDonald app then I start driving up I pull in the parking lot I pull into the curbside area for pickup I click I'm here lately nine times out of 10 now it cannot identify me and sits there and spin so then the nightmare begins I go into the restaurant people tell me to I'm not connected to the internet and I need to connect to McDonald's internet and then the last time I kept doing everything did in my order got canceled after me using my credit card to pay for it which now it showed I was charged then refunded I also do not appreciate the fact you're being that I'm talking to them in English to begin with but as soon as something goes wrong they start talking in Spanish in front of me so I do not understand what is going on. I've already had some other incidents at the store I had to deal with one of the main people I'm assuming he's a owner or one of the big supervisor named Nick for a time where I was double billed there and they kept persisting they never double bill anybody that was something that never happens and turned out guess what I was right All I know is that I'm very frustrated now about the process of what's going on there The food I gave her three rating of your lucky I gave you three because by the time I wait around and got it it was cold the last time and the service was a one because I shouldn't have to go through trying to take and to get their internet working also taking and getting one receipt that shows I have a number and I ordered been placed and I don't have an order number to go any further The atmosphere I gave a one because I'm sitting in there I'm having problems I can't pretz going on and people are coming in and out and they didn't seem too worried about trying to help me as much as they were worried about getting the food out the door that last time I spent inside there was almost an hour just to have my order canceled being double charged and then have to place the order inside the store in order to get it right to take it out to my son whose special needs it was waiting in the car for me that whole time let's see if something can be done correctly now about doing this I'll be checking to see if Nick responds to this post
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac, Cheeseburger, Hamburger, French Fries, Filet-O-Fish, Mcchicken, Mcdouble, Double Cheeseburger, Double Quarter Pounder with Cheese, Quarter Pounder Hamburger
They hire people that don't listen, or don't understand English, terrible service, don't waste your time or money, they don't deserve my money.
Went through the drive-thru quickly. Food was freshly cooked & prepared well. Lady who handed me my food was very nice.
Atmosphere: 4
Food: 5
Service: 5
Tasted like McDonalds. Can't complain.
Restaurantji Recommends
Great place, the staff is always nice, and the food is the tastiest in all of Seattle (among McDonald's)
Atmosphere: 5
Food: 5
Service: 5
Charges extra sauce other McDonald’ don’t go to Wendy instead just as close
Atmosphere: 4
Food: 4
Service: 2
Usually decent experience. Today irritated me though. I paid for my food at the first window, their card machine even dinged and she even asked me if I wanted a receipt. I go to the second window and was asked with a snarky tone “did you pay??”… yeah I paid. Then they told me that my card declined. Confused, I asked “Are you sure? Because I heard your machine ding and she even asked me if I wanted a receipt?” They told me that yeah my card declined. Like okay, that’s fine maybe I gave them the wrong card somehow? Still weird that the woman at the first window let me pass and even asked if I wanted a receipt if that was the case… So I hand over my phone to do Apple Pay and they told me that I’d have go all the way back in line and pay at the first window again 😐 doubling my time spent in the drive thru…defeating the entire purpose of the drive thru…
I just left and went to the McDonald’s at the Des Moines location instead, that same card went through just fine and the exact same order came out to be $5 cheaper because they applied a promo code.
Checked my account when I got home, the first payment had in fact gone through at the Federal Way location. I paid twice for one meal.
I’m not so bothered at the fact that I was charged twice. It’s cheap McDonald’s, who cares. It’s more so the fact that there was an error made on their end at the first window, and their best solution was for me to go all the way to the back of the line and repay at the first window to fix THEIR mistake.
Irritating.
Service: 2
At lunch time we always go there. Always. Really like their food
Atmosphere: 5
Food: 5
Service: 5
If you use the app you get a lot of deals and discounts. This location is usually pretty fast and I dont have any issues with my orders which is a plus
Atmosphere: 5
Food: 5
Service: 5
Loading...