Visited MOD at 1215 on a Saturday and was met with disappointment at every step. For one the person making pizzas would not speak up, I could barely hear her no matter how many times I asked her to speak up, she would not.
Then they drop a bomb. They are out of cheese.... seriously. The other person comes over to tell me they ran out last night. For one, why wouldnt you tell me this before you start putting sauce on the dough? And how are you in business without the second-most important ingredient? Finally after debating about leaving MOD with the kids, someone finally went to the back and cheese was on the way. Weird.
Moving pizza down the line, told that these are the last onions they'll have today. OK weird.
Go to pay and order drinks. Told soda machine has no co2 and is flat if I want that. No. Obvioslusly I do not. Why not just say its out of order. The cashier said they broke it a while back. Didnt need to know that but weird.
I asked for the manager. Manager is off today. Seriously. Its saturday, they are out of cheese and the soda machine is broken. The manager should be here front and center at the very least for the respect of his employees. How truly embarrasing. This manager should be buying the cheese their self and prepping. Thats what a manager does. I wasnt irritated until I heard this. Its not hard to get a fountain machine co2 and if it needs repairs the vendors are usually fixing the same day.
It was easy to point out eveything wrong today and it all points towards management. Fire this clown and fix this before your business suffers.
The employees were great but obviously upset. I would be too.
Atmosphere: 2
Food: 2
Service: 1
A
Order was messed up, waste of delivery fees and waiting @ home. Smh inconsistency
Food: 1
Anand Mahajani
It’s a good place to eat. The pizza was tasty but the service is slow. Mid pizza needs to truly work on their process. There can be Kaizen events done to improve the speed of operation. Not entirely this store’s fault.
Atmosphere: 3
Food: 4
Service: 3
Scott C. Brown
This was my first visit to MOD Pizza, and I will definitely be going back. The staff was amazing, had a blast ordering and paying, food was delicious, atmosphere outstanding, and the place was immaculatly clean inside and out. Highly suggest giving them a shot. I can't wait to see if they're all like this one.
Atmosphere: 5
Food: 5
Service: 5
Charles Chae
Pizza is pretty good but they take forever cooking it. They need a faster service or method.
Atmosphere: 3
Food: 4
Service: 3
Hope Vasquez
This location is very clean! They are very fast, and the most important is that they still have customer service skills. Highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
Aaron
I have never had a bad MOD Pizza experience! This location is one of my favs, the staff there are some true gems! I love stopping here every time I am in Federal Way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caspian, Make Your Own Pizza Pepperoni Mixed Sausage Garlic and Onions, Caesar Salad
Akeynaa Garcia
Usually when I come in the service is ten outta ten but unfortunately the male work today had a real shitty attitude and purposely put hella sauce when I asked for light and placed the ranch directly in my pizza . Food always good but today's server was a total dickhead
Food: 4
Service: 1
C C
Great pizzas with unlimited toppings for reasonable price and good atmosphere. I will say twice in twenty times the pizza has been extremely under-dressed when ordering online. I don’t tip upon payment for this reason— although this may be the reason they are under dressed since I know food service wages relies on tips— I prefer to tip in cash when I get there. However when it happens they are extremely friendly and hurry to remake it with a smile. I don’t go out to eat much at all anymore but I love to get a mod pizza.
Atmosphere: 5
Food: 5
Service: 5
Rocky Chopra
Great pizza made to order I add lots of extra toppings, no extra charge
Came here at 8pm on a Sunday and they had all the chairs up on the tables and their ice machine was broken. Kind of sad and unwelcoming. Not the Mod that I’m used to.
gecko respicio
good place but i recommend getting it from there, they never do there doordash orderes right, im always missing topping sauce, always wrong meats or half of it has meat and the other doesn't, its clear they dont care for there online orders, but do for in store orderes
Sam Serrano
Pizza is good.
Lyntasha Barrett-Matheney
I'm here visiting from Arizona. I'm a big MOD Pizza fan. I like to give thanks to Kevi for the exceptional customer service and friendly smile. She was very helpful with ideas coaching my boyfriend through ordering. This was his first experience!! These are superior services that encourage customers to return. I also like to point out the team work Mikala provided with Kevi during the rush hour traffic. Great job to both employees.
Mya “Miyalivard” Rhea
I stood waiting in line for ten minutes. Neither the Black man with tattoos nor the larger woman with glasses acknowledged my presence—not so much as a greeting. Instead, they chose to bypass me entirely and serve the white woman who stood behind me. The experience felt undeniably racially motivated, and I was left deeply disturbed by their blatant disregard. In 2025, this kind of behavior is unacceptable. I expected far better.
Visited MOD at 1215 on a Saturday and was met with disappointment at every step. For one the person making pizzas would not speak up, I could barely hear her no matter how many times I asked her to speak up, she would not.
Then they drop a bomb. They are out of cheese.... seriously. The other person comes over to tell me they ran out last night. For one, why wouldnt you tell me this before you start putting sauce on the dough? And how are you in business without the second-most important ingredient? Finally after debating about leaving MOD with the kids, someone finally went to the back and cheese was on the way. Weird.
Moving pizza down the line, told that these are the last onions they'll have today. OK weird.
Go to pay and order drinks. Told soda machine has no co2 and is flat if I want that. No. Obvioslusly I do not. Why not just say its out of order. The cashier said they broke it a while back. Didnt need to know that but weird.
I asked for the manager. Manager is off today. Seriously. Its saturday, they are out of cheese and the soda machine is broken. The manager should be here front and center at the very least for the respect of his employees. How truly embarrasing. This manager should be buying the cheese their self and prepping. Thats what a manager does. I wasnt irritated until I heard this. Its not hard to get a fountain machine co2 and if it needs repairs the vendors are usually fixing the same day.
It was easy to point out eveything wrong today and it all points towards management. Fire this clown and fix this before your business suffers.
The employees were great but obviously upset. I would be too.
Atmosphere: 2
Food: 2
Service: 1
Order was messed up, waste of delivery fees and waiting @ home. Smh inconsistency
Food: 1
It’s a good place to eat. The pizza was tasty but the service is slow. Mid pizza needs to truly work on their process. There can be Kaizen events done to improve the speed of operation. Not entirely this store’s fault.
Atmosphere: 3
Food: 4
Service: 3
This was my first visit to MOD Pizza, and I will definitely be going back. The staff was amazing, had a blast ordering and paying, food was delicious, atmosphere outstanding, and the place was immaculatly clean inside and out. Highly suggest giving them a shot. I can't wait to see if they're all like this one.
Atmosphere: 5
Food: 5
Service: 5
Pizza is pretty good but they take forever cooking it. They need a faster service or method.
Atmosphere: 3
Food: 4
Service: 3
This location is very clean! They are very fast, and the most important is that they still have customer service skills. Highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
I have never had a bad MOD Pizza experience! This location is one of my favs, the staff there are some true gems! I love stopping here every time I am in Federal Way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caspian, Make Your Own Pizza Pepperoni Mixed Sausage Garlic and Onions, Caesar Salad
Usually when I come in the service is ten outta ten but unfortunately the male work today had a real shitty attitude and purposely put hella sauce when I asked for light and placed the ranch directly in my pizza . Food always good but today's server was a total dickhead
Food: 4
Service: 1
Great pizzas with unlimited toppings for reasonable price and good atmosphere. I will say twice in twenty times the pizza has been extremely under-dressed when ordering online. I don’t tip upon payment for this reason— although this may be the reason they are under dressed since I know food service wages relies on tips— I prefer to tip in cash when I get there. However when it happens they are extremely friendly and hurry to remake it with a smile. I don’t go out to eat much at all anymore but I love to get a mod pizza.
Atmosphere: 5
Food: 5
Service: 5
Great pizza made to order I add lots of extra toppings, no extra charge
Restaurantji Recommends
Came here at 8pm on a Sunday and they had all the chairs up on the tables and their ice machine was broken. Kind of sad and unwelcoming. Not the Mod that I’m used to.
good place but i recommend getting it from there, they never do there doordash orderes right, im always missing topping sauce, always wrong meats or half of it has meat and the other doesn't, its clear they dont care for there online orders, but do for in store orderes
Pizza is good.
I'm here visiting from Arizona. I'm a big MOD Pizza fan. I like to give thanks to Kevi for the exceptional customer service and friendly smile. She was very helpful with ideas coaching my boyfriend through ordering. This was his first experience!! These are superior services that encourage customers to return. I also like to point out the team work Mikala provided with Kevi during the rush hour traffic. Great job to both employees.
I stood waiting in line for ten minutes. Neither the Black man with tattoos nor the larger woman with glasses acknowledged my presence—not so much as a greeting. Instead, they chose to bypass me entirely and serve the white woman who stood behind me. The experience felt undeniably racially motivated, and I was left deeply disturbed by their blatant disregard. In 2025, this kind of behavior is unacceptable. I expected far better.
Loading...