QDOBA Mexican Eats

The staff was trying, but they were woefully understaffed for dinner. One employee was helping customers in store, one was trying to keep up with online orders, and one was trying to keep everything prepped and going along.
The employee helping customers in the store, Charles, was very friendly and trying to keep things going smoothly, but clearly needed some more help to keep up with the dinner rush. He was greeting customers, making orders, and checking out- additional staff would be great, to help wait times be a bit shorter.

Atmosphere: 5

Food: 5

Service: 3

Great food and service! The staff is happy and made my day coming in to the federal way location today

Atmosphere: 5

Food: 5

Service: 5

I have been waiting for them to open!! Absolutely love Qdoba and everything was great including the staff. Trish was amazing and I will be coming back because of her great service and looking forward to maybe breakfast in the future there!!? Otherwise love this place for quick lunch stop!!

Atmosphere: 5

Food: 5

Service: 5

6 days ago, I placed a mobile order. When we picked up, the staff tried to give us a drink that didn't belong to us. Get home and an entire bowl meal is missing, so we go back and have the order fixed/remade. After asking the people at the counter to remake the order, the Asst Mgr looked in the bag 3 or 4 times, like he was confused or expecting rhe missing bowl to just appear. Then, when the order was correct, he handed us 2 cards for BOGO meals - which expired 4 days later, along with a list of excuses about what happened, including a statement that they are still training. The food tasted great but we will wait awhile before potentially returning to give them time to work out the kinks. Would love to use the cards they gave us but they have already expired.

Food: 4

Service: 3

This location just opened recently . It’s New Year’s Eve and everything around this place was closed. When walking in they have the to go/pick up orders right at the door and there were at least 15 orders sitting there ready for pick up and they were busy filling more orders as we came in. Needless to say, they were very busy. Everyone working there was polite and they all worked together like a well oiled machine. As if they’d been doing this for years together. Trish was the manager and she was great with the customers and her team. Will definitely come back again. Oh and the food was really good too!! Sorry no pics! I was to hungry to take a picture!!

Atmosphere: 5

Food: 5

Service: 5

Very small location so can't really eat there comfortably, but the team is doing all the can. With it being brand new it is extremely busy, and you can tell they're still working out the Kinks and getting comfortable with their team. That being said the manager CJ is absolutely crushing it. He is on top of everything , involved in all aspects of the job , overseeing everything while keeping up with all the customers. Despite how busy it was and how much he was running around, he kept a great attitude, and was continually encouraging the team to have a calm level approach and be positive. Great leader, I can see a lot of success at this location

Atmosphere: 4

Food: 5

Service: 5

Went in on 12/28/25 at closing time and the staff and manager were amazing! Service was friendly and prompt. Would return again!

Atmosphere: 5

Food: 5

Service: 5

Food here is fire!! Especially the chips, highly recommend getting them! Service is amazing and all the workers really friendly

Atmosphere: 5

Food: 5

Service: 5

I came in Sunday, 28 and it’s the best service! Everyone was nice and friendly especially Charles! He went above and beyond! He was polite, quick and easy going! I’d come over again and again just for him!

Atmosphere: 5

Food: 5

Service: 5

I stopped by the new Federal Way location recently after realizing it had been years since I last went to Qdoba, back when they were still in this area. I figured enough time had passed to give it another shot.

Qdoba has never been the quintessential Mexican food, but it usually fills the role of a quick, reasonably satisfying stop when you don’t want to overthink it. This visit landed somewhere in the middle.

I ordered three items: a cheese-crusted steak quesadilla, tortilla soup, and chips with queso.

Chips with Queso:
The queso tasted exactly how I remembered it. Rich, cheesy, and with a hint of spice. Honestly, I still like their queso more than most places around, so that was a win.

Tortilla Soup:
The tortilla soup was also solid. It had a noticeable tomato base and enough vegetables to give it some substance, which I appreciated. It felt hearty rather than like a thin, forgettable broth.

Steak Quesadilla:
The quesadilla, however, was just okay. The steak had a distinct flavor that I don’t remember from past visits. It wasn’t bad, but it wasn’t great either. Overall it was fine, but not something I’d order again.

My biggest issue, though, was the service. They ran out of guacamole, which, for Qdoba, feels like a pretty big miss. What bothered me wasn’t so much that they were out, but that no one mentioned it. I didn’t find out until I got to my car and saw a note on the quesadilla container saying they gave me what they could. Being out of guacamole at Qdoba is kind of like a burger place being out of buns. At the very least, customers should be told before they walk out the door. I ended up stopping at Taco Time just to grab a side of guacamole to go with the quesadilla.

Between the lack of communication and the just-okay food, I don’t see myself going back anytime soon. There are plenty of other Mexican food spots around with better service and better overall quality, and I’d rather spend my money there.

Atmosphere: 3

Food: 3

Service: 1

Clicked my heels together when I saw they reopened in Federal Way. The food is so incredibly tasty! Best queso and quac. The service was very good too! Everyone was so kind and greeted us right at the door. Will be back 100%

Atmosphere: 5

Food: 5

Service: 5

I love having a Qdoba in Federal Way and honestly the service is the best, it was really busy today and even though it was such a rush and a lot at once, Trish was so kind and patient with me and with everyone, it’s going to make me keep coming back

Atmosphere: 5

Food: 5

Service: 5

Super fast service, really nice staff, and such a welcoming vibe everything was smooth and easy!!!

Atmosphere: 5

Food: 5

Service: 5

I had an amazing time at Qdoba their service was fast, friendly, and welcoming. The great service made the whole experience even better than the food.

Atmosphere: 5

Food: 5

Service: 5

Great service sabriah Charles and Fatima was really great servers and everyone else there was too!!

Atmosphere: 5

Food: 5

Service: 5