I will have to say that I was really pleased about the good customer service that I've been receiving there along with the other Starbucks in the Federal Way area they've all stepped up their game at least when I've gone in or through drive-thru The food and coffee have been hot The customer service is always polite I really enjoy to see the little writings on the cups at times a happy faces have a nice day All the positive things to be put on a cup I would say very much keep up the good work I know that you guys get a lot of traffic at times but just the attitude and the little things you do in the cups now and some things make a big difference in customer service. So the owner wanted me to reach out to them and wanted to talk to me in person I call up and talk to some girl Christina or something like that Crystal or sorry can't remember her name but instead she keeps wanting me to talk to the property manager on duty when I told her I did not want to talk to them I want to talk to the owner like he or she asked me to do we still got nowhere so after getting frustrated and drilled about by by the person there on the property management team and they could not do a simple job like give me the phone number for the owner or relay the message of my phone number to them how bad do they really want to resolve these issues things have not gotten any better same side of the street but I showed you is all messed up with cars being broken and garbage they've cut trees down Left the pieces there for people to come take them if they want them but of course no one can see him over there it's too hard to get into him so now it's just another ice or cause on that side apartment complex. If you enter their facility using the 312th Street entrance it is all kept up real nice and grass and pretty and always on top of things however if you use the exit point off the other side which most people do not see it is a cluster it's a eye sore cars broken down glass windows broken broken out and also no places to park inside because they don't have any parking spots at all you have to worry if you're delivery person there if you're going to be blocked in or maybe if you get tied up have a carby get ready towed you got to have your garbage outside of your porch on your house on a certain day for pickup and then of course they charge you $25 too have your garbage taken away I even gone as far now to see that you got people from your complex going down to the park at Adelaide to use the garbage down there to get rid of their garbage so they don't have to pay the fee not to mention seeing some of the furniture and other stuff that's from the apartments that have been vacated and stuff in up well outside of course in the curbside out there that you don't see it cuz you know the city will come through and pick it up for you and do your job I'm waiting now again to see if the manager sorry not manager if the owner's going to reach out to me and want to talk to me about these small incidents just now there's still occurring that I can bring up more I'm not changing my review I'm trying to be nice and give you a chance to correct it and talking about what I'm seeing and maybe come down and do a walk through with me on the other side apartment complex building which are kept up a lot better than the other side if you're going to rent this place I'd recommend you come in from the other side of the complex and look at the difference between how the buildings are maintained and kept up and the yard maintenance there too so I will call back later this week to see if you left me a phone number for me to call to talk to you the owner that's what you said you were the owner and wanted to talk to me not the property management team so have amazing weekend let's see if you guys can manage to do a simple task on your own at this point I seriously doubt it you can't even run the apartment complex and whoever you have for maintenance t
Atmosphere: 5
Food: 5
Service: 5
I D
I ordered two blended mochas—one with whipped cream and the other decaf and nonfat. Unfortunately, my order was not prepared correctly. I received only one blended mocha, and it wasn’t blended well—half the cup was full of ice chunks. The second drink was made as an iced mocha instead of a blended mocha! I've been really disappointed with Starbucks lately—they’re not what they used to be. I know they can remake my coffee, but one of the reasons I go through the drive-thru is because I’m usually in a hurry and don’t have time to wait for a remake
Atmosphere: 1
Food: 1
Service: 1
Coral Grandbois
Love stopping here; people are friendly, fast, and it's always a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Bean Zane
Yummy coffee
Atmosphere: 5
Food: 5
Service: 5
Tim Hoon
I love this Starbucks! The staff was excellent and the food and drinks were amazing! Thank you so much for all your hard work! They were pretty busy but able to handle the situation!
Atmosphere: 5
Food: 5
Service: 5
jnjrossi
By far my favorite coffee stop! The employees are very friendly and the drinks are the best in Federal Way.
Atmosphere: 5
Food: 5
Service: 5
Faiumu Taamu
Always get my order right. Service is AMAZING. Polite and friendly workers here.
Atmosphere: 5
Food: 5
Service: 5
paulo sanchez
The bathroom nesty the door window is nesty
Atmosphere: 1
Food: 3
Service: 2
Aldo S.
I visited the drive-through around noon and ordered a hot latte along with a cheese danish. When I received my order, I noticed that the cheese danish was cold. Unsure if I had requested it to be warmed, I asked the barista for clarification. Her response was unexpected; she mentioned that it might be due to the packaging.
While I didn't expect a replacement, I was taken aback by her response. Having been a loyal Starbucks customer for some time, this interaction was disappointing and did not reflect the high standards associated with the brand. I hope my feedback can contribute to improving customer service in the future. Thank you.
Michael Hagen
Always a good experience! They always get the drinks perfect
The people at this location are amazing ?? ? You always leave super happy ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wrap from the Sandwich Case That Is Frozen Have You Ever Had Frozen Cucumber Thawed Yuck
Meka Ahmedi
Food service and Atmosphere all amazing.
Atmosphere: 5
Food: 5
Service: 5
Kathy Thomas
Great starbucks! Great friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss on Baguette, Egg Pesto & Mozzarella Sandwich
Oksana Goretoy
Have to wait 30 min for my order. The employee worked so slow looks like doesn’t know what he’s was going. Finally have to canceled my order.
Jose Santos
Came to this establishment was okay but can be better . Noticed that whoever cleaned your glass must not know how to clean properly and if that's the case imagine the restaurant ?? please do a better job
I will have to say that I was really pleased about the good customer service that I've been receiving there along with the other Starbucks in the Federal Way area they've all stepped up their game at least when I've gone in or through drive-thru The food and coffee have been hot The customer service is always polite I really enjoy to see the little writings on the cups at times a happy faces have a nice day All the positive things to be put on a cup I would say very much keep up the good work I know that you guys get a lot of traffic at times but just the attitude and the little things you do in the cups now and some things make a big difference in customer service.
So the owner wanted me to reach out to them and wanted to talk to me in person I call up and talk to some girl Christina or something like that Crystal or sorry can't remember her name but instead she keeps wanting me to talk to the property manager on duty when I told her I did not want to talk to them I want to talk to the owner like he or she asked me to do we still got nowhere so after getting frustrated and drilled about by by the person there on the property management team and they could not do a simple job like give me the phone number for the owner or relay the message of my phone number to them how bad do they really want to resolve these issues things have not gotten any better same side of the street but I showed you is all messed up with cars being broken and garbage they've cut trees down Left the pieces there for people to come take them if they want them but of course no one can see him over there it's too hard to get into him so now it's just another ice or cause on that side apartment complex. If you enter their facility using the 312th Street entrance it is all kept up real nice and grass and pretty and always on top of things however if you use the exit point off the other side which most people do not see it is a cluster it's a eye sore cars broken down glass windows broken broken out and also no places to park inside because they don't have any parking spots at all you have to worry if you're delivery person there if you're going to be blocked in or maybe if you get tied up have a carby get ready towed you got to have your garbage outside of your porch on your house on a certain day for pickup and then of course they charge you $25 too have your garbage taken away I even gone as far now to see that you got people from your complex going down to the park at Adelaide to use the garbage down there to get rid of their garbage so they don't have to pay the fee not to mention seeing some of the furniture and other stuff that's from the apartments that have been vacated and stuff in up well outside of course in the curbside out there that you don't see it cuz you know the city will come through and pick it up for you and do your job I'm waiting now again to see if the manager sorry not manager if the owner's going to reach out to me and want to talk to me about these small incidents just now there's still occurring that I can bring up more I'm not changing my review I'm trying to be nice and give you a chance to correct it and talking about what I'm seeing and maybe come down and do a walk through with me on the other side apartment complex building which are kept up a lot better than the other side if you're going to rent this place I'd recommend you come in from the other side of the complex and look at the difference between how the buildings are maintained and kept up and the yard maintenance there too so I will call back later this week to see if you left me a phone number for me to call to talk to you the owner that's what you said you were the owner and wanted to talk to me not the property management team so have amazing weekend let's see if you guys can manage to do a simple task on your own at this point I seriously doubt it you can't even run the apartment complex and whoever you have for maintenance t
Atmosphere: 5
Food: 5
Service: 5
I ordered two blended mochas—one with whipped cream and the other decaf and nonfat. Unfortunately, my order was not prepared correctly.
I received only one blended mocha, and it wasn’t blended well—half the cup was full of ice chunks. The second drink was made as an iced mocha instead of a blended mocha! I've been really disappointed with Starbucks lately—they’re not what they used to be.
I know they can remake my coffee, but one of the reasons I go through the drive-thru is because I’m usually in a hurry and don’t have time to wait for a remake
Atmosphere: 1
Food: 1
Service: 1
Love stopping here; people are friendly, fast, and it's always a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Yummy coffee
Atmosphere: 5
Food: 5
Service: 5
I love this Starbucks! The staff was excellent and the food and drinks were amazing! Thank you so much for all your hard work! They were pretty busy but able to handle the situation!
Atmosphere: 5
Food: 5
Service: 5
By far my favorite coffee stop! The employees are very friendly and the drinks are the best in Federal Way.
Atmosphere: 5
Food: 5
Service: 5
Always get my order right. Service is AMAZING. Polite and friendly workers here.
Atmosphere: 5
Food: 5
Service: 5
The bathroom nesty the door window is nesty
Atmosphere: 1
Food: 3
Service: 2
I visited the drive-through around noon and ordered a hot latte along with a cheese danish. When I received my order, I noticed that the cheese danish was cold. Unsure if I had requested it to be warmed, I asked the barista for clarification. Her response was unexpected; she mentioned that it might be due to the packaging.
While I didn't expect a replacement, I was taken aback by her response. Having been a loyal Starbucks customer for some time, this interaction was disappointing and did not reflect the high standards associated with the brand. I hope my feedback can contribute to improving customer service in the future. Thank you.
Always a good experience! They always get the drinks perfect
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The people at this location are amazing ?? ? You always leave super happy ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wrap from the Sandwich Case That Is Frozen Have You Ever Had Frozen Cucumber Thawed Yuck
Food service and Atmosphere all amazing.
Atmosphere: 5
Food: 5
Service: 5
Great starbucks! Great friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss on Baguette, Egg Pesto & Mozzarella Sandwich
Have to wait 30 min for my order. The employee worked so slow looks like doesn’t know what he’s was going. Finally have to canceled my order.
Came to this establishment was okay but can be better . Noticed that whoever cleaned your glass must not know how to clean properly and if that's the case imagine the restaurant ?? please do a better job
Atmosphere: 1
Food: 4
Service: 2
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