The only starbucks around federal way that seems to not water their drinks down.
Atmosphere: 5
Food: 5
Service: 5
Victoria Bottles
Love me some Starbucks!
Atmosphere: 5
Food: 5
Service: 5
K. N.
Always clean, always nice customer service. They are generally one of the quicker locations in federal way. Drinks always made well
Atmosphere: 5
Food: 4
Service: 5
Jaxon
Ordered a simple tall caramel macchiato w extra foam, caramel, and vanilla shot at non-busy time around 930ish yesterday.
They messed up my order not once, not twice, but three times and had the audacity to defend the fact they kept shorting me on the amount of drink I had each time! So not worth going to which is a shame since it's so convenientlu located.
Atmosphere: 3
Food: 1
Service: 1
Angie “Captain” L
I love this location.
Atmosphere: 5
Food: 5
Service: 5
K S
I stopped by this location on Mother's Day and was surprised to find the store itself relatively empty, with no other customers waiting in line to order. However, the atmosphere felt surprisingly hectic, with the baristas seemingly laser-focused on fulfilling a stream of drive thru and mobile orders.
I placed a simple order for an iced coffee and then waited... and waited. In total, it took a full 17 minutes for my drink to be prepared and handed over. During this time, the baristas continued to prioritize the incoming online orders, with little to no acknowledgment of the few customers actually present in the store.
While I understand the growing popularity of mobile ordering, it was frustrating to experience such a significant delay for a straightforward drink when the physical store was quiet. It felt as though the in-person customer was a secondary concern.
Perhaps a better system for balancing in-store and online orders could improve the experience for everyone. While I appreciate the convenience of mobile ordering, it shouldn't come at the expense of timely service for those who choose to visit the store in person.
Atmosphere: 3
Service: 3
Sara Wainwright-Feldman
The employees at this location clearly have not gotten the memo from corporate about the refocus on customer service and making the cafes welcoming places. They have gotten orders incorrect a few times and seem to have a generally unfriendly attitude. Unfortunate given how other locations seem to be taking this policy more seriously.
Atmosphere: 4
Food: 5
Service: 1
ali alani
Beautiful and clean, hello, but small. The service is special. Sure the coffee is good
Atmosphere: 3
Food: 4
Service: 5
stephanie victoria
Every single time I have came to this Starbucks I always try to give it the benefit of the doubt and each time it’s a constant disappointment. From the coffee tasting burnt and sometimes the service is not that great compared to even busier Starbucks. Tonight I decided to get a matcha Frappuccino and when I tell you this drink was so sour I couldn’t even drink it tbh. I’m a tea drinker and have drank heavy tasting teas and matcha without anything added so this one just tasting so bitter and just plain disgusting. I’m sorry but this placed needs to get it together
Atmosphere: 2
Food: 1
Service: 2
여인서
I like the friendly staff and relaxed atmosphere :)
Short staff is a huge problem with customer service. It affects most of Starbucks experience.
Atmosphere: 5
Food: 5
Service: 2
Edward Garcia
Went at 6am ordered a cappuccino at the baristas had a bad mood they looked like they didn’t wanna be there, if you don’t like your job just quit.
Atmosphere: 1
Food: 3
Service: 1
Sandra Gonzales
Fast. Efficient. Enjoyed the drinks. Three different drinks... All made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Marlin Chroninger
Sb coffee is overrated. Would love to be able to get a cup of fresh brewed coffee.
Food: 3
Service: 3
Erik Alberts
Putting non english speaking employees in customer facing positions is totally wild. Especially so when they don't even give you the right thing you ordered and refuse three times to honor your points balance. Do better.
The only starbucks around federal way that seems to not water their drinks down.
Atmosphere: 5
Food: 5
Service: 5
Love me some Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Always clean, always nice customer service. They are generally one of the quicker locations in federal way. Drinks always made well
Atmosphere: 5
Food: 4
Service: 5
Ordered a simple tall caramel macchiato w extra foam, caramel, and vanilla shot at non-busy time around 930ish yesterday.
They messed up my order not once, not twice, but three times and had the audacity to defend the fact they kept shorting me on the amount of drink I had each time! So not worth going to which is a shame since it's so convenientlu located.
Atmosphere: 3
Food: 1
Service: 1
I love this location.
Atmosphere: 5
Food: 5
Service: 5
I stopped by this location on Mother's Day and was surprised to find the store itself relatively empty, with no other customers waiting in line to order. However, the atmosphere felt surprisingly hectic, with the baristas seemingly laser-focused on fulfilling a stream of drive thru and mobile orders.
I placed a simple order for an iced coffee and then waited... and waited. In total, it took a full 17 minutes for my drink to be prepared and handed over. During this time, the baristas continued to prioritize the incoming online orders, with little to no acknowledgment of the few customers actually present in the store.
While I understand the growing popularity of mobile ordering, it was frustrating to experience such a significant delay for a straightforward drink when the physical store was quiet. It felt as though the in-person customer was a secondary concern.
Perhaps a better system for balancing in-store and online orders could improve the experience for everyone. While I appreciate the convenience of mobile ordering, it shouldn't come at the expense of timely service for those who choose to visit the store in person.
Atmosphere: 3
Service: 3
The employees at this location clearly have not gotten the memo from corporate about the refocus on customer service and making the cafes welcoming places. They have gotten orders incorrect a few times and seem to have a generally unfriendly attitude. Unfortunate given how other locations seem to be taking this policy more seriously.
Atmosphere: 4
Food: 5
Service: 1
Beautiful and clean, hello, but small. The service is special. Sure the coffee is good
Atmosphere: 3
Food: 4
Service: 5
Every single time I have came to this Starbucks I always try to give it the benefit of the doubt and each time it’s a constant disappointment. From the coffee tasting burnt and sometimes the service is not that great compared to even busier Starbucks. Tonight I decided to get a matcha Frappuccino and when I tell you this drink was so sour I couldn’t even drink it tbh. I’m a tea drinker and have drank heavy tasting teas and matcha without anything added so this one just tasting so bitter and just plain disgusting. I’m sorry but this placed needs to get it together
Atmosphere: 2
Food: 1
Service: 2
I like the friendly staff and relaxed atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Short staff is a huge problem with customer service. It affects most of Starbucks experience.
Atmosphere: 5
Food: 5
Service: 2
Went at 6am ordered a cappuccino at the baristas had a bad mood they looked like they didn’t wanna be there, if you don’t like your job just quit.
Atmosphere: 1
Food: 3
Service: 1
Fast. Efficient. Enjoyed the drinks. Three different drinks... All made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Sb coffee is overrated. Would love to be able to get a cup of fresh brewed coffee.
Food: 3
Service: 3
Putting non english speaking employees in customer facing positions is totally wild. Especially so when they don't even give you the right thing you ordered and refuse three times to honor your points balance. Do better.
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