I bought just 1 item. A baked potato. I asked for an extra butter & sour cream. I'm always polite. Not any butter AT ALL & I was going to work. Maybe their loud music was too distracting for the DT cashier. STAY AT THE WINDOW & check the little things. USUALLY, accurate & friendly here.
Atmosphere: 2
Food: 3
Service: 3
Buddy Burlison
Each time I've eaten here there has been an issue with the food. Im only writing this review now because I was gonna stop here with family but someone was yelling in the drive threw to where coming around the corner by the discount tire in the afternoon we could hear someone getting upset at ordering. Im guessing something was going on between the staff and this person but who knows. Their burgers used to be great but each time 4 times in a row they had a chemical after taste and when I came through and bought another meal to explain to the manager she honestly sounded concerned and I explained I wasn't angry or anything but its like it was completely disregarded tho because when I came through a week later the exact same thing happens again. Got fairly sick after eating their Dave's double and will not return to this location anymore after giving 4 chances spread out over 6 months. Not gonna put my gut through that ever again.
Atmosphere: 1
Food: 1
Service: 1
Rai Peebles
Been to several places Wendy’s because they’re actually my favorite fast food spot. I go at least 3-4 times a week. This was the first Wendy’s I went to that charged me for 1 sauce packet after I just ordered a meal. Needlessly to say I will never be going to this Wendy’s again. I hope they get closed down.
Atmosphere: 1
Food: 1
Service: 1
Giana Isabell
⸻
I placed an online order and more than half of my meal was missing from the bag. When I called the store for compensation, the manager, Anna, was extremely unprofessional. She questioned me in a way that felt like she was testing me, refused to provide the store’s address, and then hung up on me. Her attitude was rude and unhelpful, and she should definitely be reviewed on her job duties and professionalism.
Thankfully, Henry called me back, located my order, apologized, and offered to replace my entire meal. I truly appreciate that there are still kind and helpful employees like him.
Despite Henry’s effort, I still do not recommend this location based on my overall experience.
Walter Clayton
Honestly for me there's really no reason to eat at Wendy's. There's to many place's with way better burgers...
Food: 2
Service: 2
Darell Silvers
The Dave's single cheeseburger is good.
Atmosphere: 4
Food: 4
Service: 4
John S Mayers
So much better than the previous Federal Way location on 320th Street!
Atmosphere: 5
Food: 4
Service: 5
Steven Mitchell
While the food isn't bad and the service is decent, the orders aren't necessarily correct. This has been an issue for years. The most egregious problem is the constant error with drinks. I drive a friend to and from doctor appointments in Seattle. She is a diabetic kidney transplant patient. She needs diet drinks. For some reason, she keeps getting served regular sugar drinks! This happens virtually every time and when she asks specifically if the drink is diet, she's told yes. We are no longer going to do business at this location due to the incompetence and dishonesty of the staff. These drinks raise blood sugar and cause physical damage to the transplantef kidney. Avoid this location if you are diabetic or have dietary issues requiring diet drinks.
Atmosphere: 4
Food: 4
Service: 2
Liz Patrick
Easy ordering and service. Love the frosty desserts with fries combo.
This location never disappoints 👏. Food is always fresh and services is really fast! Always a great place to grab a quick meal.
Atmosphere: 5
Food: 5
Service: 5
Rachel Schwartz
Good food, the dining area could be cleaner
Atmosphere: 4
Food: 5
Service: 3
Mason Johnson
After a long day my family placed an online order here, I drove to pick it up. Sat in the drive thru for 10 minutes even though it was just 3 cars, at the window they handed me the drinks 2 of which being frosty’s and then told me to wait out front for another 10 minutes. I waited and finally got the food and drove home, the ice cream was very melted by the time I arrived , I unpacked everything and they had forgotten an entire meal we paid for. This is not the 1st time this has happened at this Wendy’s. It’s always horrible waits, terrible customer service, and lost items.
Atmosphere: 1
Food: 1
Service: 1
Carmen Mateo
Our order is always wrong 🙃
velley boii
Always love Wendy's
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger, Scone, Wendy's Hot & Crispy Fries, Apple Bites, Cheese Fries, Chili, Baconator Fries, Wendy’S Baked Potatoes, Saucy Nuggets, Hamburger, Spicy Chicken Sandwich, Jr Bacon Cheeseburger, Dave's Single, Dave's Double, Dave's Combo, Double Stack, Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic, Baconator, Homestyle French Toast Sticks 6 PC Combo
I bought just 1 item. A baked potato. I asked for an extra butter & sour cream. I'm always polite. Not any butter AT ALL & I was going to work. Maybe their loud music was too distracting for the DT cashier. STAY AT THE WINDOW & check the little things. USUALLY, accurate & friendly here.
Atmosphere: 2
Food: 3
Service: 3
Each time I've eaten here there has been an issue with the food. Im only writing this review now because I was gonna stop here with family but someone was yelling in the drive threw to where coming around the corner by the discount tire in the afternoon we could hear someone getting upset at ordering. Im guessing something was going on between the staff and this person but who knows. Their burgers used to be great but each time 4 times in a row they had a chemical after taste and when I came through and bought another meal to explain to the manager she honestly sounded concerned and I explained I wasn't angry or anything but its like it was completely disregarded tho because when I came through a week later the exact same thing happens again. Got fairly sick after eating their Dave's double and will not return to this location anymore after giving 4 chances spread out over 6 months. Not gonna put my gut through that ever again.
Atmosphere: 1
Food: 1
Service: 1
Been to several places Wendy’s because they’re actually my favorite fast food spot. I go at least 3-4 times a week. This was the first Wendy’s I went to that charged me for 1 sauce packet after I just ordered a meal. Needlessly to say I will never be going to this Wendy’s again. I hope they get closed down.
Atmosphere: 1
Food: 1
Service: 1
⸻
I placed an online order and more than half of my meal was missing from the bag. When I called the store for compensation, the manager, Anna, was extremely unprofessional. She questioned me in a way that felt like she was testing me, refused to provide the store’s address, and then hung up on me. Her attitude was rude and unhelpful, and she should definitely be reviewed on her job duties and professionalism.
Thankfully, Henry called me back, located my order, apologized, and offered to replace my entire meal. I truly appreciate that there are still kind and helpful employees like him.
Despite Henry’s effort, I still do not recommend this location based on my overall experience.
Honestly for me there's really no reason to eat at Wendy's. There's to many place's with way better burgers...
Food: 2
Service: 2
The Dave's single cheeseburger is good.
Atmosphere: 4
Food: 4
Service: 4
So much better than the previous Federal Way location on 320th Street!
Atmosphere: 5
Food: 4
Service: 5
While the food isn't bad and the service is decent, the orders aren't necessarily correct. This has been an issue for years. The most egregious problem is the constant error with drinks. I drive a friend to and from doctor appointments in Seattle. She is a diabetic kidney transplant patient. She needs diet drinks. For some reason, she keeps getting served regular sugar drinks! This happens virtually every time and when she asks specifically if the drink is diet, she's told yes. We are no longer going to do business at this location due to the incompetence and dishonesty of the staff. These drinks raise blood sugar and cause physical damage to the transplantef kidney. Avoid this location if you are diabetic or have dietary issues requiring diet drinks.
Atmosphere: 4
Food: 4
Service: 2
Easy ordering and service. Love the frosty desserts with fries combo.
Atmosphere: 5
Food: 5
Service: 5
Its Wendys and its fast food
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
This location never disappoints 👏. Food is always fresh and services is really fast! Always a great place to grab a quick meal.
Atmosphere: 5
Food: 5
Service: 5
Good food, the dining area could be cleaner
Atmosphere: 4
Food: 5
Service: 3
After a long day my family placed an online order here, I drove to pick it up. Sat in the drive thru for 10 minutes even though it was just 3 cars, at the window they handed me the drinks 2 of which being frosty’s and then told me to wait out front for another 10 minutes. I waited and finally got the food and drove home, the ice cream was very melted by the time I arrived , I unpacked everything and they had forgotten an entire meal we paid for.
This is not the 1st time this has happened at this Wendy’s. It’s always horrible waits, terrible customer service, and lost items.
Atmosphere: 1
Food: 1
Service: 1
Our order is always wrong 🙃
Always love Wendy's
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger, Scone, Wendy's Hot & Crispy Fries, Apple Bites, Cheese Fries, Chili, Baconator Fries, Wendy’S Baked Potatoes, Saucy Nuggets, Hamburger, Spicy Chicken Sandwich, Jr Bacon Cheeseburger, Dave's Single, Dave's Double, Dave's Combo, Double Stack, Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic, Baconator, Homestyle French Toast Sticks 6 PC Combo
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