There is no TOWER barista but there is THE barista in the casino. If going with minors don't go. Coffee was a 6 or 7 out of 10. The workers were very nice.
Atmosphere: 1
Food: 3
Service: 5
Jimmy James
Mid coffee but the servers where nice and was called the barista in the middle of the
Atmosphere: 1
Food: 3
Service: 4
227susief
Starting with a 20 min wait to check in, I got the feeling something was different. I haven’t stayed here since before the pandemic, and I was a frequent traveler then. Since I was standing in line with not much to do, I could over hear the check ins in front of me and 2 out of five rooms were not ready at check in time of 4pm. Check in was smooth for me thankfully, and we got a room in the North tower The room? Very clean. No issues The bathroom? Very clean. They now supply paper cups in the bathrooms which was a bit surprising to me. Turned on the water to fill up a water bottle and it was grey (see photo). I ran the water for a while thinking it would clear but no. I asked housekeeping about it and was told “it should be fine to drink”. I don’t think so. I bought some for $2.50 a bottle in the drink machine instead. Beds were comfy with very soft pillows that are not adult sized. But there were three of them so I managed. We have CPAP machines and had to move the night stand from the wall as there were no power outlets available near the beds. Also, the screen from the in room assistant we had to shut off because we couldn’t figure out how to turn down the brightness. No clock by the bed. Played in the casino for a while. It’s not as fun as pre pandemic. The machines are not as fun as they used to be. Mostly Asian themed games. Nothing with an interactive game. I didn’t find much I enjoyed. Skagit has much better machines We got a pizza from pizzanini and it was yummy as usual Overall not a horrible stay but nothing spectacular.
lhC596FY
When we arrived we noticed the room counters & dresser needed wiped off. In-room tablet for music & identifying hotel amenities wouldn't connect. Called front desk to report tablet not working and they said would send a technician. Never showed up. Watching TV 10pm and it stopped working, lost connection for 30 min. We visit Bellingham several times a year, I think it's time to find a new hotel.
198SteveK198
Front desk was bad. Not going back to stay. They used my credit card for another customer without my knowledge or authorization. Never told me. And when I called, they weren't about to apologize or comp me anything. Won't be back to stay.
joshwilson37
My wife and I stayed at the Silver Reef Resort in June 2022 to celebrate 10 years together. We booked a stay and play room and had a great time! The steak house is truly the best restaurant in Whatcom county (and the best steaks we've ever had), the casino is clean and smoke free, and the room we stayed in was beautiful. Every staff member all the way to management were amazing, and you can't go wrong with an indoor pool and hot tub. We'd highly recommend a stay here to anyone!
BobL85226
They say you have a beautiful view of Mt. Baker. I had a beautiful view of scrub trees and brush out of my fourth floor window. At check in, I was told they cleaned the rooms every three days. I was there for nine days and nobody ever cleaned the room. In fact, the room was never vacummed prior to my checking in, there were popcorn pieces on the floor. The vent in the ceiling above the sink was caked with dirt. Front desk was very pleasant and friendly and the room did have nice furniture in it. The bed was comfortable.
Ibwordy I
The bed was comfortable enough, and the place was clean but the pillows not great - flattened out hard. Decor not nearly as nice as other Casino Resorts such as Swinnomish or 7 Cedars. Price, however, was comparable. No fridge. Soap etc was "blood orange", which smelled awful. Stick to herbs or fresh! Good AC, good darkout blinds, good pastry and coffee counter, good fried rice.
laila1984
I was a little reluctant to stay in this casino resort due to the bad reviews but all other places were fully booked. And needed a local getaway for the long week and thought, perhaps, it would have improved as a result of bad reviews. As we arrived at the entrance, there were 3 female front desk employees. We opened the door and no one looked up, all looking down at their computer or phone(?). I’m sure they were aware of our presence because of the sound of the door opening and closing, our footsteps and chatter. It was a quiet morning with no other guests checking in, so it’s not hard to notice us. They seemed oblivious. We stood there for a few moments, being respectful as they may be finishing up or busy. Then when they saw us, no greetings, no “hi “. Instead, they waited for us to approach them. Checking in was completed with not a smile from any of these ladies. Like we were an interruption. We didn’t need an over-the-top greeting(a put-off) , but just the basic welcoming smile. Only the Asian lady, although sounding only business-like , was decent enough to assist us. Went straight to the restaurant because we were starving. The male greeter at the entrance was stone-faced when he said there was a wait. Then I asked another lady employee where I can find the bathroom, she replied in a rude manner., again like we were such a bother. Instead of us getting upset, my husband and I just joked and laughed at how ridiculously unfriendly employees were. The breakfast waitresses and the male “teller” at the casino cash counter were the friendliest. The bedroom that we had dreaded to be dirty, turned out to be really clean and the sheets smelling freshly laundered. And I can always tell a hotel bathroom is clean when I walk on the floor barefoot. This bathroom was immaculate. Also I thought it was thoughtful and mindful of the management to have installed handle bars and have a tub mat in the shower- for the senior guests. Not many restaurants and what they had close early so make sure not to go hungry late at night. Food was mediocre. Not sure I will come back.
2000travelled10
We stayed here and the rooms were not clean. I was itching after we left a couple days later and found out from the doctor I contacted Scabies. My fiancée dropped his phone behind the bed and we pulled the mattress up to get it. There was dust and food wrappers by headboard. We were really looking forward to our stay but it turned into a nightmare. I had bites all over my feet. We will never go back to this hotel.
I had been going to Silver Reef steadily for years before Covid 19 and it was our favorite place to gamble a couple of times per week. No more, I will never go back after their rude, abusive & threatening actions to me in the casino. After a year of not being able to cross the border, we went across to Silver Reef to go gambling. On every visit we have ever made there we have left 1000s of dollars. We went to the casino and visited the rewards desk and asked to speak to a manager. I explained to the manager that myself and my wife were fully vaccinated along with booster shots, but I have both federal & local exceptions, signed by a Doctor, for not wearing mask for medical reasons. I can’t breathe with them on. The manager said she understood & that was acceptable. I said we would be down on the weekend and she assured me it was OK. When we arrived on Saturday I was accosted by security and their boss & told to get out of the casino. I told them I had an exception and it was Ok’ed by a manger. He called me a damn liar & said he would throw me out if I didn't leave. I'm 74 and I augured that the manager told me different. We got into verbal argument & shouting match. In the past we have dropped $1000s at the casino and were treated as excellent customers. This Casino has gone to the dogs. I would advise no one to go to Silver Reef Casino, stay there or play there. Seniors be very carefully, this 30s something year old security bully was going to beat me up if I didn't leave and as he said he was in charge and I had no rights at all. He was not recognizing and exceptions for anything, no matter who issued them.
Linda D
It's never a good sign when you check in @ 4:00 that they tell you housekeeping will not be available. We went down to have dinner at 8:45 and were told that they were no longer seating for dinner...take out only. Earlier we wanted to make reservations for dinner and that was not allowed. The pat answer for any shortcomings they blamed on Covid. In reality it was short staffing. The slot machines were very tight with few bonuses. An overall disappointing experience.
fishinglawyer
This place has the best cookies for miles around. They are made in house and if you like coconut you must try the chocolate covered macaroons, which are large, chewy and fabulous. They often sell out by late afternoon, so do not wait too late in the day or you will miss out! The other cookies are also large and really good, especially the peanut butter. They will also give you free bottles of water if you ask.
TikiTravels
I don’t like to write reviews like this but the hotel staff left a bad taste in my mouth. Total lack of service and no urgency to handle service issues. We booked a two night stay and checked in late on Friday. Got to the 6th floor room in the north tower with our luggage(it’s a walk) only to open the door on another couple already occupying the room we were supposed to check into. Had to walk all the way back to the front desk and was told yes they made a mistake. No real apology and staff was clueless that this was a major safety issue. I had left my husband on the 6th floor with all the luggage. Told the front desk that he was up on the floor however the front desk failed to tell me that I could not get back up to him without a key and they moved us to a room on the 5th floor. Cell phone service is also really bad in the hotel and you get dead spots so he couldn’t hear my phone calls to have him come down. I had to go down to the front desk a third time to get another key to get up to the 6th floor. The front desk person said oh ya you need a key. In the process of all this there was a very intoxicated couple in the lobby that the hotel had banned from the casino and security was handling however it was causing a great scene for other guests. Not handled very properly and went on for all my visits back and forth to the front desk. The hotel also took a deposit at check in for incidentals and what they failed to let you know is that their computer systems never worked so you couldn’t charge to the room the first day and a half. Restaurant staff seemed aware but no one at the front desk did. On the day of check out we asked for an hour extension and thought maybe the front desk would take notice due to our issues and they said they just couldn’t extend. When we left there were numerous empty rooms with one person working at the far end of the hall from our room. It was clear that we didn’t need to vacate the room that fast. I asked for a front desk manager from several of the front desk staff during my stay and was told repeatedly that no one was there until Monday. I finally was able to get a name on Sunday for the actual manager and left a voice Mail after check out and never heard back from management. I can’t recommend that you stay at this resort if you are looking for any type of service. They don’t care and they are not trained. There are other hotels in the area and you can Uber in if you want to visit the casino. Don’t think we will be back .
263cynthiaj
They force everyone through the main entrance for COVId / ID checks which is fine except if they are at max capacity. We had reservations at the Stk house which was 6 weeks out for a birthday party and some of our guests could not come in, we explained how we had 8:45 reservations and all of our guests were also guests of the hotel. Not only could they not get in to go to the restaurant they couldn’t even get in to go to their hotel rooms. After having to hold the table at the restaurant they finally got in... we had a nice dinner and proceeded to our rooms to drop off bday presents/coats ect. We walked past a guy with a clip board who asked us our room number... and thought hummm extra security? 5 minutes later we came back to go to casino to start having some fun when the same guy with clipboard said we could not enter back through to the casino because they were full and that we would have to go outside in the cold and rain through the parking lot and go stand back in line and wait at the main entrance. We were like WTF? We called the casino concierge (we are all too tier players) and asked if we could wait in hotel lobby until they had space for us ... and he said there was nothing her could do... so we checked out and left. They ruined our ?. Other casinos have separate wait lines for people with reservations. But SR failed to show any consideration for their VIP/ or their guests who had reservations. No apologies and no one tried to make it right. This is a cash grab business with no respect or regard for their customers. I will never plan another special event there and will never go there on weekends. We spent millions over the past few years in that casino and helped to shore them up to help the tribe during Pandemic... and this is how they thank us.
There is no TOWER barista but there is THE barista in the casino. If going with minors don't go. Coffee was a 6 or 7 out of 10. The workers were very nice.
Atmosphere: 1
Food: 3
Service: 5
Mid coffee but the servers where nice and was called the barista in the middle of the
Atmosphere: 1
Food: 3
Service: 4
Starting with a 20 min wait to check in, I got the feeling something was different. I haven’t stayed here since before the pandemic, and I was a frequent traveler then. Since I was standing in line with not much to do, I could over hear the check ins in front of me and 2 out of five rooms were not ready at check in time of 4pm. Check in was smooth for me thankfully, and we got a room in the North tower The room? Very clean. No issues The bathroom? Very clean. They now supply paper cups in the bathrooms which was a bit surprising to me. Turned on the water to fill up a water bottle and it was grey (see photo). I ran the water for a while thinking it would clear but no. I asked housekeeping about it and was told “it should be fine to drink”. I don’t think so. I bought some for $2.50 a bottle in the drink machine instead. Beds were comfy with very soft pillows that are not adult sized. But there were three of them so I managed. We have CPAP machines and had to move the night stand from the wall as there were no power outlets available near the beds. Also, the screen from the in room assistant we had to shut off because we couldn’t figure out how to turn down the brightness. No clock by the bed. Played in the casino for a while. It’s not as fun as pre pandemic. The machines are not as fun as they used to be. Mostly Asian themed games. Nothing with an interactive game. I didn’t find much I enjoyed. Skagit has much better machines We got a pizza from pizzanini and it was yummy as usual Overall not a horrible stay but nothing spectacular.
When we arrived we noticed the room counters & dresser needed wiped off. In-room tablet for music & identifying hotel amenities wouldn't connect. Called front desk to report tablet not working and they said would send a technician. Never showed up. Watching TV 10pm and it stopped working, lost connection for 30 min. We visit Bellingham several times a year, I think it's time to find a new hotel.
Front desk was bad. Not going back to stay. They used my credit card for another customer without my knowledge or authorization. Never told me. And when I called, they weren't about to apologize or comp me anything. Won't be back to stay.
My wife and I stayed at the Silver Reef Resort in June 2022 to celebrate 10 years together. We booked a stay and play room and had a great time! The steak house is truly the best restaurant in Whatcom county (and the best steaks we've ever had), the casino is clean and smoke free, and the room we stayed in was beautiful. Every staff member all the way to management were amazing, and you can't go wrong with an indoor pool and hot tub. We'd highly recommend a stay here to anyone!
They say you have a beautiful view of Mt. Baker. I had a beautiful view of scrub trees and brush out of my fourth floor window. At check in, I was told they cleaned the rooms every three days. I was there for nine days and nobody ever cleaned the room. In fact, the room was never vacummed prior to my checking in, there were popcorn pieces on the floor. The vent in the ceiling above the sink was caked with dirt. Front desk was very pleasant and friendly and the room did have nice furniture in it. The bed was comfortable.
The bed was comfortable enough, and the place was clean but the pillows not great - flattened out hard. Decor not nearly as nice as other Casino Resorts such as Swinnomish or 7 Cedars. Price, however, was comparable. No fridge. Soap etc was "blood orange", which smelled awful. Stick to herbs or fresh! Good AC, good darkout blinds, good pastry and coffee counter, good fried rice.
I was a little reluctant to stay in this casino resort due to the bad reviews but all other places were fully booked. And needed a local getaway for the long week and thought, perhaps, it would have improved as a result of bad reviews. As we arrived at the entrance, there were 3 female front desk employees. We opened the door and no one looked up, all looking down at their computer or phone(?). I’m sure they were aware of our presence because of the sound of the door opening and closing, our footsteps and chatter. It was a quiet morning with no other guests checking in, so it’s not hard to notice us. They seemed oblivious. We stood there for a few moments, being respectful as they may be finishing up or busy. Then when they saw us, no greetings, no “hi “. Instead, they waited for us to approach them. Checking in was completed with not a smile from any of these ladies. Like we were an interruption. We didn’t need an over-the-top greeting(a put-off) , but just the basic welcoming smile. Only the Asian lady, although sounding only business-like , was decent enough to assist us. Went straight to the restaurant because we were starving. The male greeter at the entrance was stone-faced when he said there was a wait. Then I asked another lady employee where I can find the bathroom, she replied in a rude manner., again like we were such a bother. Instead of us getting upset, my husband and I just joked and laughed at how ridiculously unfriendly employees were. The breakfast waitresses and the male “teller” at the casino cash counter were the friendliest. The bedroom that we had dreaded to be dirty, turned out to be really clean and the sheets smelling freshly laundered. And I can always tell a hotel bathroom is clean when I walk on the floor barefoot. This bathroom was immaculate. Also I thought it was thoughtful and mindful of the management to have installed handle bars and have a tub mat in the shower- for the senior guests. Not many restaurants and what they had close early so make sure not to go hungry late at night. Food was mediocre. Not sure I will come back.
We stayed here and the rooms were not clean. I was itching after we left a couple days later and found out from the doctor I contacted Scabies. My fiancée dropped his phone behind the bed and we pulled the mattress up to get it. There was dust and food wrappers by headboard. We were really looking forward to our stay but it turned into a nightmare. I had bites all over my feet. We will never go back to this hotel.
Restaurantji Recommends
I had been going to Silver Reef steadily for years before Covid 19 and it was our favorite place to gamble a couple of times per week. No more, I will never go back after their rude, abusive & threatening actions to me in the casino. After a year of not being able to cross the border, we went across to Silver Reef to go gambling. On every visit we have ever made there we have left 1000s of dollars. We went to the casino and visited the rewards desk and asked to speak to a manager. I explained to the manager that myself and my wife were fully vaccinated along with booster shots, but I have both federal & local exceptions, signed by a Doctor, for not wearing mask for medical reasons. I can’t breathe with them on. The manager said she understood & that was acceptable. I said we would be down on the weekend and she assured me it was OK. When we arrived on Saturday I was accosted by security and their boss & told to get out of the casino. I told them I had an exception and it was Ok’ed by a manger. He called me a damn liar & said he would throw me out if I didn't leave. I'm 74 and I augured that the manager told me different. We got into verbal argument & shouting match. In the past we have dropped $1000s at the casino and were treated as excellent customers. This Casino has gone to the dogs. I would advise no one to go to Silver Reef Casino, stay there or play there. Seniors be very carefully, this 30s something year old security bully was going to beat me up if I didn't leave and as he said he was in charge and I had no rights at all. He was not recognizing and exceptions for anything, no matter who issued them.
It's never a good sign when you check in @ 4:00 that they tell you housekeeping will not be available. We went down to have dinner at 8:45 and were told that they were no longer seating for dinner...take out only. Earlier we wanted to make reservations for dinner and that was not allowed. The pat answer for any shortcomings they blamed on Covid. In reality it was short staffing. The slot machines were very tight with few bonuses. An overall disappointing experience.
This place has the best cookies for miles around. They are made in house and if you like coconut you must try the chocolate covered macaroons, which are large, chewy and fabulous. They often sell out by late afternoon, so do not wait too late in the day or you will miss out! The other cookies are also large and really good, especially the peanut butter. They will also give you free bottles of water if you ask.
I don’t like to write reviews like this but the hotel staff left a bad taste in my mouth. Total lack of service and no urgency to handle service issues. We booked a two night stay and checked in late on Friday. Got to the 6th floor room in the north tower with our luggage(it’s a walk) only to open the door on another couple already occupying the room we were supposed to check into. Had to walk all the way back to the front desk and was told yes they made a mistake. No real apology and staff was clueless that this was a major safety issue. I had left my husband on the 6th floor with all the luggage. Told the front desk that he was up on the floor however the front desk failed to tell me that I could not get back up to him without a key and they moved us to a room on the 5th floor. Cell phone service is also really bad in the hotel and you get dead spots so he couldn’t hear my phone calls to have him come down. I had to go down to the front desk a third time to get another key to get up to the 6th floor. The front desk person said oh ya you need a key. In the process of all this there was a very intoxicated couple in the lobby that the hotel had banned from the casino and security was handling however it was causing a great scene for other guests. Not handled very properly and went on for all my visits back and forth to the front desk. The hotel also took a deposit at check in for incidentals and what they failed to let you know is that their computer systems never worked so you couldn’t charge to the room the first day and a half. Restaurant staff seemed aware but no one at the front desk did. On the day of check out we asked for an hour extension and thought maybe the front desk would take notice due to our issues and they said they just couldn’t extend. When we left there were numerous empty rooms with one person working at the far end of the hall from our room. It was clear that we didn’t need to vacate the room that fast. I asked for a front desk manager from several of the front desk staff during my stay and was told repeatedly that no one was there until Monday. I finally was able to get a name on Sunday for the actual manager and left a voice Mail after check out and never heard back from management. I can’t recommend that you stay at this resort if you are looking for any type of service. They don’t care and they are not trained. There are other hotels in the area and you can Uber in if you want to visit the casino. Don’t think we will be back .
They force everyone through the main entrance for COVId / ID checks which is fine except if they are at max capacity. We had reservations at the Stk house which was 6 weeks out for a birthday party and some of our guests could not come in, we explained how we had 8:45 reservations and all of our guests were also guests of the hotel. Not only could they not get in to go to the restaurant they couldn’t even get in to go to their hotel rooms. After having to hold the table at the restaurant they finally got in... we had a nice dinner and proceeded to our rooms to drop off bday presents/coats ect. We walked past a guy with a clip board who asked us our room number... and thought hummm extra security? 5 minutes later we came back to go to casino to start having some fun when the same guy with clipboard said we could not enter back through to the casino because they were full and that we would have to go outside in the cold and rain through the parking lot and go stand back in line and wait at the main entrance. We were like WTF? We called the casino concierge (we are all too tier players) and asked if we could wait in hotel lobby until they had space for us ... and he said there was nothing her could do... so we checked out and left. They ruined our ?. Other casinos have separate wait lines for people with reservations. But SR failed to show any consideration for their VIP/ or their guests who had reservations. No apologies and no one tried to make it right. This is a cash grab business with no respect or regard for their customers. I will never plan another special event there and will never go there on weekends. We spent millions over the past few years in that casino and helped to shore them up to help the tribe during Pandemic... and this is how they thank us.