The AI at the drive thru is horrible. Gets the order wrong. It cannot understand simple requests. I have gone twice both times over 15 min wait. Just ridiculous. Will not be going to any Wendy's if this is their idea of service. Just no.
Atmosphere: 1
Food: 4
Service: 4
Cynthia Block
Ordered 2 Chicken Tender Combos, didn't get second order of french frys. Odered two different sauces-- got only honey mustard.
Atmosphere: 3
Food: 2
Service: 3
Mary Dickens
I know and appreciate that the food is made to order, however it was a 27 minute experience to use the pick up window. The AI ordering was mediocre at best and the person that took my money, delivered my beverage and handed me my food had zero personality or courtesy. She may have said 5 words to me during our three interactions (yes, three - each was a time delayed step in the process). I had not visited a Wendy's location in quite some time and don't see myself enduring the process again in the near future.
Food: 4
Service: 2
Ethan Cline
Automated drive-thru, indoor ordering kiosks, and a disgusting lobby that clearly hadn’t been cleaned all day (around 3pm on a Friday). Not to mention the nasty and unstocked bathrooms. All these things that the staff don’t have to do, and the food still took 20 minutes for 4 meals when they were not that busy. The fries were hot and the food was correct, little service we got was kind, however the entire restaurant was so gross. The lobby smelt of wet greasy garbage, and everything was sticky. I was shocked to read that this building is new.
Atmosphere: 1
Food: 5
Service: 2
KayaMae Stephan
I just have to give appreciation for every employee at this location. I have had a personal, very deep hatred for Wendy's since I was a teenager -long story- and have avoided it like the plague. Since becoming pregnant this spring however, I was willing to give it a try one more time, because I was so hungry and couldn't eat anything other than plain fruit and vegetables for my whole first trimester. Y'all...no other joint has ever been so consistently good, with really sweet service, never messed up an order, gone above and beyond for me, and the fries are HOT! If I could give everyone a raise there, I would. If any of you staff members read this, please know that you have all contributed in some way to making my pregnancy a little less rough, you've saved me from complete crying meltdowns a few times, and I really, really appreciate each and every one of you for being so accommodating to some of my preggo brain requests 😂 The happiest and most blessed holidays to the staff at the Ferndale Wendy's. I'm grateful for you all.
Atmosphere: 5
Food: 5
Service: 5
Get Outdoors Now Explore {G.O.N.E}
It’s clean and new it’s Wendy’s so is what it is.Also right off the freeway next to a gas station and truck stop.
Atmosphere: 3
Food: 3
Service: 3
Natasha Zimmers
Friendly, fast, and yummy.
Earl Cunningham
Slowest place on earth, if there's any cars in the drive through you might as well pass them by or plan on sitting in line for 20 minutes
Atmosphere: 1
Food: 3
Service: 1
Liam Dorn
This was the worst food ever with an AI drive through after chewing through my cardboard burger and soggy fries I ended up sick. Don’t come here
Atmosphere: 2
Food: 1
Service: 2
Michael Taylor
Fast drive through, their breakfast is perfect on the go.
We stopped by 2 have dinner. It was really busy clean the employees. We're super nice. The dining area was really good clean looking forward to coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Joel B
Automated drive thru only works if there are zero modifications. Otherwise it's a mess. Regardless of ordering method, it's incredibly slow. We've been here a handful of times and it's 3-4 times slower than any other branch we've been to. The building is new, that seems to be the only plus.
Atmosphere: 4
Food: 4
Service: 1
Joey Bartley
My Doggy loves the treats. Burgers are great
Atmosphere: 4
Food: 5
Service: 4
Mason Love
Honestly the Wendy’s ai is so utterly bad, this place would be great if only you hired employees instead of robots. Shame. It makes getting fast food take longer than ordering at a restaurant.
Atmosphere: 3
Food: 5
Service: 1
Patrick Anderson
Screw AI, people need to be able to do these jobs not robots. Also you have to scream for it to register your order and will cut you off before you can make any customizations to your meal.
The AI at the drive thru is horrible. Gets the order wrong. It cannot understand simple requests. I have gone twice both times over 15 min wait. Just ridiculous. Will not be going to any Wendy's if this is their idea of service. Just no.
Atmosphere: 1
Food: 4
Service: 4
Ordered 2 Chicken Tender Combos, didn't get second order of french frys. Odered two different sauces-- got only honey mustard.
Atmosphere: 3
Food: 2
Service: 3
I know and appreciate that the food is made to order, however it was a 27 minute experience to use the pick up window.
The AI ordering was mediocre at best and the person that took my money, delivered my beverage and handed me my food had zero personality or courtesy. She may have said 5 words to me during our three interactions (yes, three - each was a time delayed step in the process).
I had not visited a Wendy's location in quite some time and don't see myself enduring the process again in the near future.
Food: 4
Service: 2
Automated drive-thru, indoor ordering kiosks, and a disgusting lobby that clearly hadn’t been cleaned all day (around 3pm on a Friday). Not to mention the nasty and unstocked bathrooms. All these things that the staff don’t have to do, and the food still took 20 minutes for 4 meals when they were not that busy. The fries were hot and the food was correct, little service we got was kind, however the entire restaurant was so gross. The lobby smelt of wet greasy garbage, and everything was sticky. I was shocked to read that this building is new.
Atmosphere: 1
Food: 5
Service: 2
I just have to give appreciation for every employee at this location. I have had a personal, very deep hatred for Wendy's since I was a teenager -long story- and have avoided it like the plague. Since becoming pregnant this spring however, I was willing to give it a try one more time, because I was so hungry and couldn't eat anything other than plain fruit and vegetables for my whole first trimester. Y'all...no other joint has ever been so consistently good, with really sweet service, never messed up an order, gone above and beyond for me, and the fries are HOT! If I could give everyone a raise there, I would.
If any of you staff members read this, please know that you have all contributed in some way to making my pregnancy a little less rough, you've saved me from complete crying meltdowns a few times, and I really, really appreciate each and every one of you for being so accommodating to some of my preggo brain requests 😂
The happiest and most blessed holidays to the staff at the Ferndale Wendy's. I'm grateful for you all.
Atmosphere: 5
Food: 5
Service: 5
It’s clean and new it’s Wendy’s so is what it is.Also right off the freeway next to a gas station and truck stop.
Atmosphere: 3
Food: 3
Service: 3
Friendly, fast, and yummy.
Slowest place on earth, if there's any cars in the drive through you might as well pass them by or plan on sitting in line for 20 minutes
Atmosphere: 1
Food: 3
Service: 1
This was the worst food ever with an AI drive through after chewing through my cardboard burger and soggy fries I ended up sick. Don’t come here
Atmosphere: 2
Food: 1
Service: 2
Fast drive through, their breakfast is perfect on the go.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We stopped by 2 have dinner. It was really busy clean the employees. We're super nice. The dining area was really good clean looking forward to coming back soon.
Atmosphere: 5
Food: 5
Service: 5
Automated drive thru only works if there are zero modifications. Otherwise it's a mess.
Regardless of ordering method, it's incredibly slow. We've been here a handful of times and it's 3-4 times slower than any other branch we've been to. The building is new, that seems to be the only plus.
Atmosphere: 4
Food: 4
Service: 1
My Doggy loves the treats. Burgers are great
Atmosphere: 4
Food: 5
Service: 4
Honestly the Wendy’s ai is so utterly bad, this place would be great if only you hired employees instead of robots. Shame. It makes getting fast food take longer than ordering at a restaurant.
Atmosphere: 3
Food: 5
Service: 1
Screw AI, people need to be able to do these jobs not robots. Also you have to scream for it to register your order and will cut you off before you can make any customizations to your meal.
Atmosphere: 1
Food: 1
Service: 1
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