Arby's in Kennewick

“I am a mother of 4 young children from Texas, I am traveling across the country, and was driving through this town, on my way to Oregon. We stop in, first thing I notice is how clean the place is… the dining area and the restrooms. We go up to order and I believe Carlos was our cashier, he was polite and answered a menu question I had. At the end of the transaction he walked all the way around the counter, squatted down and gave my 2 year old a high five. It was truly endearing and not something I expected him to take his time to do. He completely made my littles girl’s day as she had the biggest smile. Then as I was filling my drinks, another employee named Jeremy walked over and asked if I’d like him to push some tables together to make it easier for my children and myself to all sit together. I’ve never had an employee at a fast food restaurant ask me that. He then offered to carry my tray to my table so I could keep ahold of both of my toddlers hands. It was simple kindness, but not something I am not used to in these situations. He later came by and checked on us to see if we needed anything and in conversation recommended a place for me to stop on my travels. The hospitality I received here was superior to any fast food restaurant I’ve been to. I hope their bosses recognize them and know they must make many feel welcome at their location. And also know, while this mom is traveling without her husband (he’s in the Army and currently out of country) that having these employees not only help a mother juggle 4 children, but make my kids smile, means so much! Thank you Arby’s!“

“Went to drive up for cheddar roast beef sandwich. Quick to order at outside kiosk, 2 cars ahead for pickup. 5 minute wait for each car to pick up food, so 15 minutes in line waiting for order. The order was correct but the sandwich left a whole lot to be desired . What little meat and cheese covered half the bun literally. They apparently forgot to put the other half on. Really disappointed.“