Not sure if it was accidental or intentional, but $5 gratuity was added to our drive thru order. My husband tapped his card and I looked over and saw the total was clearly off. We had another 4 hour drive ahead of us and didn’t have time to go back to figure it out. We had planned to tip, but the added total that we didn’t choose or agree to was frustrating.
amier mickaile
Good place and people
Atmosphere: 5
Food: 5
Service: 5
T M LoPresti
Very good friendly
Atmosphere: 5
Food: 5
Service: 5
Daniel De Los Santos
Ordered a hot chocolate and to be honest It tasted like chocolate flavored hot water won't make this mistake again don't order a hot chocolate here that's for sure.
ruqayah Gandala
So bad customer service the girl that works thier was so bad she wiped her hands and my drink with the same tissue and my drink was done she didn't give it to me she left it and went to do another order
Danny Brown
I used to go up there every day for years, and drink coffee with friends. I won't go anymore because all the songs were being played in Spanish, and I don't understand Spanish. Very sad that the English speaking customers are leaving..
Delm Stabu
Very nice, clean and well-maintained place!
Atmosphere: 5
Food: 5
Service: 5
Scott Christofferson
Clean. Good products. Terrible service.
Atmosphere: 4
Food: 5
Service: 2
J Moore
Was not happy with the syrup price changes for swapping classic for another flavor. Made my drink a lot more money
Atmosphere: 5
Food: 5
Service: 5
Aspen Kelly
Very clean including the bathrooms and the service was fast and very kind
They were friendly and offered great service. We each got our order made with no issues. Says something to management when things run that smoothly.
Atmosphere: 5
Food: 5
Service: 5
Mike Brown
Starbucks always has great service with great drinks. I stop by when I want great coffee.
Atmosphere: 4
Food: 4
Service: 5
Kinz Aupoak
I decided to give this location a second chance. Today assured me this has got to be the worst starbucks location in Tri-Cities. I was the only one in the drive through and after handing me my drink the girl at the window started shutting the window saying bye. I had also ordered food. After the food was given by another worker, I took a sip of my drink which was made wrong. She then grabbed my drink and said I guess I can remake this for you. She was visibly annoyed that I spoke up about how it wasn’t made without lemonade. She rolled her eyes, did not apologize, gave zero eye contact and packed my drink with so much ice. I’m disappointed Starbucks has employees like this representing them here at this location. It’s very sad the lack of customer service here. Will not be going here again and will make sure others are aware to go anywhere else but here.
Catherine Callahan
My favorite Starbucks in all of Tri! Thanks for staying open late.
Atmosphere: 5
Food: 5
Service: 5
Nathan Cole
The staff here are generally nice and understandable on rare occasions some are not, clean and well kept. Enjoyed being able to sit and relax and eat my lunch there without interruptions or being ask questions.
Not sure if it was accidental or intentional, but $5 gratuity was added to our drive thru order. My husband tapped his card and I looked over and saw the total was clearly off. We had another 4 hour drive ahead of us and didn’t have time to go back to figure it out. We had planned to tip, but the added total that we didn’t choose or agree to was frustrating.
Good place and people
Atmosphere: 5
Food: 5
Service: 5
Very good friendly
Atmosphere: 5
Food: 5
Service: 5
Ordered a hot chocolate and to be honest It tasted like chocolate flavored hot water won't make this mistake again don't order a hot chocolate here that's for sure.
So bad customer service the girl that works thier was so bad she wiped her hands and my drink with the same tissue and my drink was done she didn't give it to me she left it and went to do another order
I used to go up there every day for years, and drink coffee with friends. I won't go anymore because all the songs were being played in Spanish, and I don't understand Spanish. Very sad that the English speaking customers are leaving..
Very nice, clean and well-maintained place!
Atmosphere: 5
Food: 5
Service: 5
Clean. Good products. Terrible service.
Atmosphere: 4
Food: 5
Service: 2
Was not happy with the syrup price changes for swapping classic for another flavor. Made my drink a lot more money
Atmosphere: 5
Food: 5
Service: 5
Very clean including the bathrooms and the service was fast and very kind
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They were friendly and offered great service. We each got our order made with no issues. Says something to management when things run that smoothly.
Atmosphere: 5
Food: 5
Service: 5
Starbucks always has great service with great drinks. I stop by when I want great coffee.
Atmosphere: 4
Food: 4
Service: 5
I decided to give this location a second chance. Today assured me this has got to be the worst starbucks location in Tri-Cities. I was the only one in the drive through and after handing me my drink the girl at the window started shutting the window saying bye. I had also ordered food. After the food was given by another worker, I took a sip of my drink which was made wrong. She then grabbed my drink and said I guess I can remake this for you. She was visibly annoyed that I spoke up about how it wasn’t made without lemonade. She rolled her eyes, did not apologize, gave zero eye contact and packed my drink with so much ice. I’m disappointed Starbucks has employees like this representing them here at this location. It’s very sad the lack of customer service here. Will not be going here again and will make sure others are aware to go anywhere else but here.
My favorite Starbucks in all of Tri! Thanks for staying open late.
Atmosphere: 5
Food: 5
Service: 5
The staff here are generally nice and understandable on rare occasions some are not, clean and well kept. Enjoyed being able to sit and relax and eat my lunch there without interruptions or being ask questions.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Carmel Frappachino
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