Marianna is an awesome owner, very friendly and keeps the place clean!
Atmosphere: 5
Food: 5
Service: 5
Georgina Baltazar Soto
We went on Sunday, November 17 and Monday, November 18, 2024 to Baskin Robbins Kent Wa, and the truth is excellent service, atmosphere and products. The place was very clean, the girl who provided us with very kind and patient attention. Recommended!
Atmosphere: 5
Food: 5
Service: 5
Raven Canez
I ordered for delivery and got the wrong order. I ordered the 3 scoop sundae and not only did I get a half portion but they also gave me the wrong flavor of ice cream! I ordered peppermint and received mint chip. Definitely not what I wanted
Atmosphere: 1
Food: 1
Service: 1
Nighten Fuller
I love the service there and they have the best ice cream ever
Atmosphere: 5
Food: 5
Service: 5
Hana Uchida
Paper was glued to the cone and the size difference between the two scoops for my kids was not great
Atmosphere: 2
Service: 2
Juno
They were on their phone the entire time, I tried to get their attention but they didn’t acknowledge me.
Atmosphere: 2
Food: 4
Service: 1
Marbella
Please correct your open times online please. Says 10pm. I drove 20 minutes to get ice cream and you guys were closed.
I preordered my daughter’s cake with a picture sample of the style I would like it to be. I also talked to the person who took my ordered that I totally understood it wouldn’t look like that sample picture, but the cake came out missing of what I detailed to her and just look at the 6 on the cake! Is that a professional who knows how to do it or a trainee who has no skill. M very disappointed with this. If it wasn’t because my daughter wanted a pink cake I wouldn’t take it. I wouldn’t recommend anyone ordering cake there.
Elicia Snowden
Quite disappointed at the service received. The women was rude to the gentleman in front of me, rude to me, rude and then again rude to the person behind me! She seemed annoyed that customers were on the store. There was a slight language barrier, but never should that be an excuse to be rude if there's a misunderstanding... Three times! I won't return simply because of that. Ice cream, fortunately, did not further the poor experience.
Atmosphere: 2
Food: 5
Service: 1
Andrea Conner
Customer service was terrible!
Atmosphere: 4
Food: 5
Service: 1
Jack ArtistTryingToLive
I went in around 6:30 to order a few ice cream products, at first the lady who was working the store wasn’t pay a ounce of attention to the fact that customers came in, and when she did she was talking on the phone with a AirPod in. So I couldn’t understand her, she was talking on the phone and taking with us at the same time so I had no idea when she was talking to me or when she mumbling about random drama to her friend who was on the phone with her. As a cashier myself it makes me so frustrated when customers come up to the counter still on the phone, but to have it totally flipped and the employee be the one on the phone with a friend not another customer, a friend is absolutely crazy. We were asking her questions and she didn’t have a care in the world. And I totally understand people are not payed enough for most jobs but there is no reason to remain on the phone with someone else when trying, and failing might I add, to take our order. Not to mention how many times I had to repeat myself because she was just not listening at all, well at least not listening to us she was paying 110% of her attention to her friend. Horrible customer service, didn’t even put the right amount of ice cream in and gave me the wrong cone (so I ended up paying for the more expensive one) and she was trying so hard to get us out of there she kept trying to check us out when only one of us had ordered even though when we came in and asked for some time for us to think we made it fairly clear we were both getting something. Also she used the same scoop for every ice cream, and I’m not sure about the policy but I would assume that you would at bare minimum have to clean the scoop in some way in between.
Atmosphere: 1
Food: 2
Service: 1
Erick Hurtado
Beautiful remodeled Baskin Robins! I love coming here and enjoying an ice cream with my family.
very bad attitude and way of talking so rude
My favorite place🫶
Its always great
Marianna is an awesome owner, very friendly and keeps the place clean!
Atmosphere: 5
Food: 5
Service: 5
We went on Sunday, November 17 and Monday, November 18, 2024 to Baskin Robbins Kent Wa, and the truth is excellent service, atmosphere and products. The place was very clean, the girl who provided us with very kind and patient attention. Recommended!
Atmosphere: 5
Food: 5
Service: 5
I ordered for delivery and got the wrong order. I ordered the 3 scoop sundae and not only did I get a half portion but they also gave me the wrong flavor of ice cream! I ordered peppermint and received mint chip. Definitely not what I wanted
Atmosphere: 1
Food: 1
Service: 1
I love the service there and they have the best ice cream ever
Atmosphere: 5
Food: 5
Service: 5
Paper was glued to the cone and the size difference between the two scoops for my kids was not great
Atmosphere: 2
Service: 2
They were on their phone the entire time, I tried to get their attention but they didn’t acknowledge me.
Atmosphere: 2
Food: 4
Service: 1
Please correct your open times online please. Says 10pm. I drove 20 minutes to get ice cream and you guys were closed.
Restaurantji Recommends
I preordered my daughter’s cake with a picture sample of the style I would like it to be. I also talked to the person who took my ordered that I totally understood it wouldn’t look like that sample picture, but the cake came out missing of what I detailed to her and just look at the 6 on the cake! Is that a professional who knows how to do it or a trainee who has no skill. M very disappointed with this. If it wasn’t because my daughter wanted a pink cake I wouldn’t take it. I wouldn’t recommend anyone ordering cake there.
Quite disappointed at the service received. The women was rude to the gentleman in front of me, rude to me, rude and then again rude to the person behind me! She seemed annoyed that customers were on the store. There was a slight language barrier, but never should that be an excuse to be rude if there's a misunderstanding... Three times! I won't return simply because of that. Ice cream, fortunately, did not further the poor experience.
Atmosphere: 2
Food: 5
Service: 1
Customer service was terrible!
Atmosphere: 4
Food: 5
Service: 1
I went in around 6:30 to order a few ice cream products, at first the lady who was working the store wasn’t pay a ounce of attention to the fact that customers came in, and when she did she was talking on the phone with a AirPod in. So I couldn’t understand her, she was talking on the phone and taking with us at the same time so I had no idea when she was talking to me or when she mumbling about random drama to her friend who was on the phone with her. As a cashier myself it makes me so frustrated when customers come up to the counter still on the phone, but to have it totally flipped and the employee be the one on the phone with a friend not another customer, a friend is absolutely crazy. We were asking her questions and she didn’t have a care in the world. And I totally understand people are not payed enough for most jobs but there is no reason to remain on the phone with someone else when trying, and failing might I add, to take our order. Not to mention how many times I had to repeat myself because she was just not listening at all, well at least not listening to us she was paying 110% of her attention to her friend. Horrible customer service, didn’t even put the right amount of ice cream in and gave me the wrong cone (so I ended up paying for the more expensive one) and she was trying so hard to get us out of there she kept trying to check us out when only one of us had ordered even though when we came in and asked for some time for us to think we made it fairly clear we were both getting something. Also she used the same scoop for every ice cream, and I’m not sure about the policy but I would assume that you would at bare minimum have to clean the scoop in some way in between.
Atmosphere: 1
Food: 2
Service: 1
Beautiful remodeled Baskin Robins! I love coming here and enjoying an ice cream with my family.
Atmosphere: 5
Food: 5
Service: 5
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