I went in around 6:30 to order a few ice cream products, at first the lady who was working the store wasn’t pay a ounce of attention to the fact that customers came in, and when she did she was talking on the phone with a AirPod in. So I couldn’t understand her, she was talking on the phone and taking with us at the same time so I had no idea when she was talking to me or when she mumbling about random drama to her friend who was on the phone with her. As a cashier myself it makes me so frustrated when customers come up to the counter still on the phone, but to have it totally flipped and the employee be the one on the phone with a friend not another customer, a friend is absolutely crazy. We were asking her questions and she didn’t have a care in the world. And I totally understand people are not payed enough for most jobs but there is no reason to remain on the phone with someone else when trying, and failing might I add, to take our order. Not to mention how many times I had to repeat myself because she was just not listening at all, well at least not listening to us she was paying 110% of her attention to her friend. Horrible customer service, didn’t even put the right amount of ice cream in and gave me the wrong cone (so I ended up paying for the more expensive one) and she was trying so hard to get us out of there she kept trying to check us out when only one of us had ordered even though when we came in and asked for some time for us to think we made it fairly clear we were both getting something. Also she used the same scoop for every ice cream, and I’m not sure about the policy but I would assume that you would at bare minimum have to clean the scoop in some way in between.
Atmosphere: 1
Food: 2
Service: 1
Erick Hurtado
Beautiful remodeled Baskin Robins! I love coming here and enjoying an ice cream with my family.
Atmosphere: 5
Food: 5
Service: 5
Shannon Carrillo
Very quaint little place, employee was very friendly and let me try lots of flavors without getting annoyed. I did get brain freeze so 4/5 for food but other than that 5/5 all around.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Reese's Peanut Butter Cup Sundae
akın şahin
It was really really perfect welcoming and staff and also delicious birthday cake there a lot of flavors of ice cream and some delicious like that ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale, Cappuccino Blast, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Very Berry Strawberry, Fudge Brownie N' Oreo Cookie Cake, Standard Roll Cake, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Reese's Peanut Butter Cup Sundae, Made with Snickers Sundae, Banana Split, DIY Polar Pizza Kit, DIY Sundae Kit, Celebration Party Cake, Easter Cake, Birthday Cake, Hot Fudge Sundae
Татьяна Саксеева
The best ice cream is here! A place with a great atmosphere, cleanliness and a large variety of ice cream!
Atmosphere: 5
Food: 5
Service: 5
Sofia Chylik
Amazing and fast service. The store is cozy, clean and has a large selection of the best ice cream! I especially recommend Rainbow ice cream!
Atmosphere: 5
Food: 5
Service: 5
Jillian Adams
We went in late Sunday evening to get an ice cream cake for my husband’s birthday. The employee was helpful and accommodating while multi-tasking and helping several customers all on her own. I am happy to support this business. Happy Thanksgiving!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
katrina papa
Even though the lady was about to close and throw the trash, she still signaled us to come in and let us order. Mind you, we placed about like 6 orders. She washed her hands well, welcomed us in and took our crazy orders with no attitude nor hesitation. Thank you for taking care of my cravings and my family!
Atmosphere: 5
Food: 5
Service: 5
Ku'ulei Gumapac
Favorite cotton candy ice cream! Lady server was awesome today!
Every time I go get my drink they are absolute amazing… they are really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Melanie Hawkins
Clean, friendly service, specialty cakes, clean seating and decorated nicely for the holidays! Haven’t seen a BR that has it this together. We came out of our way to come to this location because the Renton one is closed down (not sure why) but we’ll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Felicia Singh
Went during the holidays! I love the Turkey it’s a talking price for sure! Love the new look Baskin Robins Kent! ??
Atmosphere: 5
Food: 5
Service: 5
Ashika Ronser
I go here twice a week get the same thing mocha blast with Jamoca..icecream the manager who's there super nice very sweet..
I went in around 6:30 to order a few ice cream products, at first the lady who was working the store wasn’t pay a ounce of attention to the fact that customers came in, and when she did she was talking on the phone with a AirPod in. So I couldn’t understand her, she was talking on the phone and taking with us at the same time so I had no idea when she was talking to me or when she mumbling about random drama to her friend who was on the phone with her. As a cashier myself it makes me so frustrated when customers come up to the counter still on the phone, but to have it totally flipped and the employee be the one on the phone with a friend not another customer, a friend is absolutely crazy. We were asking her questions and she didn’t have a care in the world. And I totally understand people are not payed enough for most jobs but there is no reason to remain on the phone with someone else when trying, and failing might I add, to take our order. Not to mention how many times I had to repeat myself because she was just not listening at all, well at least not listening to us she was paying 110% of her attention to her friend. Horrible customer service, didn’t even put the right amount of ice cream in and gave me the wrong cone (so I ended up paying for the more expensive one) and she was trying so hard to get us out of there she kept trying to check us out when only one of us had ordered even though when we came in and asked for some time for us to think we made it fairly clear we were both getting something. Also she used the same scoop for every ice cream, and I’m not sure about the policy but I would assume that you would at bare minimum have to clean the scoop in some way in between.
Atmosphere: 1
Food: 2
Service: 1
Beautiful remodeled Baskin Robins! I love coming here and enjoying an ice cream with my family.
Atmosphere: 5
Food: 5
Service: 5
Very quaint little place, employee was very friendly and let me try lots of flavors without getting annoyed. I did get brain freeze so 4/5 for food but other than that 5/5 all around.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Reese's Peanut Butter Cup Sundae
It was really really perfect welcoming and staff and also delicious birthday cake there a lot of flavors of ice cream and some delicious like that ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale, Cappuccino Blast, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Very Berry Strawberry, Fudge Brownie N' Oreo Cookie Cake, Standard Roll Cake, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Reese's Peanut Butter Cup Sundae, Made with Snickers Sundae, Banana Split, DIY Polar Pizza Kit, DIY Sundae Kit, Celebration Party Cake, Easter Cake, Birthday Cake, Hot Fudge Sundae
The best ice cream is here! A place with a great atmosphere, cleanliness and a large variety of ice cream!
Atmosphere: 5
Food: 5
Service: 5
Amazing and fast service. The store is cozy, clean and has a large selection of the best ice cream! I especially recommend Rainbow ice cream!
Atmosphere: 5
Food: 5
Service: 5
We went in late Sunday evening to get an ice cream cake for my husband’s birthday. The employee was helpful and accommodating while multi-tasking and helping several customers all on her own. I am happy to support this business. Happy Thanksgiving!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Even though the lady was about to close and throw the trash, she still signaled us to come in and let us order. Mind you, we placed about like 6 orders. She washed her hands well, welcomed us in and took our crazy orders with no attitude nor hesitation. Thank you for taking care of my cravings and my family!
Atmosphere: 5
Food: 5
Service: 5
Favorite cotton candy ice cream! Lady server was awesome today!
Atmosphere: 5
Food: 5
Service: 5
The ice cream Cake was amazing and done super
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Family friendly workers. Love the vibe they bring.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Layered Sundae, Banana Split, DIY Sundae Kit, Hot Fudge Sundae
Every time I go get my drink they are absolute amazing… they are really
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Clean, friendly service, specialty cakes, clean seating and decorated nicely for the holidays! Haven’t seen a BR that has it this together. We came out of our way to come to this location because the Renton one is closed down (not sure why) but we’ll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Went during the holidays! I love the Turkey it’s a talking price for sure! Love the new look Baskin Robins Kent! ??
Atmosphere: 5
Food: 5
Service: 5
I go here twice a week get the same thing mocha blast with Jamoca..icecream the manager who's there super nice very sweet..
Atmosphere: 5
Food: 5
Service: 5