I waited in line for 25 minutes at the Big Foot Java in Kent because a manager decided to leave three brand-new employees alone on a busy Saturday. When I finally got to the window, I ordered a Bigfoot on the Beach. The girl at the window had no idea what that drink was, and another girl told her to “just mix the syrups that taste like a pina colada.” No recipe, no measurements—just guessing.
After waiting another 10 minutes for my drink, I asked what was taking so long and was told they were all new. When I finally got it, the drink was just syrup and ice—completely undrinkable.
There’s no excuse for leaving three new employees unsupervised on a weekend. It’s unfair to them and to customers. One of the girls even had her hood up the entire time, which made the whole situation feel even more unprofessional.
This location is a complete mess and the manager should be held accountable for such poor organization and training. $8.75 completely wasted.
Doryan Farret
I had been going here for a while now and the new girl that they recently hired (Indian short girl) I believe is disrespectful as hell! She won’t let me talk without getting interrupted. Just because I come often doesn’t give her the right to call me a weirdo and cussing at me? I have never experienced a barista with such insecurities.
Atmosphere: 1
Food: 1
Service: 1
Joshua Lowry
If your in a hurry don't go here. After a 10min conversation with the car in front. They rang me up. Then a 10min conversation with the car across from me. After a 20min wait I got the wrong drink, not even close to what I ordered. Didn't have time to wait for a fix. ( 230 am on the way to work) I'll just choose a different stand from now on.
Atmosphere: 3
Food: 2
Service: 1
Lalana Letushko
I absolutely love this location! The master baristas at this location can make anything you request just how you like! Shout out to Kavouri who helped me by offering life advice while making my drink to perfection! The shout out to the manager Honora, you running this place wonderfully keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Lina Suon
I love the mythical mango
Atmosphere: 5
Food: 5
Service: 5
Somalis Heng
If I could, I would give zero stars. Please, avoid this BFJ. I have never had any issues with BFJ from Puyallup to the one in Renton. When I absolutely have to go here, there are always issue. It was yesterday 10/26 between 3:30 and 4:15pm. I waited in line for 30 minutes and waited another 8-10 minutes for my one drink to be made. There were only 3 cars ahead of me but one was leaving. I couldn’t leave as I was already stuck between cars. There were 4 staff members. The hold up? They were just slowly making the drinks while they talked the whole time! About their cars, plans, etc. I understand talking during work hours but pausing to talk, I’m sure they’re not getting paid to talk and not work. When I drove up to the window, I wasn’t even greeted. There was no “hello” just “what can I get you?” Poor customer service, long wait times, rude, and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Amy Muse
Delicious drinks, and they have an actual variety of sugar-free options for us diabetics!
Atmosphere: 5
Food: 5
Service: 5
Donald Burroughs
Always good coffee
Atmosphere: 5
Service: 5
X_LionKing_X 1
I have issue with my order 24 ounce strawberry Red Bull drink that I ordered and it was halfway full, which is unacceptable
Atmosphere: 5
Food: 5
Service: 1
Armando Bargas
Happy national coffee day! Awesome staff so friendly today and the drinks are tastyyyy 😋
10/27/25 9:47 pm. We waited in line exactly 58 minutes to finally receive our order which was only 2 drinks. 1 lady even left the walk up window after waiting so long. She started her two drinks but couldn't finish them. I understand being busy having a long wait, long ticket times, but 1 hour is crazy! This batista needs to put it in 2nd or 3rd gear instead of having long conversations of how short staffed she is. Definitely will not be coming back to this location. 👎
Nicholas Hagler
20 minutes in line to be told they are out of stock. Slow service and disorganized staff.
Atmosphere: 1
Food: 1
Service: 1
Saige Moore
yummy drink!! You can never go wrong with bigfoot java, and this was no exception. The wait time was a bit outrageous though! It took them 30 minutes to clear 3 cars from the line, and there were no large orders. In comparison to other coffee stands, they had more staff and longer waits, which doesnt really add up. Nice people though!
Pelon Morfin
What are the good service very good coffee
Atmosphere: 5
Food: 5
Service: 5
Leah S
Paid for a 12oz lemonade, got a cup of ice with a splash of lemonade. This isn’t just bad service—it’s dishonest. Don’t treat customers like they won’t notice.
I waited in line for 25 minutes at the Big Foot Java in Kent because a manager decided to leave three brand-new employees alone on a busy Saturday. When I finally got to the window, I ordered a Bigfoot on the Beach. The girl at the window had no idea what that drink was, and another girl told her to “just mix the syrups that taste like a pina colada.” No recipe, no measurements—just guessing.
After waiting another 10 minutes for my drink, I asked what was taking so long and was told they were all new. When I finally got it, the drink was just syrup and ice—completely undrinkable.
There’s no excuse for leaving three new employees unsupervised on a weekend. It’s unfair to them and to customers. One of the girls even had her hood up the entire time, which made the whole situation feel even more unprofessional.
This location is a complete mess and the manager should be held accountable for such poor organization and training. $8.75 completely wasted.
I had been going here for a while now and the new girl that they recently hired (Indian short girl) I believe is disrespectful as hell! She won’t let me talk without getting interrupted. Just because I come often doesn’t give her the right to call me a weirdo and cussing at me? I have never experienced a barista with such insecurities.
Atmosphere: 1
Food: 1
Service: 1
If your in a hurry don't go here. After a 10min conversation with the car in front. They rang me up. Then a 10min conversation with the car across from me. After a 20min wait I got the wrong drink, not even close to what I ordered. Didn't have time to wait for a fix. ( 230 am on the way to work) I'll just choose a different stand from now on.
Atmosphere: 3
Food: 2
Service: 1
I absolutely love this location! The master baristas at this location can make anything you request just how you like! Shout out to Kavouri who helped me by offering life advice while making my drink to perfection! The shout out to the manager Honora, you running this place wonderfully keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
I love the mythical mango
Atmosphere: 5
Food: 5
Service: 5
If I could, I would give zero stars. Please, avoid this BFJ. I have never had any issues with BFJ from Puyallup to the one in Renton. When I absolutely have to go here, there are always issue. It was yesterday 10/26 between 3:30 and 4:15pm. I waited in line for 30 minutes and waited another 8-10 minutes for my one drink to be made. There were only 3 cars ahead of me but one was leaving. I couldn’t leave as I was already stuck between cars. There were 4 staff members. The hold up? They were just slowly making the drinks while they talked the whole time! About their cars, plans, etc. I understand talking during work hours but pausing to talk, I’m sure they’re not getting paid to talk and not work. When I drove up to the window, I wasn’t even greeted. There was no “hello” just “what can I get you?” Poor customer service, long wait times, rude, and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Delicious drinks, and they have an actual variety of sugar-free options for us diabetics!
Atmosphere: 5
Food: 5
Service: 5
Always good coffee
Atmosphere: 5
Service: 5
I have issue with my order 24 ounce strawberry Red Bull drink that I ordered and it was halfway full, which is unacceptable
Atmosphere: 5
Food: 5
Service: 1
Happy national coffee day! Awesome staff so friendly today and the drinks are tastyyyy 😋
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
10/27/25 9:47 pm. We waited in line exactly 58 minutes to finally receive our order which was only 2 drinks. 1 lady even left the walk up window after waiting so long. She started her two drinks but couldn't finish them. I understand being busy having a long wait, long ticket times, but 1 hour is crazy! This batista needs to put it in 2nd or 3rd gear instead of having long conversations of how short staffed she is. Definitely will not be coming back to this location. 👎
20 minutes in line to be told they are out of stock. Slow service and disorganized staff.
Atmosphere: 1
Food: 1
Service: 1
yummy drink!! You can never go wrong with bigfoot java, and this was no exception. The wait time was a bit outrageous though! It took them 30 minutes to clear 3 cars from the line, and there were no large orders. In comparison to other coffee stands, they had more staff and longer waits, which doesnt really add up. Nice people though!
What are the good service very good coffee
Atmosphere: 5
Food: 5
Service: 5
Paid for a 12oz lemonade, got a cup of ice with a splash of lemonade. This isn’t just bad service—it’s dishonest. Don’t treat customers like they won’t notice.
Food: 1
Service: 1
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