The girls working there are really nice but the smoothies are not consistent, they taste different/less flavorful from other locations.
C.C HARRISON
I use to live in Kent I went here for years different staff it was great . Yesterday I had the worst experience I bought a smoothie left started drinking it and when I went to drink more something was stuck in my straw I thought it was a blueberry so I kept trying to drink it hoping it would pass come to find out when I open my drink it was something that looked like a rock or a piece broke off from the blender thankfully I caught it could’ve choked I called back to inform them they said I’d get a refund no refund I took it the federal way location because there both owned by the same person to show proof I wasn’t lying they ended up making me another smoothie I think I’m done with smoothies at emerald city for now .
Lynn
I typically go to the twin lakes location as it closer to home although on Saturday I was in the Kent area went to go grab my builder shake and was so happy with how the young lady made my drink. She was so sweet and polite. I felt like she valued my request for extra peanut butter and was happy to help. I will be sure to show my support here again! Thank you!!
Isabella Torrance
I had one of the BEST protein smoothies I’ve ever tasted at Emerald City Smoothie! I believe the associate who helped me was named Bridget, and she was amazing!! super friendly, knowledgeable, and made my drink perfectly. You can tell she really cares about what she’s doing. The smoothie was fresh, creamy, and exactly what I needed post-workout. Highly recommend stopping by if you’re in Kent!!
McKenzie Walker
Sometimes the drinks are amazing and sometimes they don’t taste like what I ordered at all. Personally feel like they need to train all the people equally so that the smoothies come out equally.
CC
The Emarald is all you need!!
Jolie Foster
The smoothies here are really not the same as other locations. It tastes like they use a lot of ice. Even after they remade it, I could hardly taste the ingredients. I recommend the Federal Way location. I have always had great luck there. I am not happy with the cost of this smoothie and how little taste it had. Plus, when I mentioned for the second time that it was still not good, they wouldn't do anything. Go elsewhere and get your money's worth.
Janice E
Unprofessional and disappointing customer service. I walked in and wasn’t greeted at all. The employee who made my smoothie didn’t say a single word throughout the interaction and left a noticeable amount of smoothie in the blender and it tastes like nothing. When I pointed it out, she didn’t acknowledge or seem to care. To top it off, she placed the drink next to the blenders instead of the usual spot to the right facing the cashier, so I had to reach over to grab it myself. Overall, not a great experience.
Tomi Fernandez
As we walked thru the door we were asked if we were ready to order. Literally before the door shut. Umm no we aren't we literally just walked in. Then they decided to just stand there and stare at us. Making us a little uncomfortable.
Atmosphere: 2
Food: 3
Service: 2
Jacob Robbins
Normally I love the pb&j smoothie. Today they had a bad batch of peanut butter. Tastes weird.
It's been some time since I've stopped here but the smoothies are still amazing!! The staff was so polite. I was in a hurry and ordered online. Smoothies were ready when I got there! Coconut passion was fantastic! I'll be back.
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Marshall Claussen
It's been some time since I've stopped here but the smoothies are still amazing!! The staff was so polite. I was in a hurry and ordered online. Smoothies were ready when I got there! Coconut passion was fantastic! I'll be back.
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Jaclyn Rupert
Smoothie was good (PBJ) and employee was helpful and very friendly. Bit expensive.
The girls working there are really nice but the smoothies are not consistent, they taste different/less flavorful from other locations.
I use to live in Kent I went here for years different staff it was great .
Yesterday I had the worst experience I bought a smoothie left started drinking it and when I went to drink more something was stuck in my straw I thought it was a blueberry so I kept trying to drink it hoping it would pass come to find out when I open my drink it was something that looked like a rock or a piece broke off from the blender thankfully I caught it could’ve choked I called back to inform them they said I’d get a refund no refund I took it the federal way location because there both owned by the same person to show proof I wasn’t lying they ended up making me another smoothie I think I’m done with smoothies at emerald city for now .
I typically go to the twin lakes location as it closer to home although on Saturday I was in the Kent area went to go grab my builder shake and was so happy with how the young lady made my drink. She was so sweet and polite. I felt like she valued my request for extra peanut butter and was happy to help. I will be sure to show my support here again! Thank you!!
I had one of the BEST protein smoothies I’ve ever tasted at Emerald City Smoothie! I believe the associate who helped me was named Bridget, and she was amazing!! super friendly, knowledgeable, and made my drink perfectly. You can tell she really cares about what she’s doing. The smoothie was fresh, creamy, and exactly what I needed post-workout. Highly recommend stopping by if you’re in Kent!!
Sometimes the drinks are amazing and sometimes they don’t taste like what I ordered at all. Personally feel like they need to train all the people equally so that the smoothies come out equally.
The Emarald is all you need!!
The smoothies here are really not the same as other locations. It tastes like they use a lot of ice. Even after they remade it, I could hardly taste the ingredients. I recommend the Federal Way location. I have always had great luck there. I am not happy with the cost of this smoothie and how little taste it had. Plus, when I mentioned for the second time that it was still not good, they wouldn't do anything. Go elsewhere and get your money's worth.
Unprofessional and disappointing customer service. I walked in and wasn’t greeted at all. The employee who made my smoothie didn’t say a single word throughout the interaction and left a noticeable amount of smoothie in the blender and it tastes like nothing. When I pointed it out, she didn’t acknowledge or seem to care. To top it off, she placed the drink next to the blenders instead of the usual spot to the right facing the cashier, so I had to reach over to grab it myself. Overall, not a great experience.
As we walked thru the door we were asked if we were ready to order. Literally before the door shut. Umm no we aren't we literally just walked in.
Then they decided to just stand there and stare at us. Making us a little uncomfortable.
Atmosphere: 2
Food: 3
Service: 2
Normally I love the pb&j smoothie. Today they had a bad batch of peanut butter. Tastes weird.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Bad service, horrible customer service
Atmosphere: 1
Food: 1
Service: 1
It's been some time since I've stopped here but the smoothies are still amazing!! The staff was so polite. I was in a hurry and ordered online. Smoothies were ready when I got there! Coconut passion was fantastic! I'll be back.
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
It's been some time since I've stopped here but the smoothies are still amazing!! The staff was so polite. I was in a hurry and ordered online. Smoothies were ready when I got there! Coconut passion was fantastic! I'll be back.
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Smoothie was good (PBJ) and employee was helpful and very friendly. Bit expensive.
Food: 5
Delicious drinks!!
Atmosphere: 5
Food: 5
Service: 5
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