Jack In The Box

16757 SE 272nd St, Kent
(253) 631-5393

Recent Reviews

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Robert Wollam

Got exactly what I expected

Food: 3

Service: 5

Sherry Stanton

The tacos were horrible!

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Two Tacos

Daniel Carlson

Tired of their burgers

Atmosphere: 2

Food: 2

Service: 2

Brittney Sabbagh

Rude and unhelpful. Is hot food too much to ask for? Cold cheese!? Cold food… what even is this? I understand they are trying their best after the storm, but being rude to me just for asking for hot food is unreal.

Gerald Powers

It was 915am when I walked in to place an order to go. I placed my order and sat down to wait for it. And the tables were filthy, just like every other time I come in there. Maybe we need to get the health inspector out here.

Atmosphere: 1

Food: 4

Service: 4

Dandi Lion

Service sucked going through the drive thru

Atmosphere: 5

Food: 3

Service: 1

Recommended dishes: Breakfast Sandwich

kurt moose

Spendy! Cheaper at McDonald's, just sayin...

Atmosphere: 1

Food: 3

Service: 2

Kyleigh Harville

Hire people who speak English.
I asked if they had “CHOCOLATE MILK” and I got “HOT SAUCE”.
I also asked for a 2 kids MEAL and only got the sandwich and the chicken nuggets. No drink, no fries. But got charged for kids meals.
I also ordered my own MEAL and didn’t receive fries aswell. When I spoke up about it they couldn’t understand anything I was trying to say.
I went to McDonald’s to get my fries and drinks since they weren’t provided to me by jack in the box. And I won’t be coming back.

Clay Blair

As is tradition, this location sucked again. Ordered on the JITB app. Food never arrived but was labeled as delivered. I am sure someone is enjoying it but its not me.

Atmosphere: 1

Food: 1

Service: 1

J D

Short staffed and food made me sick. No more Jack for me

Food: 1

Service: 1

Gary Magnon

Good fast food place. It is very nice you can get breakfast at any time. So this is my go to place for bfast quickly if after 10am.

Atmosphere: 4

Food: 4

Service: 4

Conner Lee Johnson

Great service amazing smile however could understand my simple order of fries and a milkeshake also tricky drive thru

Food: 3

Service: 5

Ezekiels Paradise

You guys cut labor due to the covid pandemic. But that shit has BEEN over. Hire more people and get more employees in. I and all the other customers shouldn't have to wait 15-30 minutes because you guys don't want to hire more people and increase labor. Plus it's absolutely tiring that you guys prioritize drive thru above the lobby. If you guys only have 3-4 people working, you might as well close the drive thru. I waited close to 30 minutes for some tacos. That's all I had. If you cannot get this shit right, close the damn restaurant or get new owners cus the current ones don't know what they're doing. Just today I saw multiple people come in cus they got the wrong shit cus yall got one person taking orders, one person on the grill, one person getting food for drive thru/lobby/doordash, and one person making a thousand tacos and fries. They can only go so fast and I can tell they're stressed out. I've worked at Arby's and other fast food under these conditions and it absolutely sucked and was straining physically and mentally. And when employees are rushing and stressed out, they get angry with customers and they get stuff wrong. I don't blame the employees, I blame whoever it was that decided you should only have 4 employees per shift with 300 customers. I could do better than yall. Shiiiit lemme find out I can buy yall out.

Update September 30th, 2024
I got there at 3:40am and dude told me he couldn't help he was the system was about to update or some shit in "2 minutes". That's exactly what he said. I used to work at jack in the box and I worked overnight so I don't remember this happening, but online it says jack in the box systems update or whatever at 4am. I got there at 3:40am. 20 minutes. So he lied to me. But I don't blame him, he was outside rizzing up his torta girlfriend. Guess I got in the way🤣🤷🏾‍♂️ I wanted to try coming here more often at about this time, but I guess I'll just go to mcdonalds since I know they're open and I won't have to worry about a "system uodate" cus theirs happens at like 1am like a NORMAL store. Also dude left the drive thru window wide open. Someone could easily go in and take shit. I guess talking to women really does distract you🤣 and it's not like I go to jack in the box during the day often cus it takes 30 minutes to get some tacos. So I guess the $8-$20 a day yalll would've been getting is going to be about $0 a day now🤣 thank you for the ongoing bad experiences.

Atmosphere: 1

Service: 2

Alex Wright

super long wait time and buns are stale

Atmosphere: 2

Food: 2

Service: 2

Barbara

My husband waited 5 minutes at the counter at lunchtime today while employees ignored him. There were only a few customers in the building. He gave up and left

Atmosphere: 1

Service: 1

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