Went to this location probably 25 times this past year, almost always the employees are friendly, the sandwiches are always superb.
If anyone doesn't know what to get here are my recommendations.
Turkey club: Rose parm bread, mikes way with mayo.
Club Supreme: White bread, mikes way with honey mustard
Italian: Mikes way :always a good choice:
Famous Philly: Rose parm bread, Add bacon
Famous Philly: No peppers, Add lettuce, Add raw onions, Add honey mustard.
Chicken bacon ranch: Rose parm bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian, Jersey Mike's Famous Philly, Chicken Philly Cheese Steak
Roger
If you don’t mind the service, the food is always great. Unfortunately, this is the second time we get a bad service from the same guy. The first time we let it slide, anyone can be in a bad mood, second time was enough to make us stop coming here.
Atmosphere: 1
Food: 5
Service: 1
Sandeep Singh
I am a regular customer at this jersey Mike. On 02/14/25 my son placed the order online and told me it will be ready by 6:50. When I went the order was not and I understand that because the store was busy. I sat aside. But the lady named Ashely was super rude to me. She is asking me weird questions again and again. At last I left the store without picking my order and I want to cancel it. She is discriminating against me.
Shai Singh
Many times over the years I have gotten one large sandwich and asked for it to be half&half. The two employees at the time told me they have never done this and therefore are unable to. I expressed that I was upset with that to which the employees proceeded to go in the back, I overheard them say "It could have been a lot worse."
As someone who works in customer service myself I find it unbelievable that me disagreeing with the staff led to them ignoring me being there entirely. This is absolutely terrible customer service, and it is ridiculous to refuse a customer something as small and simple as a half and half having them pay instead for two seperate orders.
I enjoy Jersey Mike's as a company I have always been loyal and treated well, but these two staff members could have handled this situation a lot differently by prioritizing the customer.
Atmosphere: 3
Food: 3
Service: 1
Melissa Tang
If I could give a 10 star for service I received tonight, I would. These gentlemen went above and beyond, especially 1 minutes before closing without a complaint. They were friendly and our sandwiches were on point. Thank you for having great staff and going above and beyond. No miserable employees here. Nice work.
Atmosphere: 5
Food: 5
Service: 5
Richard Watters
First time and second time were just amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Super Sub
gabriel johnson
Nice employees but the soda machine is out of order 40%of the time
Vegetarian options: You can make any sub vegetarian
Dietary restrictions: Vegetarian sub
Parking: Lots of spots
Kid-friendliness: Nice to kids
Wheelchair accessibility: Ramp
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wrap, Bacon Ranch Chicken Cheese Steak, Buffalo Chicken Cheese Steak, Big Kahuna Cheese Steak, The Original Italian, Subs by the Box, Chicken Bacon Ranch, Cookie, The American Classic, 8 Club Sub, Chips, Bottled Water, Fresh Baked Cookies Brownies, Gatorade, Stubborn Soda, Portabella Cheese Steak, Buffalo Chicken, The Super Sub, blt, Chicken Philly Cheese Steak
john “Bav” Bavendam
Fast and good 👍👍😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Diljot Kaur
Nov 15 around 7:30 I went to Jersey mikes in Kent on Kent kangley. This old white guy needs to chill out. He was smashing people sandwich into bags after making it. He never greeted any customer even when he didn’t had any order and just keep cleaning that early. And if customers asked him to make a sandwich he gave them dirty look and keep smashing the meet on the cutter and packing the sandwich by throwing it in the counter really hard and throwing it back in the bag. I mean he should just retired.
Atmosphere: 1
Food: 1
Service: 1
Erik J.
Hey I love this place, I was surprised to see the average rating so low. I just started eating here and ordered it door dash every time.... And it's been delicious! The rosemary parmesan bread is so legit. Get the oil and vinegar for sure. And cold subs are the only way to go. Trust me!
Recommended dishes: Bacon Ranch Chicken Cheese Steak, Buffalo Chicken Cheese Steak, The Original Italian, The American Classic, Portabella Cheese Steak, Jersey Mike's Famous Philly
Brandon
Called in an order on 4/12 because their website was having issues, asked for a #7 with no cheese and mike's way. They must have misheard me and gave me a #17, which is a Philly cheesesteak. No worries, miscommunications happen. They did not confirm my order with with me to check that I actually wanted a Philly with no cheese + olive oil and vinegar (Mike's way), which is an insane sandwich that I highly doubt anyone would willingly order, but whatever.I drove back to ask them to remake it, which the employees said they'd do. Halfway through remaking it, the manager sent one of the employees back out (instead of coming out themself) to tell me they were going to have to charge me for the new sandwich. This is after I had already handed the old one back and they tossed it, so I could not even take the monstrosity that I paid for back. I explained the miscommunication, but they would not be flexible, I guess. Pretty lame not to take care of a longtime regular that's never once complained over an overpriced sandwich it would cost them next to nothing to replace.I'm super bummed because this was my favorite sandwich shop and we eat here weekly, but my family and I won't be coming back again after this.
Service: 1
Heather S
Wow absolutely the worst Jersey Mike's I've ever been to. Super slow the place was clean however I ordered a number 55 with gluten free bread and no cheese I can't believe I just wasted over half of my lunch break to have hardly any meat and just bread for $21 buck! They did not ask me if I wanted sauce or anything else... So disappointed I will never be back here again. Absolutely the worst
Atmosphere: 1
Food: 1
Service: 1
Alicia B-Mitchell
I've been here several times; my mom has a gluten allergy (not incredibly severe, but still requires GF bread and at least a quick wipe down of the station). They previously were accomodating, but today we went in after church to get a couple sandwiches to bring home. My mother asked for gluten free bread on her sandwich, and the lady behind the counter said, "well you're just going to have to wait, because we only have one slicer." She had a very annoyed tone in her voice, as if my mother chooses to have an allergy that limits what she can eat. Keep in mind, at this time there was only one person in line behind us. My mother felt so bad about what this lady said and how she said it that she ended up not ordering food for herself.
Whoever was slicing the cheese and meats at the Kent Kangley Jersey Mike's on 9/17/23 at 1:30 pm is incredibly unprofessional. We will not be returning to this location, even without my mom. I can eat gluten just fine, but I find it ridiculous and gross that someone would be so rude towards another's allergy. I've worked years in the food industry, including fast food, and I've never see someone take allergies lightly.
Dietary restrictions: Disrespectful regarding dietary request. They serve gluten free bread, but will make you feel bad about ordering it.
Atmosphere: 3
Food: 4
Service: 1
Bearded Phobos
First time eating here man oh man was it good below is a number 44 with added jalapenos twas
Went to this location probably 25 times this past year, almost always the employees are friendly, the sandwiches are always superb.
If anyone doesn't know what to get here are my recommendations.
Turkey club: Rose parm bread, mikes way with mayo.
Club Supreme: White bread, mikes way with honey mustard
Italian: Mikes way :always a good choice:
Famous Philly: Rose parm bread, Add bacon
Famous Philly: No peppers, Add lettuce, Add raw onions, Add honey mustard.
Chicken bacon ranch: Rose parm bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian, Jersey Mike's Famous Philly, Chicken Philly Cheese Steak
If you don’t mind the service, the food is always great. Unfortunately, this is the second time we get a bad service from the same guy. The first time we let it slide, anyone can be in a bad mood, second time was enough to make us stop coming here.
Atmosphere: 1
Food: 5
Service: 1
I am a regular customer at this jersey Mike. On 02/14/25 my son placed the order online and told me it will be ready by 6:50. When I went the order was not and I understand that because the store was busy. I sat aside. But the lady named Ashely was super rude to me. She is asking me weird questions again and again. At last I left the store without picking my order and I want to cancel it. She is discriminating against me.
Many times over the years I have gotten one large sandwich and asked for it to be half&half. The two employees at the time told me they have never done this and therefore are unable to. I expressed that I was upset with that to which the employees proceeded to go in the back, I overheard them say "It could have been a lot worse."
As someone who works in customer service myself I find it unbelievable that me disagreeing with the staff led to them ignoring me being there entirely. This is absolutely terrible customer service, and it is ridiculous to refuse a customer something as small and simple as a half and half having them pay instead for two seperate orders.
I enjoy Jersey Mike's as a company I have always been loyal and treated well, but these two staff members could have handled this situation a lot differently by prioritizing the customer.
Atmosphere: 3
Food: 3
Service: 1
If I could give a 10 star for service I received tonight, I would. These gentlemen went above and beyond, especially 1 minutes before closing without a complaint. They were friendly and our sandwiches were on point.
Thank you for having great staff and going above and beyond.
No miserable employees here. Nice work.
Atmosphere: 5
Food: 5
Service: 5
First time and second time were just amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Super Sub
Nice employees but the soda machine is out of order 40%of the time
Vegetarian options: You can make any sub vegetarian
Dietary restrictions: Vegetarian sub
Parking: Lots of spots
Kid-friendliness: Nice to kids
Wheelchair accessibility: Ramp
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wrap, Bacon Ranch Chicken Cheese Steak, Buffalo Chicken Cheese Steak, Big Kahuna Cheese Steak, The Original Italian, Subs by the Box, Chicken Bacon Ranch, Cookie, The American Classic, 8 Club Sub, Chips, Bottled Water, Fresh Baked Cookies Brownies, Gatorade, Stubborn Soda, Portabella Cheese Steak, Buffalo Chicken, The Super Sub, blt, Chicken Philly Cheese Steak
Fast and good 👍👍😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
Nov 15 around 7:30 I went to Jersey mikes in Kent on Kent kangley. This old white guy needs to chill out. He was smashing people sandwich into bags after making it. He never greeted any customer even when he didn’t had any order and just keep cleaning that early. And if customers asked him to make a sandwich he gave them dirty look and keep smashing the meet on the cutter and packing the sandwich by throwing it in the counter really hard and throwing it back in the bag. I mean he should just retired.
Atmosphere: 1
Food: 1
Service: 1
Hey I love this place, I was surprised to see the average rating so low. I just started eating here and ordered it door dash every time.... And it's been delicious! The rosemary parmesan bread is so legit. Get the oil and vinegar for sure. And cold subs are the only way to go. Trust me!
Food: 5
Service: 5
Restaurantji Recommends
Freaking good and delicious. Also fresh ‼️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Ranch Chicken Cheese Steak, Buffalo Chicken Cheese Steak, The Original Italian, The American Classic, Portabella Cheese Steak, Jersey Mike's Famous Philly
Called in an order on 4/12 because their website was having issues, asked for a #7 with no cheese and mike's way. They must have misheard me and gave me a #17, which is a Philly cheesesteak. No worries, miscommunications happen. They did not confirm my order with with me to check that I actually wanted a Philly with no cheese + olive oil and vinegar (Mike's way), which is an insane sandwich that I highly doubt anyone would willingly order, but whatever.I drove back to ask them to remake it, which the employees said they'd do. Halfway through remaking it, the manager sent one of the employees back out (instead of coming out themself) to tell me they were going to have to charge me for the new sandwich. This is after I had already handed the old one back and they tossed it, so I could not even take the monstrosity that I paid for back. I explained the miscommunication, but they would not be flexible, I guess. Pretty lame not to take care of a longtime regular that's never once complained over an overpriced sandwich it would cost them next to nothing to replace.I'm super bummed because this was my favorite sandwich shop and we eat here weekly, but my family and I won't be coming back again after this.
Service: 1
Wow absolutely the worst Jersey Mike's I've ever been to. Super slow the place was clean however I ordered a number 55 with gluten free bread and no cheese I can't believe I just wasted over half of my lunch break to have hardly any meat and just bread for $21 buck! They did not ask me if I wanted sauce or anything else... So disappointed I will never be back here again. Absolutely the worst
Atmosphere: 1
Food: 1
Service: 1
I've been here several times; my mom has a gluten allergy (not incredibly severe, but still requires GF bread and at least a quick wipe down of the station). They previously were accomodating, but today we went in after church to get a couple sandwiches to bring home. My mother asked for gluten free bread on her sandwich, and the lady behind the counter said, "well you're just going to have to wait, because we only have one slicer." She had a very annoyed tone in her voice, as if my mother chooses to have an allergy that limits what she can eat. Keep in mind, at this time there was only one person in line behind us. My mother felt so bad about what this lady said and how she said it that she ended up not ordering food for herself.
Whoever was slicing the cheese and meats at the Kent Kangley Jersey Mike's on 9/17/23 at 1:30 pm is incredibly unprofessional. We will not be returning to this location, even without my mom. I can eat gluten just fine, but I find it ridiculous and gross that someone would be so rude towards another's allergy. I've worked years in the food industry, including fast food, and I've never see someone take allergies lightly.
Dietary restrictions: Disrespectful regarding dietary request. They serve gluten free bread, but will make you feel bad about ordering it.
Atmosphere: 3
Food: 4
Service: 1
First time eating here man oh man was it good below is a number 44 with added jalapenos twas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken
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