Called in an order on 4/12 because their website was having issues, asked for a #7 with no cheese and mike's way. They must have misheard me and gave me a #17, which is a Philly cheesesteak. No worries, miscommunications happen. They did not confirm my order with with me to check that I actually wanted a Philly with no cheese + olive oil and vinegar (Mike's way), which is an insane sandwich that I highly doubt anyone would willingly order, but whatever.I drove back to ask them to remake it, which the employees said they'd do. Halfway through remaking it, the manager sent one of the employees back out (instead of coming out themself) to tell me they were going to have to charge me for the new sandwich. This is after I had already handed the old one back and they tossed it, so I could not even take the monstrosity that I paid for back. I explained the miscommunication, but they would not be flexible, I guess. Pretty lame not to take care of a longtime regular that's never once complained over an overpriced sandwich it would cost them next to nothing to replace.I'm super bummed because this was my favorite sandwich shop and we eat here weekly, but my family and I won't be coming back again after this.
Service: 1
Heather S
Wow absolutely the worst Jersey Mike's I've ever been to. Super slow the place was clean however I ordered a number 55 with gluten free bread and no cheese I can't believe I just wasted over half of my lunch break to have hardly any meat and just bread for $21 buck! They did not ask me if I wanted sauce or anything else... So disappointed I will never be back here again. Absolutely the worst
Atmosphere: 1
Food: 1
Service: 1
Bearded Phobos
First time eating here man oh man was it good below is a number 44 with added jalapenos twas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken
James Lower
The ladies that were working were very friendly and helpful, they got our sandwiches correct and the way we wanted them, they also helped me use my points on my purchase, will definitely be going back ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
Pierson Martin
Never on timeVegetarian options: Mushroom and swiss
Ryan Bee
So crazy slow that you HAVE to order through the app if you are time constrained for lunch.But they add mayo to my order, despite me clicking AND writing no mayo.But if you don't have time to wait another 25 minutes for the replacement sandwich the best they can do is refund you. But this is after the clerk checks my sandwich to make sure I'm not lying, and then examines something in the computer, then tells me she can't refund me because I used the app, but then someone else comes up and does refund me. No one seems bothered by thier mistake, no apologies.Yea, well, that's not a fair tradeoff. I don't get to eat lunch today, and all I have to show for it is this back of chips ?I love the food, as I'm from back east, but it's rarely worth the wait and the issues and the grumpy staff.
Atmosphere: 2
Food: 2
Service: 2
Charon McDowell
Store doesn't give birthday sandwich even with identification and birthday registered on app.
Atmosphere: 4
Food: 1
Service: 2
Alicia Ballesteros-Mitchell
I've been here several times; my mom has a gluten allergy (not incredibly severe, but still requires GF bread and at least a quick wipe down of the station). They previously were accomodating, but today we went in after church to get a couple sandwiches to bring home. My mother asked for gluten free bread on her sandwich, and the lady behind the counter said, "well you're just going to have to wait, because we only have one slicer." She had a very annoyed tone in her voice, as if my mother chooses to have an allergy that limits what she can eat. Keep in mind, at this time there was only one person in line behind us. My mother felt so bad about what this lady said and how she said it that she ended up not ordering food for herself.Whoever was slicing the cheese and meats at the Kent Kangley Jersey Mike's on 9/17/23 at 1:30 pm is incredibly unprofessional. We will not be returning to this location, even without my mom. I can eat gluten just fine, but I find it ridiculous and gross that someone would be so rude towards another's allergy. I've worked years in the food industry, including fast food, and I've never see someone take allergies lightly.Dietary restrictions: Disrespectful regarding dietary request. They serve gluten free bread, but will make you feel bad about ordering it.
Atmosphere: 3
Food: 4
Service: 1
Sammy Parker
Took my entire break time to not even get my sandwhich
Atmosphere: 1
Food: 1
Service: 1
Dakota Roode
Husband went for a interview and they said they will not hire him unless he shaved. We are pagans. It's against our religion. And instead of understanding she discriminated against him and was completely rude to my husband. My husband is willing to wear a beard net or bind his beard and she wasn't having it. It's messed up that people act this way. My husband has the whole interview recorded. Just disgusting behavior.
Called in an order on 4/12 because their website was having issues, asked for a #7 with no cheese and mike's way. They must have misheard me and gave me a #17, which is a Philly cheesesteak. No worries, miscommunications happen. They did not confirm my order with with me to check that I actually wanted a Philly with no cheese + olive oil and vinegar (Mike's way), which is an insane sandwich that I highly doubt anyone would willingly order, but whatever.I drove back to ask them to remake it, which the employees said they'd do. Halfway through remaking it, the manager sent one of the employees back out (instead of coming out themself) to tell me they were going to have to charge me for the new sandwich. This is after I had already handed the old one back and they tossed it, so I could not even take the monstrosity that I paid for back. I explained the miscommunication, but they would not be flexible, I guess. Pretty lame not to take care of a longtime regular that's never once complained over an overpriced sandwich it would cost them next to nothing to replace.I'm super bummed because this was my favorite sandwich shop and we eat here weekly, but my family and I won't be coming back again after this.
Service: 1
Wow absolutely the worst Jersey Mike's I've ever been to. Super slow the place was clean however I ordered a number 55 with gluten free bread and no cheese I can't believe I just wasted over half of my lunch break to have hardly any meat and just bread for $21 buck! They did not ask me if I wanted sauce or anything else... So disappointed I will never be back here again. Absolutely the worst
Atmosphere: 1
Food: 1
Service: 1
First time eating here man oh man was it good below is a number 44 with added jalapenos twas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken
The ladies that were working were very friendly and helpful, they got our sandwiches correct and the way we wanted them, they also helped me use my points on my purchase, will definitely be going back ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
Never on timeVegetarian options: Mushroom and swiss
So crazy slow that you HAVE to order through the app if you are time constrained for lunch.But they add mayo to my order, despite me clicking AND writing no mayo.But if you don't have time to wait another 25 minutes for the replacement sandwich the best they can do is refund you. But this is after the clerk checks my sandwich to make sure I'm not lying, and then examines something in the computer, then tells me she can't refund me because I used the app, but then someone else comes up and does refund me. No one seems bothered by thier mistake, no apologies.Yea, well, that's not a fair tradeoff. I don't get to eat lunch today, and all I have to show for it is this back of chips ?I love the food, as I'm from back east, but it's rarely worth the wait and the issues and the grumpy staff.
Atmosphere: 2
Food: 2
Service: 2
Store doesn't give birthday sandwich even with identification and birthday registered on app.
Atmosphere: 4
Food: 1
Service: 2
I've been here several times; my mom has a gluten allergy (not incredibly severe, but still requires GF bread and at least a quick wipe down of the station). They previously were accomodating, but today we went in after church to get a couple sandwiches to bring home. My mother asked for gluten free bread on her sandwich, and the lady behind the counter said, "well you're just going to have to wait, because we only have one slicer." She had a very annoyed tone in her voice, as if my mother chooses to have an allergy that limits what she can eat. Keep in mind, at this time there was only one person in line behind us. My mother felt so bad about what this lady said and how she said it that she ended up not ordering food for herself.Whoever was slicing the cheese and meats at the Kent Kangley Jersey Mike's on 9/17/23 at 1:30 pm is incredibly unprofessional. We will not be returning to this location, even without my mom. I can eat gluten just fine, but I find it ridiculous and gross that someone would be so rude towards another's allergy. I've worked years in the food industry, including fast food, and I've never see someone take allergies lightly.Dietary restrictions: Disrespectful regarding dietary request. They serve gluten free bread, but will make you feel bad about ordering it.
Atmosphere: 3
Food: 4
Service: 1
Took my entire break time to not even get my sandwhich
Atmosphere: 1
Food: 1
Service: 1
Husband went for a interview and they said they will not hire him unless he shaved. We are pagans. It's against our religion. And instead of understanding she discriminated against him and was completely rude to my husband. My husband is willing to wear a beard net or bind his beard and she wasn't having it. It's messed up that people act this way. My husband has the whole interview recorded. Just disgusting behavior.
Restaurantji Recommends
Ordered a sandwich, waited 20min. Then they realized they gave it to someone else. These guys are clueless. Don't go here when they are busy.
Service: 1
Attitude of employees were not that of other JM's not friendly.No lettuce wraps offered, not good for us that require
Atmosphere: 2
Food: 4
Service: 2
June 22@ 7:35 bad customer service worker wont even make eye contact because they dont want to acknowledge you walking in. And i said no
My sandwich was well worth the price, the staff was not stingy with the toppings
When online orders are fulfilled before orders from customers in the lobby, I will not return.