I go to Just Poke all the time. This is the first time in a while that I stopped at this one in Kent and when I ordered my large custom bowl I asked for them to put furikake on my rice when they told me that they will only do it on the premade selections. I said surely you must be kidding, they replied that management has instructed that they not put furikake on top of the rice of custom bowls. What kind of logic is this. Is there a great shortage? Is it so expensive?! You wanna die on that hill… no problem! Here’s your 1 Star!
Atmosphere: 3
Food: 1
Service: 1
Nichole Lawrence
I crave this place! I've eaten here using DoorDash and it was still so so good. I love to build my own bowl - choose my base then add all the toppings and sauces. I always pay extra for macaroni salad avocado. Yum! Oh... And don't sleep on the Fruikaki Chex Mix. It's a must have!!
Food: 5
Recommended dishes: Build Your Own Poke Bowl, Furikake Chex Mix
Andrey Tereshchenko
You got to train your folks better. Girl making the bowls didn’t know portion sizes gave tiny little scoops. With these prices I should be able to get a large bowl filled with what I’m ordering not tiny little portions like I’m a local soup kitchen that rations food out during a nation wide disaster. At this rate just go to an authentic Hawaiian Poke place where they will give you what you paid for!! Frustrating experience!
Atmosphere: 1
Food: 2
Service: 1
STEVEN PHABORIBOUNE
**Just Poke at Kent Station - Mixed Feelings**
I visited Just Poke at Kent Station for the first time, and I must say, the ambience and environment are top-notch—definitely deserving of 5 stars. The atmosphere is inviting, and the menu offers a great selection of items, making it one of the best poke spots in the area.
However, my experience was somewhat marred by an interaction with one of the employees. I wanted to pay extra to add a small scoop of seaweed from the Hawaiian bowl to my rainbow roll bowl. Despite my willingness to pay extra—whether it was an additional $1 or even $5—the employee was defensive and wouldn’t budge. The menu clearly states that you can add toppings for an additional charge, so I found this rigid adherence to policy over customer satisfaction disappointing.
I believe that when a customer is willing to pay extra for something, the staff should be accommodating. This interaction made me question the work ethic here, and I hope that the management considers better training for their employees to foster a more customer-friendly approach. At the end of the day, it’s just poke, and the focus should be on ensuring the customer leaves satisfied. I really hope to see improvements in this area, as it would be a shame to reconsider coming back based on an otherwise great experience. I would like to add that had the experience been more accommodating, I would have gladly left a gratuity of over 20%. Customer satisfaction is key, and I hope this is taken into consideration for future interactions.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Rainbow Roll Bowl
GG W
Clean shop but the food was terrible. I ordered on the app a $17 build your own plate with Kalua and Hawaiian Ahi. I received seared ahi. I added on Mac salad (it tasted sour like vinegar was added to it). This usually happens when the Mac salad is old. The rice and toppings were okay. The Kalua was also on top of the ahi but I know what fresh ahi is supposed to taste like because I am from Honolulu and that was not Hawaiian Ahi. It was definitely seared.
Atmosphere: 5
Food: 1
Service: 4
Bruna Mendonça
I asked for extra avocado and paid for it and it didn't come added. I also asked for some topping ingredients that didn't come. The quantity also comes less than other just poke I've tried. The ones from Mill Creek and Kirkland are the best. I was disappointed with the one from Kent.
Atmosphere: 3
Food: 2
Service: 1
Kristen Harris
We both had the crispy tofu Poke bowl and really loved it, especially the sauce I was stuffed and passed my balance to hubbie. It was about four bites and he came away stuffed. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Evan Johnson
I just went in 10 minutes ago (30 minutes before close time). It was clear that they wanted their shifts to be over. It also didn't help that the guy was a trainee. It was so obvious that he had zero idea what he was doing from the start. When I was giving him my orders going alone the rows of poke food, he looked distracted, bored, and overall not present and the bowl said it all. When he was done, my large build your own bowl looked like a regular, with portions so tiny that I could eat each topping in one bite. Although the food tastes delicious as always, I was scammed out of money. Kent location disappoints so often, every other Just Poke location can be ranked above this one! Never coming to Kent Just Poke ever again!
Atmosphere: 1
Food: 5
Service: 1
Brian Chen
The portion is too small and the stuff is unfriendly
I love this place. It is by far my favorite place to go for poke, and I have been to many of their locations. The fish always tastes fresh and they have seasonal rotating selections. The selection of toppings, mix ins and sauces is plentiful and they have a great signature bowl menu. I often go here to eat on my lunch break because the service is quick. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Poke Bowl
Michelle Hall
I had a Pike Bowl. The kid wouldn't let me add mango. Then said he had to charge extra for the dressing. It was nothing, without the Wasabi dressing. I paid for the dressing, and the bowl was amazing
Atmosphere: 3
Food: 5
Service: 3
Marie Marie
That was quite the experience. Customer service is non existent for the two lady’s working. Almost out of every item. Definitely an awkward time and I see why it’s empty. ….
Atmosphere: 1
Service: 1
Caleb Markum
I’ve been coming to Just Poke for years, and this one in particular since they opened. I always get the same bowl, twice a week, big fan of the place and poke in general. However, when I went this week, there was an employee I didn’t recognize… I ordered the same bowl I always do, and got to the checkout and it was more expensive than normal. As I have been coming here for so long, I asked why the bowl was more expensive and was told “you added extras”. He had not informed me that anything would be extra, and there was no signage indicating anything I put in the bowl was extra. I asked him to remove what was extra, he proceeded to throw some crab into the garbage and then come back over to the register… I thanked him for understanding, tried to shrug it off, as I found a first option of throwing food into the garbage odd, and waited on the updated total. He never updated it, then said he wouldn’t change it, and that the bowl was still big (I did order a large after all) and that it would still be the same price, as if I had added “extras”. He was being quite condescending and rude… I stopped and smiled and politely said “I come here twice a week and order the same bowl and pay the same price, what was extra?” I looked through the menu, the prices, etc and there was nothing to indicate that anything in my bowl was extra, the menu is clearly marked with what is “+$1” and what comes with the bowl. I told the guy I would pay it if he could just tell me what’s extra… he actually refused and told me “thats what I’m supposed to do, that’s just how it is.” At this point I smiled and said I’d find somewhere else for lunch. It’s a bummer cause I like this place, the rest of the employees are very nice and service is usually great. I don’t know if this guy was having a bad day or what, he seemed annoyed that I had even walked into the store before I even said hi. I have honestly spent thousands of dollars at Just Poke over the years, but I’m not going to go somewhere that an employee gets mad at a customer for asking why their bowl is more expensive than the previous hundred visits… I don’t often have interactions like this and never leave reviews like this, this was a very off-putting experience that honestly ruined my day. I don’t mind paying an extra few bucks if something costs extra, but don’t be a jerk about it and if you made a mistake, just admit it, or if I made a mistake, tell me what costs extra… or update signage if prices have changed, or at the very least, let me know it will be extra before adding it to my bowl… all around miss on this guys part.
Doesn't take cash. Why? No response
I go to Just Poke all the time. This is the first time in a while that I stopped at this one in Kent and when I ordered my large custom bowl I asked for them to put furikake on my rice when they told me that they will only do it on the premade selections. I said surely you must be kidding, they replied that management has instructed that they not put furikake on top of the rice of custom bowls. What kind of logic is this. Is there a great shortage? Is it so expensive?! You wanna die on that hill… no problem! Here’s your 1 Star!
Atmosphere: 3
Food: 1
Service: 1
I crave this place! I've eaten here using DoorDash and it was still so so good. I love to build my own bowl - choose my base then add all the toppings and sauces. I always pay extra for macaroni salad avocado. Yum! Oh... And don't sleep on the Fruikaki Chex Mix. It's a must have!!
Food: 5
Recommended dishes: Build Your Own Poke Bowl, Furikake Chex Mix
You got to train your folks better. Girl making the bowls didn’t know portion sizes gave tiny little scoops. With these prices I should be able to get a large bowl filled with what I’m ordering not tiny little portions like I’m a local soup kitchen that rations food out during a nation wide disaster. At this rate just go to an authentic Hawaiian Poke place where they will give you what you paid for!! Frustrating experience!
Atmosphere: 1
Food: 2
Service: 1
**Just Poke at Kent Station - Mixed Feelings**
I visited Just Poke at Kent Station for the first time, and I must say, the ambience and environment are top-notch—definitely deserving of 5 stars. The atmosphere is inviting, and the menu offers a great selection of items, making it one of the best poke spots in the area.
However, my experience was somewhat marred by an interaction with one of the employees. I wanted to pay extra to add a small scoop of seaweed from the Hawaiian bowl to my rainbow roll bowl. Despite my willingness to pay extra—whether it was an additional $1 or even $5—the employee was defensive and wouldn’t budge. The menu clearly states that you can add toppings for an additional charge, so I found this rigid adherence to policy over customer satisfaction disappointing.
I believe that when a customer is willing to pay extra for something, the staff should be accommodating. This interaction made me question the work ethic here, and I hope that the management considers better training for their employees to foster a more customer-friendly approach. At the end of the day, it’s just poke, and the focus should be on ensuring the customer leaves satisfied. I really hope to see improvements in this area, as it would be a shame to reconsider coming back based on an otherwise great experience. I would like to add that had the experience been more accommodating, I would have gladly left a gratuity of over 20%. Customer satisfaction is key, and I hope this is taken into consideration for future interactions.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Rainbow Roll Bowl
Clean shop but the food was terrible. I ordered on the app a $17 build your own plate with Kalua and Hawaiian Ahi. I received seared ahi. I added on Mac salad (it tasted sour like vinegar was added to it). This usually happens when the Mac salad is old. The rice and toppings were okay. The Kalua was also on top of the ahi but I know what fresh ahi is supposed to taste like because I am from Honolulu and that was not Hawaiian Ahi. It was definitely seared.
Atmosphere: 5
Food: 1
Service: 4
I asked for extra avocado and paid for it and it didn't come added. I also asked for some topping ingredients that didn't come. The quantity also comes less than other just poke I've tried. The ones from Mill Creek and Kirkland are the best. I was disappointed with the one from Kent.
Atmosphere: 3
Food: 2
Service: 1
We both had the crispy tofu Poke bowl and really loved it, especially the sauce I was stuffed and passed my balance to hubbie. It was about four bites and he came away stuffed. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
I just went in 10 minutes ago (30 minutes before close time). It was clear that they wanted their shifts to be over. It also didn't help that the guy was a trainee. It was so obvious that he had zero idea what he was doing from the start. When I was giving him my orders going alone the rows of poke food, he looked distracted, bored, and overall not present and the bowl said it all. When he was done, my large build your own bowl looked like a regular, with portions so tiny that I could eat each topping in one bite. Although the food tastes delicious as always, I was scammed out of money. Kent location disappoints so often, every other Just Poke location can be ranked above this one! Never coming to Kent Just Poke ever again!
Atmosphere: 1
Food: 5
Service: 1
The portion is too small and the stuff is unfriendly
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We just got poke, but it was amazing!
Atmosphere: 5
Food: 5
Service: 5
I love this place. It is by far my favorite place to go for poke, and I have been to many of their locations. The fish always tastes fresh and they have seasonal rotating selections. The selection of toppings, mix ins and sauces is plentiful and they have a great signature bowl menu. I often go here to eat on my lunch break because the service is quick. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Poke Bowl
I had a Pike Bowl. The kid wouldn't let me add mango. Then said he had to charge extra for the dressing. It was nothing, without the Wasabi dressing. I paid for the dressing, and the bowl was amazing
Atmosphere: 3
Food: 5
Service: 3
That was quite the experience. Customer service is non existent for the two lady’s working. Almost out of every item. Definitely an awkward time and I see why it’s empty. ….
Atmosphere: 1
Service: 1
I’ve been coming to Just Poke for years, and this one in particular since they opened. I always get the same bowl, twice a week, big fan of the place and poke in general. However, when I went this week, there was an employee I didn’t recognize… I ordered the same bowl I always do, and got to the checkout and it was more expensive than normal. As I have been coming here for so long, I asked why the bowl was more expensive and was told “you added extras”. He had not informed me that anything would be extra, and there was no signage indicating anything I put in the bowl was extra. I asked him to remove what was extra, he proceeded to throw some crab into the garbage and then come back over to the register… I thanked him for understanding, tried to shrug it off, as I found a first option of throwing food into the garbage odd, and waited on the updated total. He never updated it, then said he wouldn’t change it, and that the bowl was still big (I did order a large after all) and that it would still be the same price, as if I had added “extras”. He was being quite condescending and rude… I stopped and smiled and politely said “I come here twice a week and order the same bowl and pay the same price, what was extra?” I looked through the menu, the prices, etc and there was nothing to indicate that anything in my bowl was extra, the menu is clearly marked with what is “+$1” and what comes with the bowl. I told the guy I would pay it if he could just tell me what’s extra… he actually refused and told me “thats what I’m supposed to do, that’s just how it is.” At this point I smiled and said I’d find somewhere else for lunch.
It’s a bummer cause I like this place, the rest of the employees are very nice and service is usually great. I don’t know if this guy was having a bad day or what, he seemed annoyed that I had even walked into the store before I even said hi. I have honestly spent thousands of dollars at Just Poke over the years, but I’m not going to go somewhere that an employee gets mad at a customer for asking why their bowl is more expensive than the previous hundred visits… I don’t often have interactions like this and never leave reviews like this, this was a very off-putting experience that honestly ruined my day. I don’t mind paying an extra few bucks if something costs extra, but don’t be a jerk about it and if you made a mistake, just admit it, or if I made a mistake, tell me what costs extra… or update signage if prices have changed, or at the very least, let me know it will be extra before adding it to my bowl… all around miss on this guys part.
Atmosphere: 3
Food: 5
Service: 1
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