Emerald City Smoothie (Inside LA Fitness)

The phone number might as well be removed from the listing, because no one ever answers it. I’ve called on multiple occasions, trying to place a phone order or ask a question. I went in person today and asked if the phone number wasn’t working and she said they don’t take phone orders, so she’s never answered the phone before. 😳 I have gone to several Emerald City smoothies and have never run into an issue doing a phone order. Yes, I understand I can just go in and order and wait, but with two little kids in tow, ordering ahead just makes life a lot easier. But the ordering platforms usually say a 30+min wait. So more often than not, I just go somewhere else.

It just seems silly to me to have the phone number listed and have no one ever answer it.

I had a very disappointing experience when ordering a smoothie today. I asked for a 24oz smoothie with two scoops of protein. The young lady who helped me made the drink and handed me the cup, but I noticed there was still a noticeable amount of smoothie left in the blender jar. Instead of serving the rest to me, she threw it away.

When I asked her why she discarded it—especially since I paid for a specific amount—she responded very rudely, saying she gave me 24oz and it wasn’t her problem. I calmly suggested that maybe she added too much water, which caused the smoothie to exceed the usual portion, and that it’s unfair to throw away something I paid for. She defensively claimed she knew exactly how much to add and insisted I was wrong.

Her tone and attitude were extremely unprofessional. I left feeling disrespected and cheated. If I’m paying for a specific amount and product, I expect to receive all of it—not be shorted or dismissed when I bring it up. I hope management can address this kind of customer service going forward.

I also asked her for a way to leave constructive feedback and she said there’s no way.

Pretty tasty smoothies! I got one for my husband, daughter, and myself. All of them were good. It was pretty tight space, but there was a gorgeous fiddle leaf fig worth peeping.

The employee in the gray gym suit with long hair was very kind and helpful, assisting me with my protein selection. The facility was clean, the service was efficient, and the smoothies were delicious.

My wife bought a smoothie here with cash, and was told they don't give change. She was basically forced to pay an inflated tip.

Food: 4

Service: 1

I tried this place for the first time yesterday evening and was highly disappointed. I order the Guava Sunrise and from the first sip, I was hit with a taste of chemicals and fragrance. Absolutely disgusting and undrinkable. I had my drink remade for the Peach smoothie on the weight loss menu, and it had the same weird taste in the Guava Sunrise. The smell itself is nauseating. It tastes like a mixture of laundry detergent and highly processed ingredients, nothing about this is fruit or fresh. This location is inside of a LA Fitness and it’s very unsanitary. The counter is dirty and covered in dust. If you look behind the counter where the ingredients are, it’s dirty and messy. Avoid at all costs, literally the biggest waste of $8. I can make a way better smoothie at home. 1/10, couldn’t even drink it, had to throw it away from how bad it was.

Atmosphere: 1

Food: 1

Service: 1

Customer infront of me finished ordering, and I had expected to be at least greeted/acknowledged (like in most places) but instead was ignored. She didn't ask if I had a loyalty card/phone number, so I lost a point there, ugh. When she did start my order, she was smiley and cheerful. But, as I was walking out drinking my smoothie, I was immediately put off and EXTREMELY disappointed. I'm pretty consistent in ordering my smoothie, and this tastes Horrible. It was a tropical like smoothie but was OVER power by vanilla and Whey protein. The flavor is Totally OFF PUTTING and tastes like left over smoothie wasn't washed out from the blender?⛔️. There goes $11 in the garbage as I didn't have time to go back in and get my money back. Won't be coming here EVER AGAIN on my way to work ?

Atmosphere: 3

Food: 1

Service: 1

I come by and they pretty much got my drinks memorized super nice staff!

Atmosphere: 5

Food: 5

Service: 5

Do not come here! I went on a Sunday afternoon and they had only one staff member working who was very new. The guy in front of me decided to order for the entire VW dealership so that took forever and she had to check the recipe several times for each drink - even at one point putting ingredients in the blender and then dumping them out to start over. After it was finally my turn she couldn’t figure out how to get he points card to work so I couldn’t get my free smoothie. She said she would call a friend to ask since she is new - I chose to pay for it rather than waste any more time. Ten dollars and a very runny smoothie later - I am disappointed. She looked at the recipe multiple times and still got it wrong. Do yourself a favor and drive the extra mile or two to another REAL location. One that actually bothers to train their staff (not leave them to man the whole operation by themselves on a weekend) or at least schedule more than one person there. I’m hoping she didn’t screw up my points card after swiping it no less than 5 times to try to get it to work. It was a less than professional experience with her running around in booty shorts with her actual butt cheeks hanging out. Also, FYI they just got a “okay” rating for their food safety - that’s one above “needs improvement” which isn’t a great sign. For reference, my local gas station at least has a “good” rating so one above this establishment. I won’t ever be back and I hope whoever reads this chooses another location.

Atmosphere: 1

Food: 1

Service: 1

This smoothie spot for has exceptional service and delicious smoothies. The attentive and informative staff, Nyah stands out to me the most, she creates a welcoming and positive atmosphere that leaves you feeling motivated. Their high-quality products and excellent service truly set them apart from other smoothie places. Stop by this mood-boosting establishment for a delightful beverage and uplifting experience!

This place is my favorite place to go after my workout and the staff is very nice and made my drink quickly. Love this place

Great service and the smoothie was delicious!

Staff is very friendly . Great smoothies

Always tasty smoothies ans friendly employees. The owner is really cool and is very knowledgeable of the smoothies and how to adjust them for your dietary needs. Also is very fashionable

Everything!!! the smoothie was great, but the girl behind the counter was absolutely sweet to my boy. thank you