Can’t trust a place with dirty restrooms! Food was meh… assuming I won’t get sick
Atmosphere: 1
Food: 2
Service: 2
Melina Joudi
You can get the best sandwiches in the world. I really addicted to it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Night Club
B Ta
The staff is trash. Very unpleasant and nasty… I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Joe B
I was actually not at this Jimmy John's for food today although I have been before and found the food to be good.
Today, I was just driving by the store when one of the delivery drivers cut me off and then proceeded to flip me off. (Perhaps one should drive more carefully and be more courteous when one is in a marked SUV?)
I called the store and a nice young man answered the phone. I asked to speak to the store manager as a complaint against an employee should be addressed at a managerial level. I heard the young man say "He would like to talk to you." I could hear a somewhat muffled dismissal as a response. The young gentleman asked me what this was regarding and I told him about the incident and he said that he would pass along the information to the manager. I reiterated that I wanted to speak to the manager to which he offered a sheepish "She is busy right now."
I thought the role of a manager was to handle personnel, operations, and customer expectations. Perhaps there is some new thinking in managerial studies - "We don't need good customer service as long as we are meeting revenue and store goals?"
Since it was clear that I was not going to get an apology and assurances that another member of the public was not going to be subjected to hazardous driving and inappropriate gestures, I decided to call the corporate customer service line.
It appears that the customer-last philosophy is being set at the top. The customer service line goes directly to voicemail as a perky voice prompts the user to leave a message with a contact number and "We will get back to you." It is clear that no apology will be offered.
I can only offer advice to the the young man that answered the phone. Jimmy John's is too good for you. Your manager should not have put you in the position to handle a customer complaint and DO HER JOB FOR HER. Clearly, there is a corporate culture of treating both employees and customers poorly. Young man, I do hope you find another job that respects you and appreciates your skills.
Duane Schut
I don't even have words for $16...this is kind of pathetic, in my opinion.
Melina Kou
Great location. Perfect to grab a sandwich a nd eat it at the lake
Atmosphere: 5
Food: 5
Service: 5
Ashley Berkebile
I love this place. I get so busy at work that having the delivery to the office is so helpful. The sandwiches are always amazing. But I really want to say that the delivery staff is exceptional. Deliveries are always fast and they always send a nice texted message. Some of the best delivery service I have ever had.
Food: 5
Service: 5
Benjamin Colwell
This is probably the best Jimmy John's in the whole area. I've been to several in the Bellevue/Kirkland area and this one has consistently the highest quality and friendliest service. I love a good JJ sandwich and this place never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Kate McKinney
Food so good and made perfectly! The place is always clean and always friendly. Thank you Isabella for making a great sandwich with the friendliness and smile you hope to see at restaurants, you da best! The Italian is yummy!
Atmosphere: 5
Food: 5
Service: 5
shane gable
I'm moving back to Kirkland and I just saw this place and remembered that the owners of this franchise location are horrible and treat their employees worse than I've ever seen in real life.
Can’t trust a place with dirty restrooms! Food was meh… assuming I won’t get sick
Atmosphere: 1
Food: 2
Service: 2
You can get the best sandwiches in the world. I really addicted to it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Night Club
The staff is trash. Very unpleasant and nasty… I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I was actually not at this Jimmy John's for food today although I have been before and found the food to be good.
Today, I was just driving by the store when one of the delivery drivers cut me off and then proceeded to flip me off. (Perhaps one should drive more carefully and be more courteous when one is in a marked SUV?)
I called the store and a nice young man answered the phone. I asked to speak to the store manager as a complaint against an employee should be addressed at a managerial level. I heard the young man say "He would like to talk to you." I could hear a somewhat muffled dismissal as a response. The young gentleman asked me what this was regarding and I told him about the incident and he said that he would pass along the information to the manager. I reiterated that I wanted to speak to the manager to which he offered a sheepish "She is busy right now."
I thought the role of a manager was to handle personnel, operations, and customer expectations. Perhaps there is some new thinking in managerial studies - "We don't need good customer service as long as we are meeting revenue and store goals?"
Since it was clear that I was not going to get an apology and assurances that another member of the public was not going to be subjected to hazardous driving and inappropriate gestures, I decided to call the corporate customer service line.
It appears that the customer-last philosophy is being set at the top. The customer service line goes directly to voicemail as a perky voice prompts the user to leave a message with a contact number and "We will get back to you." It is clear that no apology will be offered.
I can only offer advice to the the young man that answered the phone. Jimmy John's is too good for you. Your manager should not have put you in the position to handle a customer complaint and DO HER JOB FOR HER. Clearly, there is a corporate culture of treating both employees and customers poorly. Young man, I do hope you find another job that respects you and appreciates your skills.
I don't even have words for $16...this is kind of pathetic, in my opinion.
Great location. Perfect to grab a sandwich a nd eat it at the lake
Atmosphere: 5
Food: 5
Service: 5
I love this place. I get so busy at work that having the delivery to the office is so helpful. The sandwiches are always amazing. But I really want to say that the delivery staff is exceptional. Deliveries are always fast and they always send a nice texted message. Some of the best delivery service I have ever had.
Food: 5
Service: 5
This is probably the best Jimmy John's in the whole area. I've been to several in the Bellevue/Kirkland area and this one has consistently the highest quality and friendliest service. I love a good JJ sandwich and this place never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Food so good and made perfectly! The place is always clean and always friendly. Thank you Isabella for making a great sandwich with the friendliness and smile you hope to see at restaurants, you da best! The Italian is yummy!
Atmosphere: 5
Food: 5
Service: 5
I'm moving back to Kirkland and I just saw this place and remembered that the owners of this franchise location are horrible and treat their employees worse than I've ever seen in real life.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordeekng a sandwich
Fresh and yummy
Order in a sub to go
Un friendly service, some older lady that must be a manager was completely rude wouldn't recommend coming
Atmosphere: 1
Service: 1
Wish I could rate 0 stars I don't recommend eating
Atmosphere: 1
Food: 1
Service: 1
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