Used mobile app and drive thru. But the guy at the drive thru gave my order to the person ahead of me, and then started gaslighting me into believing I never placed an order. In the end have me cold burgers too. Filed a case, no resolution yet case number # 34773257
Atmosphere: 1
Food: 1
Service: 1
Aidan
Solid place. Open 24/7. The staff do their job well and always seem focused. Never have had any issues with my order. Maybe once or twice very sparingly. And their the only McDonald's who has their ice cream machine working most of the time!
Atmosphere: 4
Food: 4
Service: 4
Mohammad “Moe” Yaseri
We were in line for drive through prefer about 20 minutes and line was not moving at all… nighttime shift is awful
thomas t
Appalling. I watched my one breakfast sandwich be made and sit in the waiting spot . I watched my sandwich be made, then it sat for 5-6 minutes while the older gentleman and lady talked and just watched the customers in the lobby. I seriously don’t understand why they did that.
Yasmin Reyes Rosales
I had got a bagel breakfast sandwich it was cold. This is not the first time I get a cold sandwich. Every time I go I ask for a fresh sandwich and I even started to order online just so that it can be done properly and there timing rate isn’t affected but it seems as if it’s still the same thing. The egg is dry and even has a dark yellow area on the sides of the egg and the bread is really dry and cold. I had got some coffee as well and it tasted old and burnt like if it was out on the coffee pot for over 5 hours and to make it worse it was cold as well. The people in the restaurant tend to have a messy head their hair isn’t even done and they look sloppy. They can at least fix and brush their hair especially when working with food regardless if you are peeping the food or taking the food to the final destination. They really need to work on hygiene especially if they are working in Kirkland if not they need to hire new people who can properly do the job and represent the restaurant correctly.
Atmosphere: 1
Food: 1
Service: 1
Eugene Lim
No one brought my order to me at curbside for 12 minutes. It was not busy.
What makes places stand out for me, is not how the experience is when everything goes right. Its how it's handled when something goes wrong.
I had an issue with an order, so I called the store. I spoke with Carlos*, who handled the call absolutely professionally and made it right without hesitation. Could not have been handled better.
And as if that wasnt enough, when I returned later in the evening to pick up the remake, he came to the window to hand it to me personally, which made me feel like he made sure to check quality control himself.
Really made a huge impact for me.
Thanks, Carlos!
Atmosphere: 5
Food: 5
Service: 5
Micah Byersdorfer
If I could give them negative stars I would. I came in with cash and since it was a big bill the manager wouldn't take it. Came back and asked for the managers information with a credit card and the manager denied me service. The manager said I was rude for asking for his information to report it to corporate. TJ this will go to your bosses!
Atmosphere: 1
Food: 1
Service: 1
X
This is a small location and it was honestly pretty dirty. There was trash on the floor, crumbs all over the chairs, and the whole place had a noticeable bathroom-like smell. I saw an employee wiping a table in super slow motion, and he ended up brushing all the crumbs onto the chairs and the floor… and then just walked away. I didn’t feel comfortable eating inside, so I took my food out to my car.
Atmosphere: 1
Food: 5
Service: 4
Milio Mendez
I decided hey I would give it other try. But I got this pumpkin and cream cheese pie…. With no time stamp on it. I took one bite and it was so dry….. it was like it had been sitting so long the cream cheese cooked out of the pie. I’m wondering how this pie that was obviously past its prime made it to me….. once again. I guess its my fault for giving this location another chance, to receive my food and it have the same exact thing wrong with it from before. The pie taste of nothing but instant regret. Disappointment is an understatement. I can’t even bring it back im so upset .
Ion Griu
if i could give -5 stars to this place i would, worse place , 35 minutes at drive through for a cheeseburger and a small fries
This location best McDonald in Seattle
Atmosphere: 5
Food: 5
Service: 5
Horrible horrible STAFF!!!!!!!!!!
Service: 1
Always a good stop for a BigMac.
Atmosphere: 3
Food: 3
Service: 3
Used mobile app and drive thru. But the guy at the drive thru gave my order to the person ahead of me, and then started gaslighting me into believing I never placed an order. In the end have me cold burgers too. Filed a case, no resolution yet case number # 34773257
Atmosphere: 1
Food: 1
Service: 1
Solid place. Open 24/7. The staff do their job well and always seem focused. Never have had any issues with my order. Maybe once or twice very sparingly. And their the only McDonald's who has their ice cream machine working most of the time!
Atmosphere: 4
Food: 4
Service: 4
We were in line for drive through prefer about 20 minutes and line was not moving at all… nighttime shift is awful
Appalling. I watched my one breakfast sandwich be made and sit in the waiting spot . I watched my sandwich be made, then it sat for 5-6 minutes while the older gentleman and lady talked and just watched the customers in the lobby. I seriously don’t understand why they did that.
I had got a bagel breakfast sandwich it was cold. This is not the first time I get a cold sandwich. Every time I go I ask for a fresh sandwich and I even started to order online just so that it can be done properly and there timing rate isn’t affected but it seems as if it’s still the same thing.
The egg is dry and even has a dark yellow area on the sides of the egg and the bread is really dry and cold.
I had got some coffee as well and it tasted old and burnt like if it was out on the coffee pot for over 5 hours and to make it worse it was cold as well.
The people in the restaurant tend to have a messy head their hair isn’t even done and they look sloppy. They can at least fix and brush their hair especially when working with food regardless if you are peeping the food or taking the food to the final destination.
They really need to work on hygiene especially if they are working in Kirkland if not they need to hire new people who can properly do the job and represent the restaurant correctly.
Atmosphere: 1
Food: 1
Service: 1
No one brought my order to me at curbside for 12 minutes. It was not busy.
Atmosphere: 1
Food: 3
Service: 1
Frequently cancel online orders
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
What makes places stand out for me, is not how the experience is when everything goes right. Its how it's handled when something goes wrong.
I had an issue with an order, so I called the store. I spoke with Carlos*, who handled the call absolutely professionally and made it right without hesitation. Could not have been handled better.
And as if that wasnt enough, when I returned later in the evening to pick up the remake, he came to the window to hand it to me personally, which made me feel like he made sure to check quality control himself.
Really made a huge impact for me.
Thanks, Carlos!
Atmosphere: 5
Food: 5
Service: 5
If I could give them negative stars I would. I came in with cash and since it was a big bill the manager wouldn't take it. Came back and asked for the managers information with a credit card and the manager denied me service. The manager said I was rude for asking for his information to report it to corporate. TJ this will go to your bosses!
Atmosphere: 1
Food: 1
Service: 1
This is a small location and it was honestly pretty dirty. There was trash on the floor, crumbs all over the chairs, and the whole place had a noticeable bathroom-like smell. I saw an employee wiping a table in super slow motion, and he ended up brushing all the crumbs onto the chairs and the floor… and then just walked away.
I didn’t feel comfortable eating inside, so I took my food out to my car.
Atmosphere: 1
Food: 5
Service: 4
I decided hey I would give it other try. But I got this pumpkin and cream cheese pie…. With no time stamp on it. I took one bite and it was so dry….. it was like it had been sitting so long the cream cheese cooked out of the pie. I’m wondering how this pie that was obviously past its prime made it to me….. once again. I guess its my fault for giving this location another chance, to receive my food and it have the same exact thing wrong with it from before. The pie taste of nothing but instant regret. Disappointment is an understatement. I can’t even bring it back im so upset .
if i could give -5 stars to this place i would, worse place , 35 minutes at drive through for a cheeseburger and a small fries
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