I tried to resolve this on the phone w customer service three times, but now I feel like the only option is to leave a review. I was a devoted Pagliacci customer for 28 years but now I’m done. The Juanita, Kirkland location is filled with apathetic teenagers and an equally apathetic manager. We ordered a gluten free pizza due to an allergy, and received one with gluten. I didn’t realize it until I was two slices in and got very sick. When I called, the rep was defensive and tried to claim I didn’t ask for that (but I later confirmed it was in the order). Last week, we went to pick up a takeout order. The staff made us wait 20 minutes because they messed up a pizza. Did not offer a refund. My partner took it home. Not only was it raw, it had almost none of the main ingredient (mushrooms) and was covered in raw onions and globs of cold goat cheese, completely not what we ordered. I called. Was told the manager would call and we would be refunded. Neither happened. Called again and talked to Sam who had talked to me over the years and remembered me. He is the customer service manager. He promised the refund (still outstanding) and a call from the Juanita Kirkland manager. News flash: she does not care and did not call. The staff is awful because she is apathetic. Will update if there ever is a call or a refund but when you’re spending $100 on two pizzas, and tossing one in the garbage, it’s not worth the money. Poor quality, lazy work, lazy management. That’s the last pizza we will ever order from them. Food is more expensive than ever, don’t waste your money here.
Alex S
Got myself a beer and a couple slices of pepperoni pizza. Nothing fancy, but then again pizza doesn't need to be. Their pizza is always on point. The restaurant was clean and a relaxed environment.
Atmosphere: 5
Food: 5
Service: 5
Charif Boualam allah
best pizza in American
Atmosphere: 5
Food: 5
Service: 5
John Murphy
Great salad. Pizza always excellent
Atmosphere: 5
Food: 5
Service: 5
Cam Trujillo
Really good slices right by the beach park!
Food: 5
Service: 5
Soheil Sahraei
Great pizza and fast service
Atmosphere: 4
Food: 5
Service: 5
Austin Supanaranond
Ordered the Da Vito Primo/ Parma Primo and it was really good. The sausage they used was very tasty. Their tomato sauce along with the roasted tomatoes were very tangy which helps cut through the richness of the cheese. The crust was crunchy and chewy. Will come back again. Recommended!!
Best pizza-by-the-slice hands down!
The pugliacci salad is so good.
Atmosphere: 5
Food: 5
Service: 5
I tried to resolve this on the phone w customer service three times, but now I feel like the only option is to leave a review. I was a devoted Pagliacci customer for 28 years but now I’m done. The Juanita, Kirkland location is filled with apathetic teenagers and an equally apathetic manager. We ordered a gluten free pizza due to an allergy, and received one with gluten. I didn’t realize it until I was two slices in and got very sick. When I called, the rep was defensive and tried to claim I didn’t ask for that (but I later confirmed it was in the order). Last week, we went to pick up a takeout order. The staff made us wait 20 minutes because they messed up a pizza. Did not offer a refund. My partner took it home. Not only was it raw, it had almost none of the main ingredient (mushrooms) and was covered in raw onions and globs of cold goat cheese, completely not what we ordered. I called. Was told the manager would call and we would be refunded. Neither happened. Called again and talked to Sam who had talked to me over the years and remembered me. He is the customer service manager. He promised the refund (still outstanding) and a call from the Juanita Kirkland manager. News flash: she does not care and did not call. The staff is awful because she is apathetic. Will update if there ever is a call or a refund but when you’re spending $100 on two pizzas, and tossing one in the garbage, it’s not worth the money. Poor quality, lazy work, lazy management. That’s the last pizza we will ever order from them. Food is more expensive than ever, don’t waste your money here.
Got myself a beer and a couple slices of pepperoni pizza. Nothing fancy, but then again pizza doesn't need to be. Their pizza is always on point. The restaurant was clean and a relaxed environment.
Atmosphere: 5
Food: 5
Service: 5
best pizza in American
Atmosphere: 5
Food: 5
Service: 5
Great salad. Pizza always excellent
Atmosphere: 5
Food: 5
Service: 5
Really good slices right by the beach park!
Food: 5
Service: 5
Great pizza and fast service
Atmosphere: 4
Food: 5
Service: 5
Ordered the Da Vito Primo/ Parma Primo and it was really good. The sausage they used was very tasty. Their tomato sauce along with the roasted tomatoes were very tangy which helps cut through the richness of the cheese. The crust was crunchy and chewy. Will come back again. Recommended!!
Great pizza
Restaurantji Recommends
Such good pizza … absolutely add the goat cheese and roasted garlic!!!
Great pizza but toxic and unprofessional culture / management. Expensive also. For the money I'd opt for something else.
The pizza was good. Reasonable priced.
Pags is always a hit 😋
The pizza was rubbery. Mod pizza is way more fresh.
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