Delicious Burgers ? My favorite is Dave’s Combo, great size of fries ? and any kind of soda drink. Highly recommended!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Dave's
Alan
Quit making delivery drivers go inside to pickup orders, especially when you have no customers. You have a drive-thru, quit inconveniencing us
Cash Filley
This Wendy's has flys all over the place even on the walls in the back kitchen,it's disgusting and I'm not eating here .
Atmosphere: 1
Food: 1
Service: 1
saundra haddix
Service is also fast and polite. The orange frosty will have me going back a couple times a week. Add some fries, and you can't miss
Food: 5
Service: 5
Marianne Naslund
The mobile app needs to do a better job in prompting you on the location you want to order from, instead of the last location you ordered from. This caused me to drive out of my way to pick up my order, when I was near a Wendy's and thought that was the one I was ordering from. That was a hard lesson learned.
Atmosphere: 4
Food: 5
Service: 5
Optimus Prime
Food is what you expect from Wendy's, service is below average, I've been here several times and the staff forget to include at least one item in the order.
Atmosphere: 3
Food: 5
Service: 2
islay aye
Please do not go to this Wendy's. The employees and manager are all completely unprofessional and not trustworthy. They also incorrectly fill orders and will make crazy substitutions without notifying you.Please think about going somewhere else in the area if you need to eat, and do not support this place.
Atmosphere: 3
Food: 1
Service: 1
Ashley Seethaler
This location is great, quality is always the same, fast drive thru, customer services is quick and friendly. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Essie B
Mid service, this place got my order all wrong. If you come here always check drive-thru orders before leaving as they miss items or just give you the wrong thing often. Also, don't be surprised if the right orders come with no sauce or lacking on flavor.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Angel Baby
For as long as my fiance and I are regular customers at Wendy's. Never have I experienced an attitude from a team member named Carina. She was rushing me & my fiance of what I wanted to order, not only that when I got done and proceeded my fiance and I went to pay for our biggie bag. Carina had a bad customer service attitude, handing my fiance his debit/credit card back. When my fiance was busy and did not see her handing him the card back. Carina then slammed my fiance card right at the window seal of the drive threw and walked away. Another team member then handed our order politely along with our card back respectfully. I pray the owner and management see what type of worker he/she has working at this Kirkland location. If you're not happy with your position/job, why work and serve customers with a bad attitude?UPDATE:On 2/18/2024 @ approximately 12:24am my fiance and I returned back to the Totem Lake wendys as told to do so from Matt M, the District Manager. I thought returning back things would be better getting compasated due to a bad customer service. When my fiance and I returned, we asked for management, which was Rae'von, that was on shift. Explaining my situation of past visits with an employee and I got an email from the district manager from Matt, the meal would be in the house. Unfortunately, it was never resolved from the manager Rae'von. I get it she is young and had an attitude rolling her eyes and verbally stating to me and my fiance, "SORRY WE DON'T DO FREE MEALS HERE AND I WAS NEVER TOLD ANYTHING SO I CAN'T HELP YOU!" While manager is rolling her eyes. Come on, be professional and handle a situation better, and explain more of what else I'll have to show proof of other than my email from Matt M. I don't feel comfortable returning back to this wendys location, not only the co-workers but also the manager Rae'von needs to be retrained. Whoever trained you all, you all made your trainer look bad. It's a shame how unprofessional you all are with a bad customer service attitude. I'm not a troublemaker, but I was once a manager and knew what good customer service look like. If ya'll don't like your job, why work and serve customers??? Isn't that what you all go through during a hiring process??? How will a response be dealing with a customer who was treated badly??? I work as a CNA and an officer position to help families even with difficult ones and still come professional to resolve an issue. I'm not judgemental, nor am I perfect at all. Everyone has issues, but it doesn't mean to take whatever your personal issues are. Take it out on the customers while at work. Leave your personal issues out of work and be more Jolly ? at work than a frown while working being unfriendly with poor customer service. ?
Food was ok. They kicked everyone out for some reason without explaining. They might have been having a problem with someone in the men's restroom.
Shamim Hafiz
Fast serviceParking: During peak times, there is good amount of traffic and only handful of parking lots available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Rudy RAVELIN
Good breakfast
Taylor White
The food is amazing as always. The staff friendly and helped on our way very quickly.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich, Fries
Stephen Todd
Pretzel bun burger, not very good.That has nothing to do with this location though, corporate decides the recipes. This Wendy’s is the best one I’ve found among all the ones in the greater Seattle area. Management and staff are all great, good team work, friendly, work cohesively to resolve issues quickly. Even have fast service when it’s very busy.
Delicious Burgers ? My favorite is Dave’s Combo, great size of fries ? and any kind of soda drink. Highly recommended!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Dave's
Quit making delivery drivers go inside to pickup orders, especially when you have no customers. You have a drive-thru, quit inconveniencing us
This Wendy's has flys all over the place even on the walls in the back kitchen,it's disgusting and I'm not eating here .
Atmosphere: 1
Food: 1
Service: 1
Service is also fast and polite. The orange frosty will have me going back a couple times a week. Add some fries, and you can't miss
Food: 5
Service: 5
The mobile app needs to do a better job in prompting you on the location you want to order from, instead of the last location you ordered from. This caused me to drive out of my way to pick up my order, when I was near a Wendy's and thought that was the one I was ordering from. That was a hard lesson learned.
Atmosphere: 4
Food: 5
Service: 5
Food is what you expect from Wendy's, service is below average, I've been here several times and the staff forget to include at least one item in the order.
Atmosphere: 3
Food: 5
Service: 2
Please do not go to this Wendy's. The employees and manager are all completely unprofessional and not trustworthy. They also incorrectly fill orders and will make crazy substitutions without notifying you.Please think about going somewhere else in the area if you need to eat, and do not support this place.
Atmosphere: 3
Food: 1
Service: 1
This location is great, quality is always the same, fast drive thru, customer services is quick and friendly. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Mid service, this place got my order all wrong. If you come here always check drive-thru orders before leaving as they miss items or just give you the wrong thing often. Also, don't be surprised if the right orders come with no sauce or lacking on flavor.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
For as long as my fiance and I are regular customers at Wendy's. Never have I experienced an attitude from a team member named Carina. She was rushing me & my fiance of what I wanted to order, not only that when I got done and proceeded my fiance and I went to pay for our biggie bag. Carina had a bad customer service attitude, handing my fiance his debit/credit card back. When my fiance was busy and did not see her handing him the card back. Carina then slammed my fiance card right at the window seal of the drive threw and walked away. Another team member then handed our order politely along with our card back respectfully. I pray the owner and management see what type of worker he/she has working at this Kirkland location. If you're not happy with your position/job, why work and serve customers with a bad attitude?UPDATE:On 2/18/2024 @ approximately 12:24am my fiance and I returned back to the Totem Lake wendys as told to do so from Matt M, the District Manager. I thought returning back things would be better getting compasated due to a bad customer service. When my fiance and I returned, we asked for management, which was Rae'von, that was on shift. Explaining my situation of past visits with an employee and I got an email from the district manager from Matt, the meal would be in the house. Unfortunately, it was never resolved from the manager Rae'von. I get it she is young and had an attitude rolling her eyes and verbally stating to me and my fiance, "SORRY WE DON'T DO FREE MEALS HERE AND I WAS NEVER TOLD ANYTHING SO I CAN'T HELP YOU!" While manager is rolling her eyes. Come on, be professional and handle a situation better, and explain more of what else I'll have to show proof of other than my email from Matt M. I don't feel comfortable returning back to this wendys location, not only the co-workers but also the manager Rae'von needs to be retrained. Whoever trained you all, you all made your trainer look bad. It's a shame how unprofessional you all are with a bad customer service attitude. I'm not a troublemaker, but I was once a manager and knew what good customer service look like. If ya'll don't like your job, why work and serve customers??? Isn't that what you all go through during a hiring process??? How will a response be dealing with a customer who was treated badly??? I work as a CNA and an officer position to help families even with difficult ones and still come professional to resolve an issue. I'm not judgemental, nor am I perfect at all. Everyone has issues, but it doesn't mean to take whatever your personal issues are. Take it out on the customers while at work. Leave your personal issues out of work and be more Jolly ? at work than a frown while working being unfriendly with poor customer service. ?
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Food was ok. They kicked everyone out for some reason without explaining. They might have been having a problem with someone in the men's restroom.
Fast serviceParking: During peak times, there is good amount of traffic and only handful of parking lots available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Good breakfast
The food is amazing as always. The staff friendly and helped on our way very quickly.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich, Fries
Pretzel bun burger, not very good.That has nothing to do with this location though, corporate decides the recipes. This Wendy’s is the best one I’ve found among all the ones in the greater Seattle area. Management and staff are all great, good team work, friendly, work cohesively to resolve issues quickly. Even have fast service when it’s very busy.
Atmosphere: 5
Food: 5
Service: 5