Jack In The Box
11023 Bridgeport Way SW, Lakewood
(253) 343-6017
Recent Reviews
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Food is expensive
Atmosphere: 3
Food: 4
Service: 3
Terrible customer service skills do not remember what you order and never have anything on the menu that you asked for.
I came here a week or so ago and I placed an order, at the drive through I asked if they could add on a sandwich. The employee then manager told me no that I would have to circle around to the drive through to place a separate order for that item. Mind you no one was behind me. I decided to come back again today and I received a moldy sandwich. I am pregnant so although they offered to remake it I didn’t want to risk it so I got a refund instead especially considering the other complaints about receiving old food left in the reviews.
Atmosphere: 1
Food: 1
Service: 1
Dine-in hours are inaccurate as every time I come here the staff are either late in openning up in the mornings or close their doors early.
Atmosphere: 3
Food: 4
Service: 2
Arrived at 8:50 PM.
Sign on door says that dine-in open until 10:00 PM.
Door is locked, and employee says they closed at 8:00 PM.
Needs to work on staffing issue. Was stuck in drive through line for 35 minutes for an order placed online. By then food was cold and drinks watered down
Atmosphere: 1
Food: 2
Service: 1
Very clean inside, very friendly service, happy to get breakfast in the afternoon
Atmosphere: 5
Food: 5
Service: 5
Very good service and food.
Atmosphere: 4
Food: 5
Service: 5
The girl running the drive-thru tonight needs to be fired. She refused to accept a coupon that is still good, told us it's expired (it's not), and was yelling at my friend. She needs to lose her job.
Atmosphere: 1
Food: 1
Service: 1
First impressions are everything! First time at this location was today and definitely my last. Ordered two simple meals and they gave me some old food. I drove pretty far out before looking at my food but it was nasty. Curly fries were old and hard. Ultimate cheeseburger was old and hard as well! Chicken nuggets were super hard and super hot. The cook and quality control definitely did not take place today. I was disappointed that people would actually put this out to the public. If you want fresh food don’t go to this location. Cant really tell from pictures but I definitely will not go to this location again.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Best place I ever ate at
Ordered a smash burger and buffalo boneless wings .Order was not taken correctly and management offered a $1 and/or was not understanding the special a.Disappointmwnt we opted not to return. We will review on Google and Yelp
I partner with this restaurant and was pleasantly surprised with the staff and their cleanliness.
What is going on here? The people that work at this location are so confusing. I just was told they were out of mozzarella sticks, oh wait we have them. Then was told they were out of boneless wings, oh wait we have them, but we are out of the buffalo sauce. …Cut to: I get to the window and they give me buffalo sauce. We are scraping the bottom of the barrel with staffing in 2025
Absolutely amazing. They got amazing deals but this specific place is special. Everyone is so nice and they're pretty quick. Food is amazing as always, brightens my day, and I always look forward to ordering.
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