The girl that took my order kept paying attention to other things. Repeatedly made mistakes and had to ask multiple times about my order. It wasn't a difficult order. Toast a bagel. Make a frap. I waited as they made multiple drinks for the drive thru and a person inside that ordered after me. I stood at the counter without so much as eye contact for about 5 minutes. Finally a girl came out of the bathroom and began making drinks. First off I did not witness her wash her hands. I finally asked where my drink was. Jocelyn the girl from the bathroom began to make it and asked what size. I told her and she began to tell me the order was put in wrong. I said thats because the other girl was inept. Jocelyn began to make a complete seen refusing to make my order, or my refund, or a manager to call. I asked her to just make my drink she began yelling louder. I told her she was making a scene she then kicked me out and threaten to call police. Because I spoke of her Barista In a negative way. Jocelyn is rude, loud, and is a thief. She did not provide my refund.
博巴Share
OMG!!! It took 20 minutes to get a regular drip coffee while there was no line. And there was No heads up, No apologies, instead of mad on customer for mentioning the order, this is such unreal customer service.
Alisha Masoud
This is one of the best Starbucks in the area. The workers are always so friendly. The drinks come out fast. The inside ambience is nice. My barista today, Nico, was so friendly. I love coming to the Starbucks!
Robin Nielsen
Miss Laura who was the shift supervisor.!!!
S T
Looks Clean and nice
Diana Bernat
It's not the first time I notice that at this location they do not properly prepare drinks. Like today I ordered Matcha latte, and it came with thick crumbly precipitate and almost tasteless, seems they didn't properly mixed it all together but just poured milk over dry matcha. Unfortunately, this location is worst compared to other nearby.
Xavier Kibuta
I’ve come to this location multiple times and the staff is so focused on being fast they come across as short and rude, and they are not even fast. the employee work area is always in shambles, sometimes I’m concerned that this is the area they are preparing my drinks. This most recent visit I stopped to get a coffee before work and 10 minutes after I left and took my first sip I realized they made the completely wrong latte. I paid extra to add an extra shot, so I did not want to let $7.50 go to waste. I drove back to the store to get the order remade and the staff did not apologize, just took the sticker from my cup and remade the drink without another word. Seems like incorrect orders are a regular occurrence here they forgot how much of an inconvenience mistakes can have on people.
Service: 1
Juanita W
We love coming to this Starbucks location! The drinks are always good :) and staff is warm and welcoming.
Today (11/10/24)the Barista gave us an extra treat without charge, which was so nice and it made our night!
Atmosphere: 5
Food: 5
Service: 5
Devin Sandoz
Don't get how you serve a drink that's literally leaking everywhere, then say it's not your problem when I ask for another one that's not leaking all over me. If I'm gonna pay $8 for a drink id expect to at least be able to drink it and maybe not wear it.
Geov Parrish
Wheelchair accessibility: Wheelchair accessible from parking lot
I have been coming here for over 10 years, but recently the staff keeps getting my order wrong. Out of the last five visits, they have made mistakes three times. This time, I ordered a Frappuccino, and the staff forgot the whipped cream. I waited for 3 minutes at the counter, but no one came to help. I feel like the service here is getting worse and worse.
Atmosphere: 1
Food: 1
Service: 1
Dane Johnson
It was a real treat stopping here. Our modern day adult farrell's ice cream store, soda fountain, donut shop all rolled up very nicely for $6, $7 or $8 bucks a cup! One cup of any available concoction gets your caffeinated attentions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White & Roasted
Daniel Philips
?????✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jay San
I pre ordered 2 coffee travelers. Got handed all the sides individually, nothing bagged up. I walked over to grab a bag and 2 cup tray to put my creamer in (which i had to ask to fill it more-not even halfway filled w creamer...) and as i was doing that, an older lady w blonde hair and a black apron rudely said, "Next time, ask, and we can get it." I said it's ok, you're busy (assuming so from the drive thru aspect, because only 1 person was in the lobby and no one behind me). In my mind, I wanted to say, well, if it was all put together like most stores do, then I wouldn't have to grab these. The way she said it was snarky but elevated my feelings more since no one thought to bag up my cups, creamer, or sugar and I needed to leave asap.Right when I walked in too there was no greeting. I walked right up to the register, and there were 2 girls talking about hair. Didn't even look my way or say someone would be right w you. The atmosphere also feels cold. You walk in and see all these tiny tables. Definitely not welcoming to large groups or to anyone who has anxiety of people sitting so close to you. I'm not sure if the black apron lady is the manager or what, but I feel like if you're wearing the black apron, you are exceptional in all aspects, not just knowledgeable about coffees. And I didn't get that feeling from her. If I were Gordon Ramsey, I'd take the black apron back.
The girl that took my order kept paying attention to other things. Repeatedly made mistakes and had to ask multiple times about my order. It wasn't a difficult order. Toast a bagel. Make a frap. I waited as they made multiple drinks for the drive thru and a person inside that ordered after me. I stood at the counter without so much as eye contact for about 5 minutes. Finally a girl came out of the bathroom and began making drinks. First off I did not witness her wash her hands. I finally asked where my drink was. Jocelyn the girl from the bathroom began to make it and asked what size. I told her and she began to tell me the order was put in wrong. I said thats because the other girl was inept. Jocelyn began to make a complete seen refusing to make my order, or my refund, or a manager to call. I asked her to just make my drink she began yelling louder. I told her she was making a scene she then kicked me out and threaten to call police. Because I spoke of her Barista In a negative way. Jocelyn is rude, loud, and is a thief. She did not provide my refund.
OMG!!! It took 20 minutes to get a regular drip coffee while there was no line. And there was No heads up, No apologies, instead of mad on customer for mentioning the order, this is such unreal customer service.
This is one of the best Starbucks in the area. The workers are always so friendly. The drinks come out fast. The inside ambience is nice. My barista today, Nico, was so friendly. I love coming to the Starbucks!
Miss Laura who was the shift supervisor.!!!
Looks Clean and nice
It's not the first time I notice that at this location they do not properly prepare drinks. Like today I ordered Matcha latte, and it came with thick crumbly precipitate and almost tasteless, seems they didn't properly mixed it all together but just poured milk over dry matcha. Unfortunately, this location is worst compared to other nearby.
I’ve come to this location multiple times and the staff is so focused on being fast they come across as short and rude, and they are not even fast. the employee work area is always in shambles, sometimes I’m concerned that this is the area they are preparing my drinks. This most recent visit I stopped to get a coffee before work and 10 minutes after I left and took my first sip I realized they made the completely wrong latte. I paid extra to add an extra shot, so I did not want to let $7.50 go to waste. I drove back to the store to get the order remade and the staff did not apologize, just took the sticker from my cup and remade the drink without another word. Seems like incorrect orders are a regular occurrence here they forgot how much of an inconvenience mistakes can have on people.
Service: 1
We love coming to this Starbucks location! The drinks are always good :) and staff is warm and welcoming.
Today (11/10/24)the Barista gave us an extra treat without charge, which was so nice and it made our night!
Atmosphere: 5
Food: 5
Service: 5
Don't get how you serve a drink that's literally leaking everywhere, then say it's not your problem when I ask for another one that's not leaking all over me. If I'm gonna pay $8 for a drink id expect to at least be able to drink it and maybe not wear it.
Wheelchair accessibility: Wheelchair accessible from parking lot
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I have been coming here for over 10 years, but recently the staff keeps getting my order wrong. Out of the last five visits, they have made mistakes three times. This time, I ordered a Frappuccino, and the staff forgot the whipped cream. I waited for 3 minutes at the counter, but no one came to help. I feel like the service here is getting worse and worse.
Atmosphere: 1
Food: 1
Service: 1
It was a real treat stopping here. Our modern day adult farrell's ice cream store, soda fountain, donut shop all rolled up very nicely for $6, $7 or $8 bucks a cup!
One cup of any available concoction gets your caffeinated attentions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White & Roasted
?????✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I pre ordered 2 coffee travelers. Got handed all the sides individually, nothing bagged up. I walked over to grab a bag and 2 cup tray to put my creamer in (which i had to ask to fill it more-not even halfway filled w creamer...) and as i was doing that, an older lady w blonde hair and a black apron rudely said, "Next time, ask, and we can get it." I said it's ok, you're busy (assuming so from the drive thru aspect, because only 1 person was in the lobby and no one behind me). In my mind, I wanted to say, well, if it was all put together like most stores do, then I wouldn't have to grab these. The way she said it was snarky but elevated my feelings more since no one thought to bag up my cups, creamer, or sugar and I needed to leave asap.Right when I walked in too there was no greeting. I walked right up to the register, and there were 2 girls talking about hair. Didn't even look my way or say someone would be right w you. The atmosphere also feels cold. You walk in and see all these tiny tables. Definitely not welcoming to large groups or to anyone who has anxiety of people sitting so close to you. I'm not sure if the black apron lady is the manager or what, but I feel like if you're wearing the black apron, you are exceptional in all aspects, not just knowledgeable about coffees. And I didn't get that feeling from her. If I were Gordon Ramsey, I'd take the black apron back.
Atmosphere: 2
Food: 2
Service: 1
Great service and excellent customer
Atmosphere: 5
Service: 5
Recommended dishes: Iced Caramel
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