The Old Spaghetti Factory

My family had the absolute worst experience this past Saturday at what is supposed to be a 'family-friendly' restaurant. The service was appalling from start to finish. Not only did it take an absurd amount of time just to get water, but our entire meal was also completely forgotten. I had to step in and ask about our order after waiting more than an hour with no updates or attention from the staff.

By the time I finally spoke to someone, the restaurant was nearing closing time at 9:30 PM, and we were informed that our meal wasn't even ready yet—it was still being prepared. The lack of professionalism was staggering. The manager offered a half-hearted apology and assured us the main meal wouldn't be charged, yet we were still billed for the appetizer and drinks. The audacity to charge us for anything after such an egregious failure is beyond insulting, especially after implying we should be 'grateful' the main meal was covered.

To make matters worse, when the meal finally arrived, it was incorrect! A 'free meal' doesn’t matter if it’s not what we ordered. Frustrated and appalled, we promptly returned the incorrect meal to the restaurant. Making a family wait over an hour only to serve the wrong order is completely unacceptable.

This was an utter failure on the part of both the waitstaff and management. The incompetence, lack of communication, and disregard for basic customer service were shocking. If I could post a review with zero stars, I absolutely would. This experience was not only disappointing but deeply disrespectful to us as customers.

Atmosphere: 1

Food: 1

Service: 1

The service was nice but the food was just horrible. It tasted old , bland, no flavor. The bread was ok.

Atmosphere: 2

Food: 1

Service: 4

I tried -out lasagna , it was okay, the salad was watery, like another review said. Good bread. Will I be back, I don't think so.

Atmosphere: 4

Food: 4

Service: 4

Comfortable and good food, drinks.
Easy parking

Atmosphere: 5

Food: 5

Service: 5

We had a big party and got there an hour before they closed. They never made us feel rushed, the service was great and the food was really good!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Our Famous Baked Lasagna, Sourdough Bread Loaf, Soup, Chicken Marsala, Chicken Parmesan, Spaghetti and Meatballs

Always the best Garlic

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Tiramisu, Chicken Parmesan, Garlic Mizithra

The Old Spaghetti Factory is great for getting a 3-course pasta meal. I arrived right at opening for dinner, and I'm glad I did, as it quickly became packed. This is a great place to bring kids. I ate in the bar, which also filled up quickly. I had a garden salad with Bleu cheese dressing, lasagne, and spumoni ice cream.

The service and food were good. Though it's not the best Italian food, it definitely is a great option to get a good meal.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Our Famous Baked Lasagna, Sourdough Bread Loaf, Salad with Bleu Cheese Dressing

Wheelchair accessibility: Wheelchair spots are up the hill, on level with the front door and not too far away.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sourdough Bread Loaf, Sicilian Garlic Cheese Bread, Italian Sodas, Pint of Spumoni Ice Cream, White Clam Sauce, Garlic Mizithra, Meat Lover's Treat

Everything was good, nothing outstanding, just good all around. I was very impressed by the super tall door though.

Atmosphere: 4

Food: 4

Service: 4

I was so excited to go back & have my fave classic meat sauce. And the dinner that includes soup or salad, plus dessert (spumoni or vanilla ice cream) at the end was very nice 👍🏻❤️🍝!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spaghetti and Meatballs

They lied to use on call and changed the whole story when we showed up telling us we can't eat here

Atmosphere: 1

Food: 1

Service: 1

I ordered the lasagna and it was excellent. It came with a salad and dessert and hot bread. I had an attentive server. Very good experience! first time there since the 70s

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Our Famous Baked Lasagna

Always fun!!!

Atmosphere: 5

Food: 5

Service: 5

It is pretty rare I leave reviews, but we had a family birthday celebration and I am so glad this is where we did it. Our Waitress was one of the best we have ever had and we are still talking about her the next day. I will even be calling the restaurant today to give an additional kudos which I have never done.
Thank you Spaghetti Factory for being so accommodating for our party of 13!!!!

Atmosphere: 5

Food: 5

Service: 5

We had the pleasure of celebrating my MIL’s 70th birthday at The Old Spaghetti Factory in Lynnwood this past weekend!

As my MIL and my FIL are gluten free, we had people of all ages with us, and we were in the search of a family friendly environment, this was the perfect spot for us!

Our waiter, who was from Nevada but I cannot for the life of me remember his name, was an absolute delight! He kept us outfitted with everything we needed during dinner, and he was able to keep up with our shenanigans throughout the night! Five stars and a raise to him as well!

The food was also delicious from starter bread and apps to spumoni ice cream to end the meal!

Overall a super fun and wonderful experience all the way around!

Vegetarian options: Lots of vegetarian options

Parking: Lots of available parking

Kid-friendliness: Lots of options for the kids

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Our Famous Baked Lasagna, Sicilian Garlic Cheese Bread, Spaghetti and Meatballs