Customer service is definitely not a priority at the Snoqualmie location. The food is fine but we had an unfortunate experience with the service on a take order a few weeks ago. We ordered online and received a confirmation email with an estimated pick up time. When I arrived, at the time indicated on the order email, the employee at the counter couldn't find our order. Another employee, presumably a manager came and looked and told me they failed to acknowledge our order and hadn't started making it yet. I ended up waiting another 25 minutes after arriving at the store. I understand that things happen and wouldn't have been bothered by it, except that the employees didn't even apologize. Since the error was on their end, it wouldn't gone so much farther if they had apologized for the delay. They couldn't have cared less about the inconvenience and it made for a really strange experience. I followed up with an email to the contact address on their website to let them know about the experience and never heard back. I'm really surprised at their lack of customer service and especially the lack of response after reaching out.
Daniel Williamson
Frankie's Pizza makes the best pizza!
Atmosphere: 5
Food: 5
Service: 5
Peter Anderson
It's good pizza, but for some reason, their pizza always upsets my stomach.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Breadstick, Meat Pizza
Matt Cook
Frankies has the trifecta- average (at best) food, overpriced and horrible service. It appears to be run by kids who were arguing in front of customers with other high schoolers about whether or not they could give them free food. Clearly preoccupied enough that 3 things in my order were wrong. One person even got sick after eating their pizza. I tried to handle privately be sending an email requesting a call from the owner. I received no reply.
If you are in North Bend and are craving pizza, get Cascadia Pizza instead. Your wallet and stomach will thank you.
Atmosphere: 1
Food: 1
Service: 1
Zyfe Zy
My food was awful. I got food poisoning from it. The crust was too dry, and the cheese didn't even feel melted and lots and lots of grease. And it takes a long time to get the pizza.
Worst pizza shop in North bend
Atmosphere: 1
Food: 1
Service: 1
Reyna Lara
Very good product. If there was an option to eat right there, it would be excellent.
Atmosphere: 2
Food: 5
Service: 5
Ilaria Conde
I always do scheduled to pick up orders. They are always ready on time. And as always they taste amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Stefano Agogliati (Steff)
Quick and tastes amazing every time regardless of the type of pizza
Is Frankie's the best pizza ever? No, but for the price you pay, they're 1000% worth it. The marinara for the styx was fantastic, as were the cinnamon styx and dip. I also appreciated the wide range of specialty options, making the order process fun and exciting, especially when combined with their BOGO 50% deal! We'll definitely be back whenever we want to support our local pizza joints
Food: 5
Service: 5
Raul Manderson
Best(only) pizza in town. A bit on the expensive side.
Customer service is definitely not a priority at the Snoqualmie location. The food is fine but we had an unfortunate experience with the service on a take order a few weeks ago. We ordered online and received a confirmation email with an estimated pick up time. When I arrived, at the time indicated on the order email, the employee at the counter couldn't find our order. Another employee, presumably a manager came and looked and told me they failed to acknowledge our order and hadn't started making it yet. I ended up waiting another 25 minutes after arriving at the store. I understand that things happen and wouldn't have been bothered by it, except that the employees didn't even apologize. Since the error was on their end, it wouldn't gone so much farther if they had apologized for the delay. They couldn't have cared less about the inconvenience and it made for a really strange experience. I followed up with an email to the contact address on their website to let them know about the experience and never heard back. I'm really surprised at their lack of customer service and especially the lack of response after reaching out.
Frankie's Pizza makes the best pizza!
Atmosphere: 5
Food: 5
Service: 5
It's good pizza, but for some reason, their pizza always upsets my stomach.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Breadstick, Meat Pizza
Frankies has the trifecta- average (at best) food, overpriced and horrible service. It appears to be run by kids who were arguing in front of customers with other high schoolers about whether or not they could give them free food. Clearly preoccupied enough that 3 things in my order were wrong. One person even got sick after eating their pizza. I tried to handle privately be sending an email requesting a call from the owner. I received no reply.
If you are in North Bend and are craving pizza, get Cascadia Pizza instead. Your wallet and stomach will thank you.
Atmosphere: 1
Food: 1
Service: 1
My food was awful. I got food poisoning from it. The crust was too dry, and the cheese didn't even feel melted and lots and lots of grease. And it takes a long time to get the pizza.
Worst pizza shop in North bend
Atmosphere: 1
Food: 1
Service: 1
Very good product. If there was an option to eat right there, it would be excellent.
Atmosphere: 2
Food: 5
Service: 5
I always do scheduled to pick up orders. They are always ready on time. And as always they taste amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Quick and tastes amazing every time regardless of the type of pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken, Meat Pizza
Very delicious pizza
Food: 5
Great pizza and great service.
Food: 5
Service: 5
Restaurantji Recommends
Trust me stay away
Wonderful!
Atmosphere: 5
Food: 5
Service: 5
Best in the valley.
Food: 5
Service: 5
Is Frankie's the best pizza ever? No, but for the price you pay, they're 1000% worth it. The marinara for the styx was fantastic, as were the cinnamon styx and dip. I also appreciated the wide range of specialty options, making the order process fun and exciting, especially when combined with their BOGO 50% deal! We'll definitely be back whenever we want to support our local pizza joints
Food: 5
Service: 5
Best(only) pizza in town. A bit on the expensive side.
Atmosphere: 5
Food: 5
Service: 5
Loading...