Was over charged $6.77 and not told about the promotion… and I left the cashier a tip. When I called back he acted completely confused.
Thomas Olander
Just stopped in during my lunch break and was greeted by the General Manager, who was not happy that I hadn’t ordered ahead. When he asked what I wanted I looked around for a menu but all I saw was an advertisement in the front door, a rapidly changing message board with advertisements but no product listings or descriptions. When I asked if he had a menu he pointed to the door “there’s a menu”, then pointed to the message board “there’s a menu” then proceeded to pull out an ACTUAL menu from behind the counter and slap it down “and there’s a menu”.
Never mind. I’ll take my business elsewhere. I’m sorry that you have to deal with customers at your customer service job.
Service: 1
ham hamster
absolutely no issues w food or staff but it definitely feels insane to be walking out the door holding my pizza and hearing the famously racist asian stereotype music play from the door chime of the pizza hut and to also know that the staff at the teriyaki place immediately next door probably has to hear that all day.
Atmosphere: 1
Food: 5
Service: 5
Diane Young
Always love pizza. You could never go wrong. Clean and friendly place food was hot and quick. And I'm loving these $7 deals
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Joy Seidu
Nice Guy who took order
Atmosphere: 5
Food: 5
Service: 5
Tyler Shepard
0 stars, made my pizza into soup. Then hung up on me multiple times
Chad Trippi
The service is always great at this location and the food is always good but tonight I'm leaving a review because tonight the food looked AMAZING! The perfect amount of toppings, the bacon wasn't all fat, it was actually pieces of bacon, the pepperoni pizza had more than 10 slices of pepperoni, perfect cheese and baked to perfection. I know I sound like a commercial but Seriously the food was as great as it looks in the commercial. I don't know who was making the pizzas tonight, but BRAVO! This was seriously an unstoppable performance. To think it all started with my wife saying she wanted wings and Ice cream, I'm so happy I picked up a few pies with her wings. Thanks again guys! Keep being amazing! 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Melt
Tyler Masterson
If you need to call and talk to someone in the store good luck, very frustrating experience.
Diane
Edit: They came through after my previous edit! Refunded our purchase. Thank you!
Edit: I emailed emeraldcitypizza as requested below, on 11/1, and no surprise, they've not responded. They come in here to make themselves look good and then ignore the email when we do as they asked.
We ordered two dinner boxes. The "cupped" pepperoni was left off of my pizza which made the meat balance off and disappointing. Neither of the pizzas (two $15.99 dinner boxes) was cooked all the way. Very doughy, floppy, and the sauce was very drippy. I put two pieces into my air fryer for 10 minutes and it still wasn't fully done whereas typically 10 minutes would be too long.
Although the employee had just smashed his finger, he selflessly, without hesitation handed me my order while holding his composure. Thank you. - 3530 Pacific Ave, Olympia location
Was over charged $6.77 and not told about the promotion… and I left the cashier a tip. When I called back he acted completely confused.
Just stopped in during my lunch break and was greeted by the General Manager, who was not happy that I hadn’t ordered ahead. When he asked what I wanted I looked around for a menu but all I saw was an advertisement in the front door, a rapidly changing message board with advertisements but no product listings or descriptions. When I asked if he had a menu he pointed to the door “there’s a menu”, then pointed to the message board “there’s a menu” then proceeded to pull out an ACTUAL menu from behind the counter and slap it down “and there’s a menu”.
Never mind. I’ll take my business elsewhere. I’m sorry that you have to deal with customers at your customer service job.
Service: 1
absolutely no issues w food or staff but it definitely feels insane to be walking out the door holding my pizza and hearing the famously racist asian stereotype music play from the door chime of the pizza hut and to also know that the staff at the teriyaki place immediately next door probably has to hear that all day.
Atmosphere: 1
Food: 5
Service: 5
Always love pizza. You could never go wrong. Clean and friendly place food was hot and quick. And I'm loving these $7 deals
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Nice Guy who took order
Atmosphere: 5
Food: 5
Service: 5
0 stars, made my pizza into soup. Then hung up on me multiple times
The service is always great at this location and the food is always good but tonight I'm leaving a review because tonight the food looked AMAZING! The perfect amount of toppings, the bacon wasn't all fat, it was actually pieces of bacon, the pepperoni pizza had more than 10 slices of pepperoni, perfect cheese and baked to perfection. I know I sound like a commercial but Seriously the food was as great as it looks in the commercial. I don't know who was making the pizzas tonight, but BRAVO! This was seriously an unstoppable performance. To think it all started with my wife saying she wanted wings and Ice cream, I'm so happy I picked up a few pies with her wings. Thanks again guys! Keep being amazing! 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Melt
If you need to call and talk to someone in the store good luck, very frustrating experience.
Edit: They came through after my previous edit! Refunded our purchase. Thank you!
Edit: I emailed emeraldcitypizza as requested below, on 11/1, and no surprise, they've not responded. They come in here to make themselves look good and then ignore the email when we do as they asked.
We ordered two dinner boxes. The "cupped" pepperoni was left off of my pizza which made the meat balance off and disappointing. Neither of the pizzas (two $15.99 dinner boxes) was cooked all the way. Very doughy, floppy, and the sauce was very drippy. I put two pieces into my air fryer for 10 minutes and it still wasn't fully done whereas typically 10 minutes would be too long.
Atmosphere: 3
Food: 3
Service: 3
I am a pizza lover
Restaurantji Recommends
Very understanding and helping.. Willing to go out of their way for customers with excellent customer service.. I highly recommend ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Sticks
Although the employee had just smashed his finger, he selflessly, without hesitation handed me my order while holding his composure.
Thank you.
- 3530 Pacific Ave, Olympia location
Atmosphere: 5
Food: 5
Service: 5
Food was overcooked. Crust was burnt.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breaded Boneless Wings, Hawaiian Chicken Pizza, Meat Lovers
Pizza was undercooked and mushy
Atmosphere: 3
Food: 1
Service: 3
Rebecca is AMAZING! She went above and beyond to get me my pizza when Uber made a mistake with my order.
Atmosphere: 5
Food: 5
Service: 5
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