If you need to call and talk to someone in the store good luck, very frustrating experience.
Diane
Edit: They came through after my previous edit! Refunded our purchase. Thank you!
Edit: I emailed emeraldcitypizza as requested below, on 11/1, and no surprise, they've not responded. They come in here to make themselves look good and then ignore the email when we do as they asked.
We ordered two dinner boxes. The "cupped" pepperoni was left off of my pizza which made the meat balance off and disappointing. Neither of the pizzas (two $15.99 dinner boxes) was cooked all the way. Very doughy, floppy, and the sauce was very drippy. I put two pieces into my air fryer for 10 minutes and it still wasn't fully done whereas typically 10 minutes would be too long.
Atmosphere: 3
Food: 3
Service: 3
dolores Torres
I am a pizza lover
Ryan Fox
Very understanding and helping.. Willing to go out of their way for customers with excellent customer service.. I highly recommend ⭐️⭐️⭐️⭐️⭐️
Although the employee had just smashed his finger, he selflessly, without hesitation handed me my order while holding his composure. Thank you. - 3530 Pacific Ave, Olympia location
Always great quality and awesome service. Shout out to Rebecca for over the top customer service with a smile even when I put in a complicated order. She rocks! Very prompt even though It was dinner time on a Friday before Easter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Cheese Sticks
alec chase
I wasn’t aware there was a coupon for my pizza, so Joseph informed me and added it to save me some money! Pizza was great too!
Atmosphere: 5
Food: 5
Service: 5
Katrina Harris
Literally sent my husband 10 minutes ago to grab a late dinner. He was given the wrong order and my card charged almost $80. He heads back inside to let them know it's the wrong order and he was over charged by $50+ Dollars. By the time they were done my card had been charged for over $102 and told it'll be back in a few hours.. excuse me?? How do you mess up by giving the wrong order especially when your pick up screen at the time ONLY had my name and one other? Especially, when the name isn't nowhere near similar sounding? But, here is the kicker whoever good we received their food was placed back in the warmer!!! ? ICKKK!! This is definitely isn't okay or remotely sanitary. After ordering from this place 2-3 times a week for the last 4 years I definitely think this takes the cake!! Thank goodness I didn't need my money for gas or medicine after picking up a late dinner.. smh DO ?? BETTER ??..
If you need to call and talk to someone in the store good luck, very frustrating experience.
Edit: They came through after my previous edit! Refunded our purchase. Thank you!
Edit: I emailed emeraldcitypizza as requested below, on 11/1, and no surprise, they've not responded. They come in here to make themselves look good and then ignore the email when we do as they asked.
We ordered two dinner boxes. The "cupped" pepperoni was left off of my pizza which made the meat balance off and disappointing. Neither of the pizzas (two $15.99 dinner boxes) was cooked all the way. Very doughy, floppy, and the sauce was very drippy. I put two pieces into my air fryer for 10 minutes and it still wasn't fully done whereas typically 10 minutes would be too long.
Atmosphere: 3
Food: 3
Service: 3
I am a pizza lover
Very understanding and helping.. Willing to go out of their way for customers with excellent customer service.. I highly recommend ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Sticks
Although the employee had just smashed his finger, he selflessly, without hesitation handed me my order while holding his composure.
Thank you.
- 3530 Pacific Ave, Olympia location
Atmosphere: 5
Food: 5
Service: 5
Food was overcooked. Crust was burnt.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breaded Boneless Wings, Hawaiian Chicken Pizza, Meat Lovers
Pizza was undercooked and mushy
Atmosphere: 3
Food: 1
Service: 3
Rebecca is AMAZING! She went above and beyond to get me my pizza when Uber made a mistake with my order.
Atmosphere: 5
Food: 5
Service: 5
Perfect pie, as usual. I got a free pizza from my app and nothing about my food or service was lost, in the price. Friendly staff and amazing pizza.
Atmosphere: 5
Food: 5
Service: 5
Good food and price but it's take out or deliver
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Breaded Boneless Wings, Honey BBQ, Pepperoni Pizza, Supreme Pizza, Oven-Baked Cheesy Alfredo Pasta, Pepperoni Lovers Pizza
Restaurantji Recommends
Always great quality and awesome service. Shout out to Rebecca for over the top customer service with a smile even when I put in a complicated order. She rocks! Very prompt even though It was dinner time on a Friday before Easter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Cheese Sticks
I wasn’t aware there was a coupon for my pizza, so Joseph informed me and added it to save me some money! Pizza was great too!
Atmosphere: 5
Food: 5
Service: 5
Literally sent my husband 10 minutes ago to grab a late dinner. He was given the wrong order and my card charged almost $80. He heads back inside to let them know it's the wrong order and he was over charged by $50+ Dollars. By the time they were done my card had been charged for over $102 and told it'll be back in a few hours.. excuse me?? How do you mess up by giving the wrong order especially when your pick up screen at the time ONLY had my name and one other? Especially, when the name isn't nowhere near similar sounding? But, here is the kicker whoever good we received their food was placed back in the warmer!!! ? ICKKK!! This is definitely isn't okay or remotely sanitary. After ordering from this place 2-3 times a week for the last 4 years I definitely think this takes the cake!! Thank goodness I didn't need my money for gas or medicine after picking up a late dinner.. smh DO ?? BETTER ??..
Atmosphere: 1
Food: 1
Service: 1
Always super good
Atmosphere: 5
Food: 5
Service: 5
The one on Pacific Ave is TURTLE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Meat Lovers Pizza, Garlic, Breaded Boneless Wings, Pepperoni Pizza, Supreme Pizza, Breadsticks, Marinara, Cheese Sticks, Pepperoni Lovers Pizza
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