Wetzel's Pretzels

Went to use my free pretzel she said it takes a half hour to make so all we could order was bits before she even prepped and gave us our food 6 pretzels came out I don't think Melissa was paying attention to what was going on was not pleased.

Atmosphere: 4

Food: 4

Service: 2

Decent pretzel, horrible cheese. The cheese was fine, I just don't care for the flavor I chose. The guy that served me was friendly and respectful.

Food: 4

Service: 5

I am so disappointed to here that The Capital Mall is turning their backs on their community and closing the Oly Theater space! They gave them no notice, inturupting on going projects. Once again corporate greed steps on the Arts. Shame on you Capital Mall! This shows just how out of touch they are with the community. Now I have one more reason not to shop there.

Next time cook your pretzles all the way and make sure they are not raw I got food poisoning and had a old lady worker tried telling me it isn't raw I'm not stupid I knew it was raw when it's squishy and doughy

Atmosphere: 4

Food: 1

Service: 3

As long as pretzels are fresh and haven't been sitting - they are very good.

Atmosphere: 4

Food: 5

Service: 5

I am a senior. Came and had a pretzel while my wife shopped at the mall. I got a big pretzel with side of cheese and a drink. The pretzel.was not fully cooked..I went back to thewindow, they said they couldn't do anything about it. MO apology , nothing

Rude. Zero Customer service. I just stood there and neither of the boys aknowledged me. Do not spend your money here at the Capitol mall location.

Horrible customer service. Didn't even give me what I wanted and then gave me an attitude about it.

Don’t eat here.

Terrible customer service. Order in front of me took over 10 min because the person ringing them up was chit chatting with co-workers. Bare hand being put into the bitz bags. No pretzels were ready.

Stood in line for 10 minutes just to be told they're only accepting cash. Unacceptable customer service.

These prices are going to make this company go under. It's not worth it.

Unfortunately I wish I could give this place a better review but they had 3 employees on staff. 1 gentleman waiting for food. I had to wait to even be talked to for to be waited on another 3 minutes later. Unfortunately customer service is key. Talking about life and general stuff can be done after customers been helped. When helped it was better. That's why the 2 stars instead of a 1.

Atmosphere: 5

Food: 5

Service: 5

I normally not a mall in or fast food person, more of an organic/co-op type of foodie but a couple of times a year I find myself in the mall craving a jalapeno cheese pretzel...soooo good

Friendly service. Great frozen lemonade.