i’ve been eating Brucci subs for the last 20 years in Spokane. They always have.A1 Sauce to put on top, but this one does not. It makes all the difference to have that. Although the one in Spokane is super cheap and want to charge you like $.50 for a couple tablespoons. Bring back the A1 and give it for free!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheesesteak
T M
This place is trash. It's been going downhill for months. First the cloud soft bread has gotten hard. The last time we went in nobody helped us and we were forced to order on the tablet. A couple of other times they were more worried about closing before 8 than they were about getting us our food. I usually devour their food like a rabid dog, but today it tasted like garbage and I only ate a couple of bites. I'll never go to this location again and will spend my time and money going elsewhere.
steve olson
Grubbin as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Mystic Lasagna
Over the summer of 2024 I’ve had issue after issue with this place.
If you do online ordering (DoorDash/UberEats) don’t be surprised if part of your order doesn’t exist at arrival, potentially has hair in it, packaged sloppily, As this has happened to me at most 4 times.
If you do dine-in/take out it’s slightly better. You’ll get all of your food, but then the shotty service kicks in to high gear. The issues that I have had in person are as follows:
-Workers have taken 15 to 20 minutes in the restroom as customers are waiting and have repetitively knocked on the door. What irks me the most is that sometimes these workers come out with their phone in their hands texting, almost appearing as if they didn’t wash their hands. I get that breaks are a thing, but use the restroom swiftly so customers can still use them. This is definitely disgusting, as this is a Food Handling Safety violation.
-The atmosphere of this particular location, feels nonexistent. The customer service is below par.
-When workers are not in their busy hours at all, and there is only me or maybe one other person waiting for their food, workers can sometimes take 10 to 15 minutes to prepare said food. Which feels like a long time for some of the certain items that are on their menu.
-If you ever call the store, do not be surprised if they do not pick up the first or second or third time, especially when it’s not during busy hours.
-If you do get your phone call answered, the phone etiquette, energy, and telecommunication skills, fuel almost nonexistent. It really just sounds like that person is just trying to get off the phone as quick as possible, and return to their shift, that they barely work as is.
-The atmosphere in this particular location does not exist at all. Where I understand that this is a minimum wage job, you still need to put a smile on your face, and you still need to be able to be respectful and energetic towards customers (as long as the CU is respectful to you) fake it even. I feel like this location does none of that, based off of multiple in person interactions, and phone calls that I have had.
As for the Management, there is also no energy, no emotion from them as well. I feel like they just gave a typical manager response which was “ I will talk to my crew about this.” The manager also stated to me that they have been having a very high turnover rate, and multiple people quitting shortly after hiring. If that truly is a problem, then I feel like there is a problem with the management there, and that management needs to be reassessed at that specific location.
As for some of the goods, I can definitely say that this is a good company, and they definitely serve quality food for what they are. I just wish that the management of this particular location would be better, so that way the environment for said location would also be better. The management needs to be able to make it to where they workers are being, or feeling, that they are truly being rewarded for their work. Let’s be real nobody wants to work a minimum wage job these days, but unfortunately we need jobs. It’s my best interest to see that management offer an award system, or accomplishment system, or basically interact with their crew members/ Coworkers to keep the energy alive and their spirits uplifted. I feel like that this would increase the atmosphere, and reduce the poor service.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Cheesesteak
Harold Stafford
The burgers and fries ? were hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Jose Aguilar
This location on RD 68 is the worse never waited so long in a drive thru I was stuck there for 30 minutes it's ridiculous.
Atmosphere: 1
Service: 1
Recommended dishes: 12 Pepper Steak
Jess Robeson
I walk in to pickup my online order at the latest pickup time in the time range it provided. I walked in and my order hadn't been started yet so I had to wait for it to be completed. When I got home I found that both of my burgers didn't have cheese on it and there are hairs in all of our food! I called the store so they could make it right and she explained I needed to call doordash (even though I ordered online for pickup) doordash said I needed to call the store. Ridiculous never going back !
Atmosphere: 1
Food: 1
Service: 1
Matt P
Friendly staff, food was great and nice environment ?
Atmosphere: 5
Food: 5
Service: 5
Family Values Adult Placement Agency
Nice people working, helpful and kind.Our food was really really good, we had supreme steak sandwich and a french dip. We loved it
Great soup and sandwiches! The person who took our order was fun and answered our questions. The prices were EXTREMELY high! Over $50 for 2 sandwiches, one soup, one beverage.
Wheelchair accessibility: I use a walker and it was very difficult moving through the restaurant. Tables and chairs were blocking the aisles and we had to move them around just to get to a place to sit. None of the employees would help us. We had to do it all ourselves.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Matthew Mabey
Lot of reviews on here are pretty negative about the staff, but they were more than nice when I came in. It wasn’t the best cheesesteak I’ve ever had, but it was decent, especially for the price.Good food. Low price. Nice employees.
Atmosphere: 5
Food: 4
Service: 5
Chris Roundy
Great cheesesteaks and fries!
Atmosphere: 4
Food: 5
Service: 4
William Sampson
They put a super tint amount of turkey on my sandwich. Never coming back utterly dissapointing.
Atmosphere: 1
Food: 1
Service: 4
m. G,sr
Love the sandwiches I stop here every time I go to the tri-
i’ve been eating Brucci subs for the last 20 years in Spokane. They always have.A1 Sauce to put on top, but this one does not. It makes all the difference to have that.
Although the one in Spokane is super cheap and want to charge you like $.50 for
a couple tablespoons. Bring back the A1 and give it for free!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheesesteak
This place is trash. It's been going downhill for months. First the cloud soft bread has gotten hard. The last time we went in nobody helped us and we were forced to order on the tablet. A couple of other times they were more worried about closing before 8 than they were about getting us our food. I usually devour their food like a rabid dog, but today it tasted like garbage and I only ate a couple of bites. I'll never go to this location again and will spend my time and money going elsewhere.
Grubbin as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Over the summer of 2024 I’ve had issue after issue with this place.
If you do online ordering (DoorDash/UberEats) don’t be surprised if part of your order doesn’t exist at arrival, potentially has hair in it, packaged sloppily, As this has happened to me at most 4 times.
If you do dine-in/take out it’s slightly better. You’ll get all of your food, but then the shotty service kicks in to high gear. The issues that I have had in person are as follows:
-Workers have taken 15 to 20 minutes in the restroom as customers are waiting and have repetitively knocked on the door. What irks me the most is that sometimes these workers come out with their phone in their hands texting, almost appearing as if they didn’t wash their hands. I get that breaks are a thing, but use the restroom swiftly so customers can still use them. This is definitely disgusting, as this is a Food Handling Safety violation.
-The atmosphere of this particular location, feels nonexistent. The customer service is below par.
-When workers are not in their busy hours at all, and there is only me or maybe one other person waiting for their food, workers can sometimes take 10 to 15 minutes to prepare said food. Which feels like a long time for some of the certain items that are on their menu.
-If you ever call the store, do not be surprised if they do not pick up the first or second or third time, especially when it’s not during busy hours.
-If you do get your phone call answered, the phone etiquette, energy, and telecommunication skills, fuel almost nonexistent. It really just sounds like that person is just trying to get off the phone as quick as possible, and return to their shift, that they barely work as is.
-The atmosphere in this particular location does not exist at all. Where I understand that this is a minimum wage job, you still need to put a smile on your face, and you still need to be able to be respectful and energetic towards customers (as long as the CU is respectful to you) fake it even. I feel like this location does none of that, based off of multiple in person interactions, and phone calls that I have had.
As for the Management, there is also no energy, no emotion from them as well. I feel like they just gave a typical manager response which was “ I will talk to my crew about this.” The manager also stated to me that they have been having a very high turnover rate, and multiple people quitting shortly after hiring. If that truly is a problem, then I feel like there is a problem with the management there, and that management needs to be reassessed at that specific location.
As for some of the goods, I can definitely say that this is a good company, and they definitely serve quality food for what they are. I just wish that the management of this particular location would be better, so that way the environment for said location would also be better. The management needs to be able to make it to where they workers are being, or feeling, that they are truly being rewarded for their work. Let’s be real nobody wants to work a minimum wage job these days, but unfortunately we need jobs. It’s my best interest to see that management offer an award system, or accomplishment system, or basically interact with their crew members/ Coworkers to keep the energy alive and their spirits uplifted. I feel like that this would increase the atmosphere, and reduce the poor service.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Cheesesteak
The burgers and fries ? were hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
This location on RD 68 is the worse never waited so long in a drive thru I was stuck there for 30 minutes it's ridiculous.
Atmosphere: 1
Service: 1
Recommended dishes: 12 Pepper Steak
I walk in to pickup my online order at the latest pickup time in the time range it provided. I walked in and my order hadn't been started yet so I had to wait for it to be completed. When I got home I found that both of my burgers didn't have cheese on it and there are hairs in all of our food! I called the store so they could make it right and she explained I needed to call doordash (even though I ordered online for pickup) doordash said I needed to call the store. Ridiculous never going back !
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, food was great and nice environment ?
Atmosphere: 5
Food: 5
Service: 5
Nice people working, helpful and kind.Our food was really really good, we had supreme steak sandwich and a french dip. We loved it
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Great tasting food, fast service and friendly
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great soup and sandwiches! The person who took our order was fun and answered our questions. The prices were EXTREMELY high! Over $50 for 2 sandwiches, one soup, one beverage.
Wheelchair accessibility: I use a walker and it was very difficult moving through the restaurant. Tables and chairs were blocking the aisles and we had to move them around just to get to a place to sit. None of the employees would help us. We had to do it all ourselves.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Soup of the Day
Lot of reviews on here are pretty negative about the staff, but they were more than nice when I came in. It wasn’t the best cheesesteak I’ve ever had, but it was decent, especially for the price.Good food. Low price. Nice employees.
Atmosphere: 5
Food: 4
Service: 5
Great cheesesteaks and fries!
Atmosphere: 4
Food: 5
Service: 4
They put a super tint amount of turkey on my sandwich. Never coming back utterly dissapointing.
Atmosphere: 1
Food: 1
Service: 4
Love the sandwiches I stop here every time I go to the tri-
Atmosphere: 3
Food: 4
Service: 3
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